Firefox Community Forum

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TelemetryServerURL: https://incoming.telemetry.mozilla.org TelemetrySessionId: 5164afe5-7364-4dba-9815-702f67b2ec88 Throttleable: 1 TotalPageFile: 66124271616 TotalPhysicalMemory: 33356275712 UptimeTS: 4.36410221 UtilityProcessStatus: Running Vendor: Mozilla Version: 128.0 useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

about:crashes bp-f2fbefed-0b62-4ce8-9d73-70d8b0240910

i need help, thx.

Whenever I try to watch a youtube video or hulu show, firefox refuses to load up the media. On youtube, clicking play just shows the video thumbnail with a loading circle and the youtube logo in the center. Sometimes it'll play the first few seconds but then go back to the loading circle. Hulu won't even display the media and just show a black screen. I've first though it might've been my adblocker but turning it off and going into troubleshoot mode results in the same thing. I've also tried doing a full uninstall and reinstall but the problem persists. Not sure what else to try.

Hello, I'm wondering why the review checker tool might give vastly different ratings for the same product with different options chosen. For example, if I'm looking at a shirt on Amazon, the review checker might rate the listing for the shirt with the default color as 4.5 stars adjusted rating with A or B rated reviews, but when I switch to the next color, it will often show a very low review rating, like F, along with a low adjusted product rating. I'm not sure if this is a bug, or if the tool is displaying correct information about certain selections of the listings' options. Thanks!

A few days ago started having issues when going to facebook. Now it will not load, states "connection error" after several minutes. Tried clearing cache and cookies. Has not helped. Other browsers are working good. Only Firefox. Need further assistance. Thank you.

My original install crashed, and kept saying to close, and would not stop.... I tried uninstalling all of Firefox and when I install the new clean version, the messages continue and will not install the application. How do I completely remove Firefox and install a fresh copy?

I cannot login into my spectrum.net account using Firefox. I get error IDID-4000, which no one at Spectrum seems to understand, other than to wait 24 hours and try again. I can login into my account using Edge just fine. I use Firefox exclusively and don't like having to switch. anything you can do to fix this login problem?

I can connect to the internet just fine most of the time, I can use google chrome just fine, but the moment I open up Firefox my computer loses all connection to the internet until I close firefox. At which point I once again have a normal connection. I have tried repairing the program, I have tried a full uninstall and re-install.

I have been connecting to a cloud pc (windows365.microsoft.com - because my employer won't allow contractors to access their network directly any longer) using Mozilla Firefox. All went well until I upgraded Firefox to 130.0 Now the cloud PC still "connects" (as in open remote port, configure remote connection, establish secure connection, etc.) BUT where it used to show the (full screen) unauthorized access message which you had to acknowledge, it now just shows a black screen. My account details can still be accessed from here (and it even shows a successful sign-in through Mozilla Firefox). The Windows11 desktop is not shown though, so effectively useless. I was wondering if there is a setting in Firefox 130.0 that prevents this acknowledge message screen from being displayed ?

I can't see all of the bookmarks added to a particular topic. I can only see the oldest ones. When I try to search them or edit them they are all there but there seems to be a limit to the ones which are displayed. I think this behaviour has just started after an update.

Hello: Passwords from CSV file: "firefox logins.csv" does NOT show up in the "Import Browser Data" box? I reinstalled a fresh copy of Windows7 and firefox (Firefox Setup 115.14.0esr.exe). I'm unable to import my "Passwords from CSV file" because it is not included in the "Import Browser Data" box (see Attachments (pics). Note: I do not use the Browser in this picture only firefox. How than can I import this .csv file? Regards -mdc

So I'm not sure how to search this, I couldn't find anything after trying...so apologies as I'm sure this is covered somewhere. Anyway, when I wake computer from sleep, Firefox is often unresponsive while disk activity is maxed - so I think what's happening is it's storing pages/tabs to disk and reloading them (slowww*) vs just getting them fresh from the web.

If I have diagnosed this right, is there a setting that can be changed to disable this?

(I already tried browser.cache.disk.enable -> false - this had no effect).

Thanks in advance.

• Yes this is an old drive not SSD but for crying out loud I shouldn't have to upgrade hardware for this, in theory at least....

Hi,

I just updated my firefox browser. And had numerous tabs that were still open. Usually when I have update it I go to history and click on recently closed windows/tabs and everything comes back on.

But this time, there's nothing there! I'm missing all of the windows/tabs that were opened before. I look in my history tab and there's nothing there either from the time the firefox was updated.

Before Firefox had something called restore previous session. And that's not there either.

Can you please help me get my old tabs/windows opened again? Please

Hello,

I am unable to use "Restore Previous Session", "Recently Closed Tabs" or "Recently Closed Windows" options despite having Firefox settings in Privacy & Security set to have Firefox "Remember history". These options are greyed out. I have tried toggling between the Privacy & Security settings between "Remember History" and "Custom settings for history" as well as deleting and redownloading firefox but the options still remain greyed out. My Mac os is Ventura 13.0. Please help!

Thanks in advance!

My computer seemed to be going slowly so I restarted it. The text in emails was lagging. After a restart nothing changed. Then Firefox became absolutely unresponsive after restart.

I have installed Firefox again. There is no change.

The toolbars are still there. But if I type something in the search button, nothing happens. If I click on one of my shortcuts nothing happens.

Help!

brigitte.clements@gmail.com

No matter which way I try to close it, Firefox Will Not Close and stays open 24/7. I do not know how to get this browser to close! Firefox continues to freeze and shut itself down, but NOT close out. I do believe it is a security risk. Thank You for your help.

The last few days my computer has a long time connecting to the internet I saw a notification from Mozilla that they updated some type of program that might effect the connections that it might take longer to connect well it does and by the time it connects it say to long to connect so no connections at all before they did this upgrade or what ever my computer always connected johnny on the spot now it doesn't so the upgrade just don't work I think I saw something like a AI thing any ideas or what I am about ready to go to another browser program it's just not working for me I have windows 11.