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'Clear Data' Button To Reset To Zero

FredMcD made it clear that closing FF, navigating to 'Windows: C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\<profile>' and re-opening FF should rese… (read more)

FredMcD made it clear that closing FF, navigating to 'Windows: C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\<profile>' and re-opening FF should reset the 'Cookies And Site Data' tab to 0/

  • Should the yellow 'Profiles' folder be deleted OR the file folder, with the series of letters and numbers that appear (when the 'Profiles' folder is clicked) be deleted?

The clarification is appreciated.

Asked by Buddy2014 4 hours ago

Last reply by RachelGomez161999 3 hours ago

Printers view problem

Good morning, I have problem with printing on Firefox. On the earlier version view in the filed printers look:" name_printer on print server" but now its look: "\\print_s… (read more)

Good morning, I have problem with printing on Firefox. On the earlier version view in the filed printers look:" name_printer on print server" but now its look: "\\print_server\name_printer". Please check this because this problem occurs in many users in my company.

This problem not occurs in Google Chrome. Thank you for handling the matter quickly. :)

Asked by m.aniolek 2 days ago

Last reply by RachelGomez161999 3 hours ago

[Google Meet] Presentation is blurred on other users

I'm trying to present my screen on Google Meet, but it appears to be blurred to other people in the meet. Other's say that sometimes it clears but only for a quick second… (read more)

I'm trying to present my screen on Google Meet, but it appears to be blurred to other people in the meet. Other's say that sometimes it clears but only for a quick second. I was forced to install Google Chrome and I don't have any problem on my presentation. Everything was clear. I already tried to disable all my extensions, still the problem persist.

Asked by Snich 18 hours ago

Last reply by jonzn4SUSE 6 hours ago

  • Solved

how to restore the previous session

Hello, I know when I closed the firefox browser , I can reopen firefox browser and click "settings"-- " history" --" Restore previous session" to retrieve all the webpage… (read more)

Hello, I know when I closed the firefox browser , I can reopen firefox browser and click "settings"-- " history" --" Restore previous session" to retrieve all the webpages I was viewing last time. but this time it seems I made a mistake . I closed the firefox browser in the beginning with many valuable webpage still opened, after I restart the firefox browser, I close the browser by accident without firstly reloading all the restore previous session . Then I have to open firefox brower again, and try to click "settings"-- " history" --" Restore previous session" to try to retrieve all the webpages I was viewing in the first time. but this time no previous session can be loaded. since those webpages I was viewing are important webpage I need to check, May someone tell me how to get those valuable webpage link again? I know I can try to find those webpage link slowly by checking all the history day by day. but honestly speaking, I have 15 around webpages in the firefox brower and some of them are viewed around 20 days or 30 days before . I haven't closed my firefox browser for almost 40 days so it will be very hard for me to search the history webpage to find out them one by one. I am not sure whether there are some tips to try to load the "restore previous session " again for the first firefox browser I closed.

Asked by wenjuan1980 10 hours ago

Answered by cor-el 9 hours ago

Wonky printing

When I open a PDF from my email, and try to print, the printed page is only showing an enlarged corner of the document. The I am only getting a portion of the image on PD… (read more)

When I open a PDF from my email, and try to print, the printed page is only showing an enlarged corner of the document. The I am only getting a portion of the image on PDF's I am printing from Quickbooks as well. It seems to happen only on Firefox. Is there a setting I can change or reset? Thank you

Asked by lakelocked 7 hours ago

Last reply by jscher2000 - Support Volunteer 7 hours ago

cant save passwords

hello. when I sign in to a web site, I get the popup to save password I save it, but it isn't on the saved password page, does anyone know how to get it on that page … (read more)

hello. when I sign in to a web site, I get the popup to save password I save it, but it isn't on the saved password page, does anyone know how to get it on that page

Asked by louie 19 hours ago

Last reply by Terry 9 hours ago

Gmail switch

Hello. All of a sudden i have been getting prompts just before completing gmail sign is asking if i want to switch to html or default.I chose default,tried to sign in aga… (read more)

Hello. All of a sudden i have been getting prompts just before completing gmail sign is asking if i want to switch to html or default.I chose default,tried to sign in again,and got this legacy version of gmail with messages being listed in html format which is brutal.What caused this ? how do i get it back to the way its always been? Whats going on with this,and why is this even happening? Its also saying i used a tablet or mobile device to sign in twice,and i dont ever do that. How can i get it back to the way its always been? Have tried googling all of this but it happens on its own,and sometimes it doesn,t after i sign out of the html ,and reboot,but its unpredictable,and its like stuff has been altered. Thankyou.

Asked by cs999 1 day ago

Last reply by cs999 13 hours ago

Can't display a page from Chase to my Firefox Browser

I need help in solving a problem. Using FIREFOX: When I go onto the Chase web site, it displays my account but will not display the page with my last (or previous) state… (read more)

I need help in solving a problem. Using FIREFOX: When I go onto the Chase web site, it displays my account but will not display the page with my last (or previous) statements. It looks like it is working, but the page remains blank. I was finally told by the Chase help desk to try it with Google Chrome -- and, sure enough, it works. I have checked to see what version of Firefox I have and it is: 104.0.1 (64 bit). It says this is the latest. The Chase person told me that they have had calls from customers using Firefox who had the same problem as me. Is there a fix from Firefox for this problem? In the meantime, I will be forced to use Google Chrome when I want to deal with Chase. By the way, American Express is able to display their statements when I am using Firefox without a problem. Also, I was told to try the Chase APP on my iPhone -- and it works too. It seems there is a problem between Firefox and part of the Chase software.

