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Twice now in the last few months my bookmarks, bookmarks tool bar, Paswrds( Mozilla Password Manager, Oh so safe ) have disappeared ( been stolen) WHY ? If I must record this information on paper, say so ! olen ) a fter an update

Can Mozilla restore the information removed and now worse than useless to me ? If not get re ready for me to leave. Oh, I see, another way to waste my time, and cau… (read more)

Can Mozilla restore the information removed and now worse than useless to me ? If not get re ready for me to leave. Oh, I see, another way to waste my time, and cause my blood pressure to increase.

Asked by David Temple Sr 1 day ago

Last reply by Paul 1 day ago

latest firefox update screwed everything firefox for me

the update seems to think the only bookmarks i have are Explorer. I don't use that. I use Firefox. All my defaults were gone. Nothing functioned, no browsing the net, not… (read more)

the update seems to think the only bookmarks i have are Explorer. I don't use that. I use Firefox. All my defaults were gone. Nothing functioned, no browsing the net, nothing. I tried troubleshooter when I bumped into it. There were missing tabs in the update...hidden. I finally tried to pull up help on my phone to fix the desktop situation. It recommended restart. nothing. It recommended clearing the data. Nothing changed. It recommended a refresh. All my bloody bookmarks are gone . TOns of work. WTH firefox?

Asked by brooke1 3 days ago

Last reply by jscher2000 - Support Volunteer 3 days ago

how do I restore a bookmark backup from a file

bold texthow do I restore a bookmark backup from a file? I have one saved from a previous computer that I no longer use and would like to use those bookmarks on my Firefo… (read more)

bold texthow do I restore a bookmark backup from a file? I have one saved from a previous computer that I no longer use and would like to use those bookmarks on my Firefox browser

Asked by kdpastor 3 days ago

Last reply by jscher2000 - Support Volunteer 3 days ago

DATA AND PRIVACY

Is there away i can get my browser history and data back ,i logged out of windows couldnt remember my password ,logged in with a new password and all my data is gone ....… (read more)

Is there away i can get my browser history and data back ,i logged out of windows couldnt remember my password ,logged in with a new password and all my data is gone .....

Asked by Tab74 1 week ago

Last reply by jscher2000 - Support Volunteer 5 days ago

I have lost all my saved sites and passwords even from Sync

I was able to use it this morning from my macbook. But the afternoon I was on sites where my passwords usually fill but now everything is empty, everything had been delet… (read more)

I was able to use it this morning from my macbook. But the afternoon I was on sites where my passwords usually fill but now everything is empty, everything had been deleted. I tried to log out and back in to mozilla and sync, but everything is gone. Over 100 sites and passwords. How this happened ? Where can i ask for help since Mozilla doesn't offer any.

Asked by JoCika_ 6 days ago

Last reply by jonzn4SUSE 6 days ago

Session corruption?

I have a profile that causes odd behavior, within the profile, and to the OS. Regarding the profile itself: 1. I use Multiple Tab Handler, which should allow me to … (read more)

I have a profile that causes odd behavior, within the profile, and to the OS.

Regarding the profile itself:

1. I use Multiple Tab Handler, which should allow me to move tabs on the tab bar with the mouse, but it does not (see image of proper behavior)

2. Normally, i can drag this padlock button to the desktop to create a shortcut. but now, it will not move/drag (see image 2)

3. I also have a backup profile from several months ago that has none of the above symptoms. However, If I substitute it's sessionstore.jsonlz4 file with the the one from the problematic profile, all the bad behavior mentioned above re-emerges.

I know this sounds strange, but, I also get external display issues when using the broken profile. These events are random, and manifest themselves differently, so I can't duplicate them. Essentially, these snips are examples of images from the taskbar tabs, or the clock area, suddenly superimposing themselves on the top portions of the taskbar toolbar area.

This is the view of my clock area (see next image 3)

In the following image, imagine that the portion on the left, that opens the start menu, is now hidden under what looks exactly like the clock area on the right, superimposed over it (see next image 4)

Those aberrations are removed by simply moving the mouse cursor over them, but they will continue to occur in any number of variations over any area of that top toolbar.

Is there a Session Manager that will save the session, to be later restored into that previous profile, but not also pass along the corruption?

Asked by noel_envode 1 week ago

Last reply by jscher2000 - Support Volunteer 1 week ago

Hi, I recently authorised an update and now how lost all my GUI data > my bookmarks and tabs, passwords and history too.

