Firefox Support Forum

Using Firefox browser for iMac. Recently (10/10/2021) attempted to download .aax files from Audible.com. Files were unexpectedly converted to .mp4 files, making files unusable by iBooks. Conferred with Audible Tech support. Audible Tech confirmed that .aax files are the proper format and that they did not/do not make any format conversions on their end. Audible Tech then suggested trying download with Safari. Download (of .aax files with Safari) was successful and maintained proper (.aax) format. Audible Tech said that he had not encountered this issue before and that it seemed to him that the Firefox browser may be responsible for the unexpected conversion. In the past I have used Firefox many times to successfully download .aax files from Audible.com, most recent prior to this problem was on (9/11/2021). I am notifying you simply to advise that you may have a programing glitch within the download programing portion of the latest version of Firefox (ver. 93.0 - 64 bit) for iMac(s).

hello, i have the latest firefox 93. all my passwords in lockwise are empty, but when i need a password or update a password i can tell that they are being updated. how can i find the listing of my passwords in lockwise? thanks.

When I try to print from Firefox 88 on my Mac Laptop running OSX 10.12.6 the new print preview window takes a very long time to load the preview before I can print. I could not find a work around.

I tried switching to the Classic print system via (print.tab_modal.enabled - False) Now I don't have the preview to deal with so I can print immediately like I used to. However, if I try to open a PDF in Preview from the Print Dialog window, it takes a very long time to load the preview which it did not do in earlier versions of Firefox.

I am surmising that one of the Firefox updates added the print preview function which doesn't work quite right on my Mac.

Any ideas would be appreciated. Andy

Hi Everyone,

I keep getting a widevinecdm error when trying to play hulu, netflix or amazon videos on my mac. This just started yesterday and I'm not sure why.

I'm running mozilla firefox version 78.10.0esr (64-bit) on a macbook pro running OS X version 10.9.5

Anyone have any fixes?

I just installed the most recent upgrade and it is worthless. I have lost all my add ons, the spacing on the bookmark line is so small that it is unreadable. I tried to figure out how to return my add ons and extensions to no avail. At this point, I'm going to start looking for another browser. What a waste of my time!

Despite what all the articles say, I much prefer reading on my desktop to my phone, so I find it peculiar that the Firefox reading list I've got going on iOS is nowhere to be found on desktop. Seems like plenty of people have asked about this in the past. Would really love this feature to be added soon!

My download speed has been *very slow* lately and I cannot figure out why. My Internet speed is around 3.3 MB/s, but Firefox is downloading files at around 40-80KB/s. Nothing else on my system is downloading/uploading at all, and it's only Firefox that seems to have this issue. If anyone has potential solutions, I'd love to hear them.

Hello,

For a while now, I've had a strange issue where on random sites, Firefox won't load any images. I've already disabled all addons and had the same result, so that's not it.

Amazon is fine, all images load, but on sites like this one in the screenshot, they never do. In other browsers, it's fine.

https://gyazo.com/7bbacb2c120f300ae7fec7b4bf48c962

I've used Firefox as my default browser for years. I'm now on a Win10 laptop I've been using for over a year. I have not knowingly made any recent changes to FF. I'm on FF version 88.0.1 (64 bit).

Suddenly, yesterday, I found that I was blocked from viewing many YT videos and comments. YT says I am in restricted mode. It is not due to a setting on my YT/Google account, because I'm not logged in.

Exact YT messages: "Video unavailable--This video is restricted. Please check the Google Workspace administrator and/or the network administrator restrictions." And "Restricted Mode has hidden comments for this video."

However, I have no problem viewing them in Chrome. So logically it's a FF problem.

Also, I discovered that other sites are affected. For example, if I run a "domain lookup" on the ICANN website, I get less detailed results than if I run the search on Chrome! https://lookup.icann.org/

Switching from Strict to Standard Tracking Protection didn't help. Then I did a FF refresh but that also didn't help.

Suggestions? Be aware I'm not a coder or any kind of super techhie.

Whenever I type the word 'google' for any reason, even when composing an email, Firefox automatically opens up a new tab. Google is my home page so the new tab that opens shows the google main search page. What I have to do is type goo gle and then insert the cursor before the 'gle' part and back space. How do I stop this, please?

After logging in to my Firefox account, I am unable to sync or sign out.

When I manually try syncing it just spins forever without doing anything. When I sign out and and confirm, nothing happens. I have tried restarting my machine and Firefox multiple times but the issue persists. This is very strange.

Windows 10 Firefox 89.02

All of a sudden FF will not connect to the internet. Other browsers will connect. It says: If you are unable to load any pages, check your computer’s network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.)

I've been using Windows Quicken and Firefox for many years and have one ongoing annoyance... When I download a .qfx file of transactions from some financial institution, a window pops up asking what should Firefox do with this file.. (Firefox is my default browser)... There is a choice to open the file with Windows Quicken and I select that and things work fine. However, there is also an optional check box that supposedly gives you the choice to "Do this automatically for files like this from now on". I check that box but it never seems to work... I am always asked the question about what should Firefox use to open a qfx file. What can I do to get FIrefox to use Windows Quicken to automatically open the file?

I noticed one day that when I opened firefox it would restart itself each time before letting me do anything. I couldn't figure out why, but I happened to run my mouse over an invisible add on. It was unlabeled as well so I have no idea what is was. I deleted it and reported it but after closing firefox it did the same thing upon repopening it. Now the address bar is red and I don't understand why, how do I make it go back to normal. Also I have refreshed firefox a couple times but after each refresh it is the same thing.

Hi, have a problem. I am using a Firefox account to sync between my PC and laptop. After I close Firefox on my PC, however, it signs me out of the account and I have to sign in again when opening Firefox - happens every time I use Firefox and doesn't happen on my laptop. Suggestions? Thanks.

after the last update, the themes are covering up the minimize, maximize, and close buttons. the buttons are still there, you just can't see them while a theme is active.