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icons have disappeared

i had a row of website icons in mid screen which showed up as i chose a new tab. It enabled me to get fast access to those particular sites .....this has now disappear… (read more)

i had a row of website icons in mid screen which showed up as i chose a new tab. It enabled me to get fast access to those particular sites .....this has now disappeared. How t o get it back ? i use win 10. thanks ed.

Asked by calgar 1 hour ago

Hardware Video Decoding not working for Intel Quick Sync Video (QSV) on Windows 11

Hi, I've recently noticed that Firefox is not using Intel Graphics for hardware video decoding, here are the specifics: - I tested this on two separate PC - one laptop wi… (read more)

Hi, I've recently noticed that Firefox is not using Intel Graphics for hardware video decoding, here are the specifics:

- I tested this on two separate PC - one laptop with dual GPU (an Intel UHD 630 and NVIDIA GTX 1070) and one desktop with dGPU removed (leaving only an Intel UHD 630 by i7-9700K), on both PC I made sure to run Firefox on Intel GPU only. - According to information I gathered online, Intel UHD 630 should support H264 decoding and VP9 decoding without any problem. - I tested videos from Youtube (VP9, non-HDR video) and Twitch (avc/h264 video) - The exact same video, when played on Microsoft Edge (Chromium), uses Intel's hardware decoder without any problem. - On the dual GPU laptop, when being forced to run on NVIDIA's GPU, Firefox correctly uses the NVDEC decoder without any problem. - Both PC uses the latest Intel driver (30.0.101.1191)

I have attached copies from about:support page below.

In Firefox settings, under General -> Performance section, I have left "Use recommended settings" checkbox on.

Could someone help?

Asked by qwqdragon 17 hours ago

Last reply by TyDraniu 1 hour ago

HR Block specifies Windows: Internet Explorer® 11 or higher browser needed for their 2021 deluxe tax software - federal + state. Will this software run OK on my Windows 10 PC with Firefox set as default browser?

HR Block specifies Windows: Internet Explorer® 11 or higher browser needed for their 2021 deluxe tax software - federal + state. Will this software run OK on my Windows 1… (read more)

HR Block specifies Windows: Internet Explorer® 11 or higher browser needed for their 2021 deluxe tax software - federal + state. Will this software run OK on my Windows 10 PC with Firefox set as default browser?

Asked by wbazzett 6 hours ago

Last reply by FredMcD 1 hour ago

Telling a 32bt from 64bt file by the name--Firefox Standard--Firefox esr

I'd like to request that the same versions of the Firefox files have the 32bt or 64bt designation in the name. When downloading directly FF Standard and FFesr for my 32bt… (read more)

I'd like to request that the same versions of the Firefox files have the 32bt or 64bt designation in the name. When downloading directly FF Standard and FFesr for my 32bt and 64bt computers/laptops, I can't tell which is which in the download folder, and so I have to download them all over, this time waiting for each to download so I know which it is, and then rename it, and then downloading the other bt version.

    (For example: the file "Firefox Setup 91.5.1esr.exe" could be 32bt or 64bt file, both download with the same name. The same with FF Standard et al.)

It's tedious to do the renaming but I prefer to know at a glance which is which in my archive folders. . . Been doing this renaming for years. Just thought I'd finally make a request. I believe it's the same issue in the Linux and iOS 32bt and 64bt versions--they look identical in the download folder. Thank you.

Asked by kdidwoman 5 hours ago

Last reply by FredMcD 1 hour ago

Why using this much cpu even when not Started

Every time I plug my laptop to charging point and connect to wifi this starts to use 98% cpu for why?? see in the given screenshot i didn't even started firefox still i… (read more)

Every time I plug my laptop to charging point and connect to wifi this starts to use 98% cpu for why??


see in the given screenshot i didn't even started firefox still its using CPU resources

Asked by dhruvgarg79 4 hours ago

Last reply by FredMcD 1 hour ago

can't access a specific website

I can't access website www.ewealthmanager.com...the message said: THE PAGE YOU ARE TRYING TO VIEW CAN NOT BE SHOWN BECAUSE THE AUTHENTICITY OF THE RECEIVED DATA COULD NOT… (read more)

I can't access website www.ewealthmanager.com...the message said: THE PAGE YOU ARE TRYING TO VIEW CAN NOT BE SHOWN BECAUSE THE AUTHENTICITY OF THE RECEIVED DATA COULD NOT BE VERIFIED. I have been accessing this website for many years without problem...this is the first time I can not access this website...please help

my email address: [email removed from public]

Asked by usacalif 4 hours ago

Last reply by FredMcD 1 hour ago

can't find mozilla bookmark files on external hard drive

I am trying to transfer my firefox bookmarks from my old computer's hard drive to my new computer. they are both fairly current laptops, and i believe both are on windows… (read more)

I am trying to transfer my firefox bookmarks from my old computer's hard drive to my new computer. they are both fairly current laptops, and i believe both are on windows 10 (the new one is on, i think, whatever the newest version of windows is). I cannot turn on my old computer, so I can't export the bookmarks, but the hard drive is fully functional. The problem is, I can't find where the bookmarks are located. I have tried looking through the files, I have "show hidden files" on, I have tried manually searching for "places.sqlite" and I have tried doing the %APPDATA% thing. I can see other folders on the hard drive very easily, so it shouldn't be the fault of the hard drive. If you know how I am able to find the files, please go through it step-by-step; I'm not proficient in computer things, and something that may seem very obvious and instinctive to you may be what I'm messing up on.

