Hmm. We’re having trouble finding that site. We can’t connect to the server at www.googleadservices.com.

bold text Hmm. We’re having trouble finding that site. We can’t connect to the server at www.googleadservices.com. If you entered the right address, you can: Try ag… (read more)

bold text Hmm. We’re having trouble finding that site.

We can’t connect to the server at www.googleadservices.com.

If you entered the right address, you can:

   Try again later
   Check your network connection
   Check that Firefox has permission to access the web (you might be connected but behind a firewall)

Asked by Bobby O 5 months ago

Last reply by LockleyA 3 months ago

Gah tab crash

Since updating to version 135 all the tabs crash. I've uninstalled\reinstalled, deleted app data, disabled AV and created a new profile. The only time it works is in tr… (read more)

Since updating to version 135 all the tabs crash. I've uninstalled\reinstalled, deleted app data, disabled AV and created a new profile. The only time it works is in troubleshooting mode. I've looked at extensions and plugins and I'm only seeing OpenH264 video codec and Widevine content decryption. I've disabled those but still get the crashed tabs.

I'm also not generating any crash logs.

Asked by ceggleston329 4 months ago

Last reply by krupkaa2 4 months ago

Change Wallpaper

According to Mozilla and all other online instructions for changing Firefox wallpaper, one must click on the Settings icon (pinwheel) in the upper right corner of a new t… (read more)

According to Mozilla and all other online instructions for changing Firefox wallpaper, one must click on the Settings icon (pinwheel) in the upper right corner of a new tab. There is no such icon anywhere on the new tab screen. There is no wallpaper to select under the Settings menu (three dashes) in the top right hand corner. I have the latest version of Firefox. What version are these instructions for? And how does one change the Firefox wallpaper? Firefox is my default browser in Ubuntu 2204 LTS.

Asked by NotAGeek 1 month ago

Last reply by Agent virtuel 1 month ago

Pocket Saved Articles File Export problem

I asked for an export of my saved Pocket articles and when I click on the link sent I get this: This XML file does not appear to have any style information associated wi… (read more)

I asked for an export of my saved Pocket articles and when I click on the link sent I get this:

This XML file does not appear to have any style information associated with it. The document tree is shown below. <Error> ExpiredToken <Message>The provided token has expired.</Message> <Token-0> 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 </Token-0> <RequestId>AJ920TQ86737KRRY</RequestId> <HostId> 8a8oICmedg5rn2VPPh4Zvb7iEEbC9NtbEnR3GLhl1NffaHNCgqHj3KyetfD1+TfWdNSfOJ1qIMA= </HostId> </Error>

Asked by Alan Dean 1 month ago

Last reply by Reliable353 6 days ago

Browser changed my country

Mozilla changed my location to portugal. All i see are ads in portuguese and it is annoying. I don't have a vpn on, doesn't matter how many times i change it back, it kee… (read more)

Mozilla changed my location to portugal. All i see are ads in portuguese and it is annoying. I don't have a vpn on, doesn't matter how many times i change it back, it keeps showing me portuguese. How do i change it back?

Asked by Dimitris Papanikolaou 5 months ago

Last reply by markwarner22 5 months ago

Firefox will not load any website after an update

After every update, Firefox starts to a blank screen and will not start loading the webpage url put in for over twenty minutes to a half hour. During this time other brow… (read more)

After every update, Firefox starts to a blank screen and will not start loading the webpage url put in for over twenty minutes to a half hour. During this time other browsers on my Win 10 PC load immediately so it is not a network issue. It is Firefox. When I see that an update is pending I hesitate to do the update because I know I will lose the use of Firefox until it is ready to respond. It just hangs with "loading X.com" showing at the bottom left of the blank screen. I have been using Firefox for a long time and in the past year or longer it has become very unreliable. There are also instances where without an update it will do this and the only way I can get it to work is to clear the cache and the history through settings. What is going on with Firefox! (And lately there is an update every couple fo days!

Asked by rrambrose 1 month ago

Last reply by lewkurtz 18 hours ago

Native tab groups "Save and close group" - group irretrievable

The new native tab group feature has an option to "Save and close group", implying that you can restore the group. But doing this, you will find that the group disappears… (read more)

The new native tab group feature has an option to "Save and close group", implying that you can restore the group. But doing this, you will find that the group disappears.