Hi, I recently authorised an update and now how lost all my GUI data > my bookmarks and tabs, passwords and history too. I had to reinstall Firefox through Edge on my … (read more)

Hi, I recently authorised an update and now how lost all my GUI data > my bookmarks and tabs, passwords and history too. I had to reinstall Firefox through Edge on my Windows 10 laptop because of the update which froze the system. Can you help me to access this valuable information and let me continue with the best browser I have been using for over a decade please? Why have I lost my data? Thank you in advance.

Asked by anilparmar80 2 months ago

Last reply by jscher2000 - Support Volunteer 1 week ago

Saved tab groups disappeared

Hello, I'm writing because I’ve encountered an issue with the tab groups feature in Firefox. Some time ago, after a browser update, I noticed a new feature that allowed… (read more)

Hello,

I'm writing because I’ve encountered an issue with the tab groups feature in Firefox.

Some time ago, after a browser update, I noticed a new feature that allowed me to group tabs thematically — I could name each group (e.g., "Study", "Work"), choose a color for it, and save and close groups to reopen them later. I found it very useful and used it a lot.

Last night, I decided to declutter my browser and closed several tab groups using the built-in menu. A bit later, I shut down my computer, but perhaps too quickly. This morning, when I turned my computer back on, Firefox was very slow to start. After a restart, everything seemed to work fine again, and the open tabs were restored.

However, all my previously saved (but temporarily closed) tab groups disappeared. In the tab group menu, I can now only see the ones currently open. I’ve searched through all the settings and history but cannot find any way to restore the missing groups.

Is there any way to recover the tab groups that I had previously saved and closed?

Thank you very much in advance!

Asked by atmosferna 1 week ago

Last reply by jscher2000 - Support Volunteer 1 week ago

Lost Tabs due to opening a new window

Hi Lets say i have 100 tabs open in my session. I mistakenly open a new window with one tab. After closing this window and starting firefox again, it starts with this o… (read more)

Hi

Lets say i have 100 tabs open in my session. I mistakenly open a new window with one tab. After closing this window and starting firefox again, it starts with this one tab, so i have lost all my previously opened tabs. Is there a way to get those back?

Thank you very much. Dimitris

Asked by Dimitris X 1 week ago

Last reply by jscher2000 - Support Volunteer 1 week ago

Back up old bookmarks and saved data

Hi I need help as my Firefox browser got uninstalled this morning I had to reinstall and all my saved data has disappeared, Please help retrieve old mozilla firefox da… (read more)

Hi I need help as my Firefox browser got uninstalled this morning I had to reinstall and all my saved data has disappeared,

Please help retrieve old mozilla firefox data.

Asked by komal chugh 1 week ago

Last reply by Paul 1 week ago

my old browser data

hi, Recently, I updated my Fire fox browser after updating my all the bookmarks and saved info on browser are vanished. now browser also not support login with google id… (read more)

hi, Recently, I updated my Fire fox browser after updating my all the bookmarks and saved info on browser are vanished. now browser also not support login with google id's why? , I switched to firefox just because I never face this issue with firefox. Now it does same as the other's.

Asked by Ravi kalia 1 week ago

Last reply by Paul 1 week ago

about my data, history and login detais

hi firefox, today i get an update of firefox, after updating my browser my all the saved bookmarks, history and my login details are wiped out. kindly check this why is … (read more)

hi firefox, today i get an update of firefox, after updating my browser my all the saved bookmarks, history and my login details are wiped out. kindly check this why is it happened and resolve this thing. the data saved in browser is important for me, help me to recover it

Asked by Ravi kalia 1 week ago

Last reply by Paul 1 week ago

BookMarks all have disappeared

My bookmarks have all disappeared, and while I have tried to follow the instructions on the help page to restore them, nothing is working as it has been indicated that it… (read more)

My bookmarks have all disappeared, and while I have tried to follow the instructions on the help page to restore them, nothing is working as it has been indicated that it should in the help instructions. I do still have my Bookmarks tab on my tool bar. When I click on it I get a pull down menu, which does have a Manage BookMarks bar. However it is not at the bottom of my pull down menu, but at the top. When I click on the Manage BookMarks bar, instead of getting an Import and Backup Button, my pull down menu disappears, so I can not select Restore to use to get dated backups.

In the same way, I can not create new Bookmarks. When I click on Bookmark Current Tab, instead of getting the white box to enter instructions, the pull down menu disappears, just as it does when I click on Manage Bookmarks. I have never had this problem with Firefox before in all the years I have used it. I have no idea what has happened.

Asked by mintor2 1 week ago

Last reply by NoahSUMO 1 week ago