Asked by thefirstpunmaster 9 hours ago

Last reply by FredMcD 2 hours ago

My omnibox is just permanently broken for it seems one website.

This was the original thread <https://support.mozilla.org/en-US/questions/1363425#answer-1471931> In short, to summarize the original issue, one day after clearing … (read more)

This was the original thread <https://support.mozilla.org/en-US/questions/1363425#answer-1471931>

In short, to summarize the original issue, one day after clearing my 'recent history' 100% once, gmail.com never ever became autofilled again. I can't get it to show up, no matter what.

I even refreshed firefox, still didn't help, sadly. The only thing left is to uninstall FF but that's a headache I don't want to do. and there's no guarantee that it would work.

Tried disabling all my extensions except for the most obviously fine ones like momentum. Didn't seem to help. <https://support.mozilla.org/en-US/questions/1176553> This guy had the EXACT same problem I had. So I followed through these suggestions. Didn't help.

1. Does anyone know what the right keywords for this would be if I want to google others who have similar issues? Looks like I can only just hope other people have the solution. But I've googled things like firefox not suggesting history in omnibox search. Hasn't come up with anything that worked yet.

Asked by marshall929 1 week ago

Last reply by marshall929 2 hours ago

home key default URL

I have the home tab set to a specific US news website. I use a VPN and it connects to a US server. With VPN off or on, the set URL used to work when I clicked the home ta… (read more)

I have the home tab set to a specific US news website. I use a VPN and it connects to a US server. With VPN off or on, the set URL used to work when I clicked the home tab. Now, with VPN off or on, when I click the home tab, it takes me to the local language version, not the English US URL version. I doubled checked my settings, and it still is for the US URL. Any ideas?

Asked by rcinquina 21 hours ago

Last reply by Helping Firefox 2 hours ago

Lost All Quick Access Bookmarks and later all Bookmarks except 5!!!!

After creating a new Windows User account and switching back to original account, I lost ALL of my Quick Access Bookmarks! Then I did a Bookmark Restore using the most re… (read more)

After creating a new Windows User account and switching back to original account, I lost ALL of my Quick Access Bookmarks! Then I did a Bookmark Restore using the most recent saved Bookmark file and I lost around 64,050 bookmarks!!! Now, the latest saved Bookmark file lists 5 items. This is a ridiculous and a very serious issue!!!

What is going on? I spend a lot of time getting important Bookmarks for research, and etc. How can I get all of my Bookmarks back? Apparently, I cannot get them all back. See attached file.

Asked by Wayne Carpenter 2 months ago

Last reply by Wayne Carpenter 3 hours ago

Import profile from another computer

I copied profile from old Win 7 to a USB hard drive, and tried to copy to new Win 11 computer . Opened APPDATA\Mozilla\Firefox\profiles\. Saw several different profile fi… (read more)

I copied profile from old Win 7 to a USB hard drive, and tried to copy to new Win 11 computer . Opened APPDATA\Mozilla\Firefox\profiles\. Saw several different profile files. Copied to new one Ihad created with my name, and closed the file. Restarted Firefox, but it wouldn't run. Said it couldn't find any profiles. Help!

Asked by foxmark1935 1 day ago

Last reply by Helping Firefox 2 hours ago

Zoom Meeting webpage opens but not launches the meeting.

Hello, Recently, I changed from Chrome to FireFox. I have a website where I have to join to meetings with my client. When I click on the scheduled meeting, it opens zoom … (read more)

Hello, Recently, I changed from Chrome to FireFox. I have a website where I have to join to meetings with my client. When I click on the scheduled meeting, it opens zoom launch meeting page and launches meetings usually (with chrome) I mean the zoom launch meeting (as attached in image). In FireFox, I don't find the meeting getting launched. The launch meeting page comes up, asks me if it can use zoom app. I give Yes and then the thing happens is it opens the Zoom app. It does not launch the meeting. Any suggestion you think that will help, please post it as a reply.

Thank you in advance!!

Asked by Helping Firefox 3 hours ago

Last reply by Helping Firefox 3 hours ago

Some pictures cannot be shown in Firefox

Hi sir / madam, we are encountering an issue that some pictures cannot be shown in the Firefox properly. We tried every methods suggested in your forum but none of them c… (read more)

Hi sir / madam,

we are encountering an issue that some pictures cannot be shown in the Firefox properly. We tried every methods suggested in your forum but none of them could resolve the issue. The version of the Firefox 95.0 that it is the latest and thus we attached the picture here for tour further investigation.

Would you please help to check and advise for that? Thank you.

Best regards,

Kris

Asked by kris2022 1 day ago

Last reply by kris2022 4 hours ago

Firefox crashes constantly

Using Win 10. Firefox started crashing all of a sudden, giving error message. Uninstalled and reinstalled, worked for a short time, then started crashing again. Starts to… (read more)

Using Win 10. Firefox started crashing all of a sudden, giving error message. Uninstalled and reinstalled, worked for a short time, then started crashing again. Starts to open then shuts down. Was able to launch Firefox from the Start menu selecting a website from browser history under Firefox but that stopped working as well. Tried using Chrome and Edge to download a fresh version of Firefox, both having same issue.

Tried multiple troubleshooting steps from various websites, but nothing is helping. Everything else on the PC is working fine except for the browsers. Updating Win 10 now to see if that helps.

Data being submitted on another PC as still troubleshooting the PC with the crashing.

Asked by mloisel24 9 hours ago

Last reply by cor-el 5 hours ago