Is this a known bug? Has anyone figured out how to restore a saved tab group?

Asked by cs101 4 months ago

Last reply by TyDraniu 1 month ago

Recent update [139] changed the size of text of bookmarks in folders in the bookmark toolbar

Updated recently from (I believe) 138.04 to 139.0.1, and immediately noticed that the size of font (and icons) had changed in the folders I have in the bookmark toolbar, … (read more)

Updated recently from (I believe) 138.04 to 139.0.1, and immediately noticed that the size of font (and icons) had changed in the folders I have in the bookmark toolbar, that is they are much smaller and thus also less space between. Why this, and is it possible to change the size, without changing something else?

It's possible that many don't have folders in the toolbar and thus don't notice, but I have 2-3 apart from bookmarks.

I remember a change many versions ago that increased the space between entries in the bookmark menu, and also in the bookmark toolbar folders. That was too much and I found a setting [in config] that could be changed to decrease the space back then. (I haven't looked for that solution now, probably have some doc somewhere, and won't bother searching since this is different. Same with this case; I did some quick initial search but found next to nothing and older. BTW, this is one of the downsides of changes like these and similar; the day you have too move to another OS version, i.e. reinstall everything you also have to keep documentation of all these little changes, apart from all the other things you'll have to export or save.)

Asked by atria 1 month ago

Last reply by Jack 2 weeks ago

I can no longer sign in to my email. HELP!

I recently upgraded FF on this computer and can no longer sign in to my att.net email account, although I was able to sign in on another computer on FF earlier today. I … (read more)

I recently upgraded FF on this computer and can no longer sign in to my att.net email account, although I was able to sign in on another computer on FF earlier today. I just get an error message and Att can't help...is there a setting that has me locked out? I can also access email on other browsers just not the FF version on this computer.

Asked by onekooch 5 months ago

Last reply by Terry’s 8960 1 month ago

enable WebGL

I am trying to upload my picture as an avatar in Gravatar. I keep getting an error message and it won't upload. I read the following message--Please note: If you encounte… (read more)

I am trying to upload my picture as an avatar in Gravatar. I keep getting an error message and it won't upload. I read the following message--Please note: If you encounter the error message, “WebGL is not supported or disabled in your browser,” please ensure that the necessary browser settings are enabled.

I'm wondering how I do that.

Asked by csosborne004 3 months ago

Last reply by TyDraniu 3 months ago

How to delete history

How can I delete search history? I have a few misspelled searches and similar old stuff that pops up in the address bar when I type in a new search. I have tried several… (read more)

How can I delete search history? I have a few misspelled searches and similar old stuff that pops up in the address bar when I type in a new search.

I have tried several things:

  • Settings → Privacy & Security → Clear data → Selecting and marking everything but with no effect whatsoever
  • Settings → Privacy & Security → History → Firefox will never remember history + Clear history as mentioned above
  • Settings → Search → Search suggestions → everything disabled
  • Settings → Search → Address bar → everything but Bookmarks have been disabled
  • Deleted my old Firefox account and created a new so I can still sync between 2 computers

Example: Previously I used www.adobe.com but now I use www.adobe.dk. But everytime I enter adobe in the address bar, Firefox keeps suggesting (autofill) adobe.com instead adobe.dk.

Any suggestions how to clear/delete the browser/search history so I can get a fresh start?

Asked by isic.systems.mfl 1 month ago

Last reply by Paul 1 month ago

file, edit, history, bookmarks MENU BAR

I cannot make fire fox work at all.for me. I need the file, edit, history, bookmark tool bar back. I'm pleading with you. Please I BEG you to uninstall the upgrade. Plea… (read more)

I cannot make fire fox work at all.for me. I need the file, edit, history, bookmark tool bar back. I'm pleading with you. Please I BEG you to uninstall the upgrade. Please let me have the Firefox I had last week. I,m 88 and will die before I ever!!!! i can't make anything work.I have over 5,000 bookmarks. I write for a few dollars to partly support myself. Right now I'm out of business. Where is the invisible email address? I have been using FIREFOX since it came out. i can't go through your circus. A browser should have a high degree of instinctive coordination, it shouldn't be similar to experts cryptic calculus level, when your totally unfamiliar with the level of calculus I'm sorry, I won't be able jump through hoops..

Asked by Cyborg119 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago