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Some sort of Blank pop-up type area on all sites - cant use the mouse in this area.

Please help me remove this blank area section on the web pages. its on all of them on every tab. I have tried restarting and updating. I cant get it to go away. thank you… (read more)

Please help me remove this blank area section on the web pages. its on all of them on every tab. I have tried restarting and updating. I cant get it to go away.

thank you Mark

Asked by Marko 2 months ago

Firefox Running in the Background when closed

Hi, Firefox has been having a problem over the past month or so where Firefox will not open for me consistently on my browser. I will click on the icon and it will start… (read more)

Hi, Firefox has been having a problem over the past month or so where Firefox will not open for me consistently on my browser. I will click on the icon and it will start to open (ie I will see a bit of a flash) and then nothing. It doesnt open. And when I thought to check Task Manager it appears it's still running in the background even though it appears to be shut down, but I can't access it. Then if I click on it again it might open but then all my previously opened tabs are gone, even though I have Firefox set up to do that. I've tried opening in safe mode but have the same problem. I've also tried updating drivers, I've tried a new install, I've tried deleting xulstore.json in case it was corrupted (this was a suggestion I came across after googling the problem) but nothing has fixed the problem. I'm getting desperate because every time this happens I have to re-load my tabs all over again! I am on Windows 10, and have the latest version of Firefox.

Asked by veggie 2 months ago

Touch Keyboard Crashing/Closing Win11 Surface Pro 7

Been having issues with the touch keyboard for a while now, the only work around I have is disabling the Autohide feature for the taskbar. Firefox still hiccups, but the … (read more)

Been having issues with the touch keyboard for a while now, the only work around I have is disabling the Autohide feature for the taskbar. Firefox still hiccups, but the touch keyboard will activate. Crashes in all other circumstances. I've noticed this bug around for a while, is there a way I can get around this without messing with my taskbar?

Asked by Big Daddy 2 months ago

Browser reduces YouTube volume wen rewinding

A while ago I formatted my computer, and installed FireFox for the first time. Ever since installing FireFox, I noticed an issue which has been a constant source of frus… (read more)

A while ago I formatted my computer, and installed FireFox for the first time. Ever since installing FireFox, I noticed an issue which has been a constant source of frustration, when I rewind any YouTube video the playback volume changes to a lower value, until I rewind again.

I tried looking online, this is the closest match I've found, but there's no solution there

I tested this issue on different browsers (Edge, and IE), no problems there. I tried disabling extensions, no change. I tried resetting FireFox, no change. I made sure that Windows doesn't automatically adjust system volume. I tested this issue on different Video platforms, no problems there.

I use YouTube when I practice (music), so I rewind a lot.

Any help is very appreciated.

Asked by Josef Lintz 2 months ago

The connection has timed out

Hi Support, I am now so frustrated with Firefox that I want to go back to Chrome. I have been using Firefox for years and have not had major issues yet. A couple of month… (read more)

Hi Support, I am now so frustrated with Firefox that I want to go back to Chrome.

I have been using Firefox for years and have not had major issues yet.

A couple of months ago my hard disc died and I had to reinstall Windows 10 and everything else. Since the reinstall I keep getting the The connection has timed out error every time I load Firefox and it sometimes take 10 to 15 minutes before I can surf the web.

I have Firefox installed on my Laptop and Work PC and don't have the issue with them, only this PC. All settings are synced and there are no differences between the Extensions etc. which are loaded.

On this PC I have Zone Alarm and the other two, Norton. What I have tried: 1. Changed proxy to auto-detect proxy settings for this network 2. Zone Alarm, checked that Firefox is allowed - removed the settings and it is now a Super Trusted and all functions allowed. 3. Disabled all Extensions - yes then it seems to work, but why does my Laptop and Work PC not have this problem with them enabled? 4. have tried a couple of other recommendations but I cannot remember what they were.

But still no success. Any Ideas?

Asked by Rudi 2 months ago

GIFs and live streams causing mini lockups. Firefox fullscreening itself.