Asked by jlincoln 3 weeks ago

Last reply by cor-el 14 hours ago

firefox browser occasionally downloads unknown htm files

Firefox browser occasionally downloads unknown htm files with 0KB size. If I open the file, what I see is just an empty file opened in firefox browser. I have absolutely … (read more)

Firefox browser occasionally downloads unknown htm files with 0KB size. If I open the file, what I see is just an empty file opened in firefox browser. I have absolutely no idea why this is happening or in what situation this happens. Has anyone heard of or solved this kind of situation before?

Asked by allegro6335 1 week ago

Last reply by Sotorp 15 hours ago

Videos Do Not Play After Update

I updated my Firefox today and now videos do not play. I had this problem back in April after an update and I spent weeks troubleshooting it. Eventually I got it to work … (read more)

I updated my Firefox today and now videos do not play.

I had this problem back in April after an update and I spent weeks troubleshooting it. Eventually I got it to work after trying all of the following (then, and again now):

Things I've Tried: 1.) Clearing data (cache and cookies) 2.) Turning off "Strict Mode" 3.) Running CCleaner 4.) Disabling/enabling HW acceleration 5.) Checking that the DRM box is checked (and trying it without it checked) 6.) Refreshing Firefox 7.) Uninstalling/Reinstalling 8.) Updating my Windows install 9.) Updating drivers 10.) Disabling all Firefox extensions 11.) Running without extensions 12.) Running in Firefox Troubleshooting Mode 13.) Running Windows in Safe Mode with Networking 14.) Running a fresh install of Firefox without signing in after deleting all traces of Firefox from my PC (including Program Data folders, registry entries, etc.)

What finally worked back in April was to dive into "about:config" and change "media.rdd-processenable" to "false".

That fix does not work this time around.

In the meantime I've been using Brave and having no issues. I've tried video playback in Chrome, Opera, and Edge on this computer with no issues. This playback problem is exclusive to Firefox.

Video playback still works just fine on my 4 home PCs running Windows 10 and Pop_OS (3 self-built, one Asus laptop) using this same build of Firefox.

Other/Rant: I suspect this is a Firefox/Windows 11 problem. Most likely this is not something I can fix myself, but it's incredibly frustrating since I'm buried deep in the Mozilla ecosystem and use it for work. I'd prefer not to have to swap between browsers just so I can watch videos; too many windows open on this tiny work laptop isn't fun to juggle. Basic video playback is the #1 thing I use my web browser for at both work and home so it'd be nice if this irritating, months-long, unacceptable issue were resolved. A modern browser that has video playback issues? What good is it then? What's most irritating is that it seems I'm the one of a very small number of users with this issue, since I see very little posted about it online.

I've been a Firefox user primarily for almost half a decade now - moved over from Chrome for privacy issues. Never had a problem until 4/22 of this year and considering it's still an issue 3 months later... it has me re-evaluating the reliability and my commitment to an otherwise amazing browser.

Asked by Exare 2 months ago

Last reply by jscher2000 - Support Volunteer 15 hours ago

When printing a document from a website, font is zoomed in--too large and makes text run off the page

When printing a document from a website, font is zoomed in--too large and makes text run off the page. This does not occur with Word documents or in Microsoft Edge brow… (read more)

When printing a document from a website, font is zoomed in--too large and makes text run off the page. This does not occur with Word documents or in Microsoft Edge browser. It just started a couple of days ago. Not sure if related to some update? Running Windows 8. My browser zoom is set to 100% but when I print the font is huge. I tried reducing my browser zoom but then the websites were too small.

Asked by bj124 16 hours ago

how to share multi-account-container config with others?

I have 4 firefox multi-account-containers (MAC) each dedicated to a purpose. Some containers are configured with proxy settings. This works like a charm. I want to share … (read more)

I have 4 firefox multi-account-containers (MAC) each dedicated to a purpose. Some containers are configured with proxy settings. This works like a charm.

I want to share this container config (except passwords) with others. The MAC extension doesn't show export and import options. How do I share my MAC config?

Thanks in advance for the response.

Asked by kishoreinstant 1 day ago

  • Solved

Recover Firefox Notes

Greetings. I have recently refreshed Firefox Nightly, and I'm wondering if the notes I took previously with the Firefox Notes addon can be retrieved anywhere on my comput… (read more)

Greetings. I have recently refreshed Firefox Nightly, and I'm wondering if the notes I took previously with the Firefox Notes addon can be retrieved anywhere on my computer. I still have the Old Firefox Data folder generated by the refresh, if that's any help.

Thank you kindly for your time.

Asked by Andrea 1 day ago

Answered by jscher2000 - Support Volunteer 1 day ago