Hello, Around a week ago (ish), I tried to play a GIF on Firefox. The GIF wouldn't load, Firefox became very unresponsive and it would occasionally fullscreen itself (Rem… (read more)

Hello,

Around a week ago (ish), I tried to play a GIF on Firefox. The GIF wouldn't load, Firefox became very unresponsive and it would occasionally fullscreen itself (Removing the taskbar) for a brief moment before changing back. It would keep this up until I force closed it. I went to load a Twitch stream after loading Firefox again, and the chat would work just fine, but the video wouldn't load. The micro freezes (Loading symbol next to mouse pointer) and the fullscreening would happen again. I tried a computer restart and things were fine for a few days.

Today, the same issue happened with Twitch streams, even though I watched one yesterday with no issues. I tried a restart, but the issue persists. Everything seems to work fine on Chrome.

Also, games seem to work just fine. I thought the load time on one may have felt a little slow, but that could just be the game, but I felt it was worth mentioning.

So far, I've tried: - Using Chrome (Everything works fine there) - Using Firefox in troubleshooting mode - Disabling hardware acceleration - Refreshing the startup cache - Updating my GPU drivers - Ensuring Firefox is up to date

Any ideas? Thank you for any help.

Asked by Personal 2 months ago

HTML5 video file not found

I have been running into this problem where video's on a site will suddenly start having this "HTML5 video file not found". The confusing this is that it's happening on … (read more)

I have been running into this problem where video's on a site will suddenly start having this "HTML5 video file not found". The confusing this is that it's happening on sites where I was able to actually watch the video just a few seconds before, then I'll browse a few pages then suddenly all the video will show this. I click on the video, it will actually show it for a split second, then shows the "HTML5 video file not found". Most of the time I have to clear cookies, shut down Firefox, and in some cases even restart my PC before it fixes itself. But on some sites, it takes month's before it will suddenly work again. I don't understand why this keeps happening? I've googled fixes for this, and not a single one ever works. Is this a flaw with the Firefox browser, or the websites? Is there a way to stop this from happening because it's incredibly annoying?

Asked by Nightlistic 2 months ago

Firefox Developer Edition 98.0b7 freezes on fullscreen MacOS Monterey

I've been using firefox for years, mostly on mac and windows. I turned my mac on this morning and when I tried to go fullscreen, the browser froze and eventually closed i… (read more)

I've been using firefox for years, mostly on mac and windows. I turned my mac on this morning and when I tried to go fullscreen, the browser froze and eventually closed itself a minute later. I've tried reinstalling, using different versions of firefox, but nothing seems to fix it. Firefox Nightly doesn't freeze, but it crashes instantly when fullscreening. Any idea why any of this is happening? It was working perfectly fine yesterday, I don't believe it was an update because I manually updated it after the bug appeared to see if it would fix it. Thanks!

MacOS: 12.0 Monterey Firefox Version: 98.0b7

Asked by ryzechgaming 2 months ago

Open with any application, saves the ile to be opened in Downloads folder rather than temp

Hi. - Firefox is set to "always ask to you where to save files" and this works fine I when i choose to save a file. - Multiple file types have been set to "always ask" so… (read more)

Hi.

- Firefox is set to "always ask to you where to save files" and this works fine I when i choose to save a file.

- Multiple file types have been set to "always ask" so it can give me the ability to "Open with" (an application) a document rather than downloading it. However, I expect the (temporary) downloaded document to be (opened) in the temp folder, but it's actually being saved in my Downloads folder.

That's not comfortable, but i end up with a massive lit of files in the download folders which were never intended to be saved in the first place, but just opened. That gets mixed up with other stuff in downloads folder.

How can i force the behavior "Open With" to save the document in firefox temp folder rather Downloads ? Thanks for your help. Regards. Flo

Asked by seiferflo1 2 months ago

Saving file to Synology NAS (cifs) causes Firefox crash after trying to save thousands of zero files.

When trying to safe singe file to Synology network share (linux - cifs mount), Firefox will crash after trying to save thousands of zero files counting up.... No solution… (read more)

When trying to safe singe file to Synology network share (linux - cifs mount), Firefox will crash after trying to save thousands of zero files counting up....

No solution found.

Asked by tmails 2 months ago

I got a screen on my computer that asked if I wanted the speed to be increased or not. I accidentally pressed 'no' instead of 'yes'. Now my speed is very slow. unfortunate and frustrating. Could you fix that please?

I had a screen that appeared on my computer asking me if I wanted my speed to increase. I accidentally clicked 'no' instead of 'yes'. Now it is so slow. Could you fix … (read more)

I had a screen that appeared on my computer asking me if I wanted my speed to increase. I accidentally clicked 'no' instead of 'yes'. Now it is so slow. Could you fix this please? Thanking you, Maureen

Asked by mauz17 2 months ago

Secure Connection Failed every 8 or 10 minutes

It's been around 2 months when I saw this error and since then it's been pathetic using Firefox. Every 8 or 10 minutes, only the google sites ( like google search engine,… (read more)

It's been around 2 months when I saw this error and since then it's been pathetic using Firefox. Every 8 or 10 minutes, only the google sites ( like google search engine, gmail, scholar etc.) do not respond and reloading the page pops-up "Secure connection failed". This does not end until I restart the browser. Don't see a way to fix this :/

Asked by Mr. SKUK 2 months ago

DRM problem (open.spotify)

i cant use open.spotify for some reason, it worked before however it just recently stopped working heres everything that ive tried doing: disabling DRM since it was alrea… (read more)

i cant use open.spotify for some reason, it worked before however it just recently stopped working

heres everything that ive tried doing: disabling DRM since it was already on enabling DRM again clear cookies and data from spotify reinstall firefox reinstall firefox without any saved data (bookmarks, saved passwords etc.)

none of these worked, ive asked this on the firefox reddit however everyone just said that it works for them. So im wondering if theres any fix to this or do i just have to switch browsers?

Asked by itasheh 2 months ago

Google Blogger

Blogger is not loading properly. Very slow & data not loading properly. Suggested solution that I'm using Blogger in Draft didn't work. Private browsing stops Robofor… (read more)

Blogger is not loading properly. Very slow & data not loading properly. Suggested solution that I'm using Blogger in Draft didn't work. Private browsing stops Roboform from working.

Asked by ValCar 2 months ago

Full screen video player resizing/changing position

When I open a video on Twitch, YouTube,... and put the video on full screen, every time the video gets moved to the right. When I leave the full screen and comes back the… (read more)

When I open a video on Twitch, YouTube,... and put the video on full screen, every time the video gets moved to the right. When I leave the full screen and comes back then the problem doesn't happen any more until I close and re-open Firefox.

I've tried it on my 2560 x 1440 144hz monitor and my 1920 x 1080 60hz, so it isn't due to the resolution of my screen. The problem isn't due to the dual monitor because my screen on the left has the same problem on the same side.

When I opened the Troubleshoot mode the problem was fixed. The extensions I've aren't causing this ( because I've the problem without ) and my theme too because I've none.

I already got this problem a while ago and don't remember how I fixed it. I've putted a screenshot of the top left of my screen.

Asked by Daluca 2 months ago

Text is scrambled

Running a Mac Just updated to Monterey 12.2 and using Firefox 97.0.1 64 bit. As soon as the updates occured, several websites now have scrambled text. (see attachment for… (read more)

Running a Mac

Just updated to Monterey 12.2 and using Firefox 97.0.1 64 bit. As soon as the updates occured, several websites now have scrambled text. (see attachment for example) Only some parts of the page are scrambled so perhaps it's some kind of HTML error...?

I tried uninstalling and reinstalling the browser but no changes.

Does not occur on every website and does not occur in other browsers...

Asked by CurtLernerPhotography 2 months ago

Firefox is slowing down my internet download speed and will not allow me to stay sighed in to email at att.net. I do not have these problems on Microsoft Edge

Firefox is slowing my download speed and as of the last two days I cannot stay signed in on my email account at the homepage "currently.att.yahoo.com. I have no such prob… (read more)

Firefox is slowing my download speed and as of the last two days I cannot stay signed in on my email account at the homepage "currently.att.yahoo.com. I have no such problem with the same homepage with Microsoft Edge. If you have a solution to these problems which I did not have for years please email it to me at [email removed from public]. In the meantime I will stay with Microsoft Edge as my browser of choice.

Asked by aulonz2021 2 months ago