Showing questions tagged:

I need assistance after updating to Firefox ESR

When I open my Gmail I see the following message: “This browser version is no longer supported. Please upgrade to a supported browser.” So I Downloaded Firefox ESR as su… (read more)

When I open my Gmail I see the following message: “This browser version is no longer supported. Please upgrade to a supported browser.”

So I Downloaded Firefox ESR as suggested by Google and then I moved the Firefox app into my applications folder, but then got the message that "a newer version already exists, do I want to replace it with the older one I’m moving? Or keep both", so I kept both.

However when I go to my application folder I only see one Firefox icon and when I opened my Gmail again I still see that message “This browser version is no longer supported. Please upgrade to a supported browser.”

I also see that Google is saying that Firefox doesn’t support “offline access to Gmail” what does this mean?

Solved 3 78

I cannot log into my Government of Canada Tax file

I am filing my taxes through Intuit. Something I have done for years with NO problem. I realize my system is old and something about the security certificate somewhere … (read more)

I am filing my taxes through Intuit. Something I have done for years with NO problem. I realize my system is old and something about the security certificate somewhere is not correct and cannot be changed. I am NOT a technician and all this security stuff is way above me. Normally a box pops up saying Advanced settings and another box that allows me to Trust the site and I am logged in. Now I want Intuit to download my CRA information and it cannot because of this certificate thing and there is no bypass. So now you want me to contact the web owner, whoever that is, the Government of Canada??? Good luck. and have a technical discussion that requires at least three degrees from MIT, which I do not have, to solve the issue???? This is bloody nuts and now I cannot file my taxes. I am about to go totally insane. This is way beyond the average individual's skill set.

Does anyone know how I can get around this??

Open 28

My TV login for Newsmax+ suddenly stopped working & won't let me in even when my login values are correct

When I go to Firefox to check the certificates from Newsmax+, nothing is listed. I tried to log onto the Newsmax+ TV channel, it says that my login values are not valid. … (read more)

When I go to Firefox to check the certificates from Newsmax+, nothing is listed. I tried to log onto the Newsmax+ TV channel, it says that my login values are not valid. Even though I can log onto the website on my computer, and my payments are up to date, I can't get the TV to accept my credentials.

The attached image is what I see.

What do I do now?

Open 29

How download upgraded Firefox browser?

I am unable to access my own Chase online account because of lack of updated browser. Have tried many times to download Firefox. Why is this so difficult? Laurence S. L… (read more)

I am unable to access my own Chase online account because of lack of updated browser. Have tried many times to download Firefox. Why is this so difficult? Laurence S. Lockridge, Professor Emeritus, NYU

Open 2 59

An error occurred during a connection?

Unable to access three sites (so far): MacOS9Lives.com, 68kmla.com and wycokck.com. I keep getting this response: "An error occurred during a connection...". Or in the ca… (read more)

Unable to access three sites (so far): MacOS9Lives.com, 68kmla.com and wycokck.com. I keep getting this response: "An error occurred during a connection...". Or in the case of the local city government's website (wycokck.org). I get a message that I am not authorized to access it. All other bookmarks tested here seem to function properly.

Google Fiber customer (GFiber) using the Nest Wifi Pro mesh system which reports a "Great" connection via all (3) access points.

Open 38

docs.google.com - This browser version is no longer supported. Please upgrade to a supported browser.

Google message "Tato verze prohlížeče už není podporována. Upgradujte na podporovaný prohlížeč." in english: This browser version is no longer supported. Please upgrade … (read more)

Google message "Tato verze prohlížeče už není podporována. Upgradujte na podporovaný prohlížeč." in english: This browser version is no longer supported. Please upgrade to a supported browser. I have latest one version of Mozilla. 115.33.0esr (64bit) on High Sierra 10.13.6. Why I obtaining this message from Google Drive - DOCS ? I think at this browser missing lots of things, some web pages do not show correctly and is impossible to report it, notwithstand Mozilla have button to reporting. Anny idea? And yes, i have to stand on High Sierra still.

Open 2 71

gmail no longer supported by google even though I enter/leave using firefox?

When I went into my email this AM, a line above it stated that my browser no longer is supported. I have a desk-top MAC OS operating system and I have used Firefox to get… (read more)

When I went into my email this AM, a line above it stated that my browser no longer is supported. I have a desk-top MAC OS operating system and I have used Firefox to get into my email for a very long time. What gives? Thank you.

Open 2 79

undo last update

the last update disabled my group speed dial that had hundreds of saved research bookmarks. How do I go back to the previous version and restore my group speed dial book… (read more)

the last update disabled my group speed dial that had hundreds of saved research bookmarks. How do I go back to the previous version and restore my group speed dial bookmarks? The update should have warned that this extension would be disabled. This is a disaster!

Open 1 136

I need to restore my browsing history, please

Context: So, I needed to get into Pear Assessment for school (I use my personal computer for school too) And I couldn't get into my Practice Test, so my mom suggested tha… (read more)

Context: So, I needed to get into Pear Assessment for school (I use my personal computer for school too) And I couldn't get into my Practice Test, so my mom suggested that I delete my history in an attempt to get in. So then I deleted it also thinking it might have a chance at working. But it didn't, and now I deleted my personal history for nothing. Please help me. Thank you.

(It is my first time using this website. I am a child, so I'm not sure how to answer everything in means of details. Also I put this on "browse" because, you know, browsing history. But I do know that my MacBook is a: ["macOS High Sierra Version-10.13.6 MacBook Air-(13-inch, 2017) Processor-1.8 GHz Intel Core i5 Memory-8 GB 1600 MHz DDR3" Hope this info helps you])

Bye, and have a good rest of your day. And don't let anyone tell you otherwise!

Open 2 125

can't load Amtrak Guest Rewards page

I won't show my account information but when I try to access Amtrak's Guest Rewards site it goes into a loop. First it asks for username & password and accepts that w… (read more)

I won't show my account information but when I try to access Amtrak's Guest Rewards site it goes into a loop. First it asks for username & password and accepts that with no problem. Then it asks for the code it sends to my cell phone and accepts that. And then it just keeps reloading various pages until I kill it. This is the error message shown in the log, it's repeated over and over:

NS_ERROR_ILLEGAL_VALUE: Component returned failure code: 0x80070057 (NS_ERROR_ILLEGAL_VALUE) [nsIFaviconService.replaceFaviconDataFromDataURL]

   loadFavicon resource:///modules/PlacesUIUtils.sys.mjs:220
   loadFavicon resource:///modules/PlacesUIUtils.sys.mjs:647
   setIconFromLink resource:///actors/LinkHandlerParent.sys.mjs:139
   receiveMessage resource:///actors/LinkHandlerParent.sys.mjs:60

LinkHandlerParent.sys.mjs:148:17

I'm running under Mac OS 10.13.6 The site loads fine when I use Safari (version 13.1.2)

Thanks

Open 9 113

Firfox 115.32 (ESR)

Is this 115.32 still in effect for my macOS 10.13 ? Or is it xld as it would be in Feb 2026? Did or does Firefox 115.32 afford my apple macOS 10.13 enough security until … (read more)

Is this 115.32 still in effect for my macOS 10.13 ? Or is it xld as it would be in Feb 2026?

Did or does Firefox 115.32 afford my apple macOS 10.13 enough security until I purchase a new computed.. How much more time do I have.

Solved 4 249

Several websites are not loading, like YouTube and X.com

Several websites are not loading their content since yesterday. YouTube has a message "Try searching to get started" and even when I open a video, it won't play. X.com is… (read more)

Several websites are not loading their content since yesterday. YouTube has a message "Try searching to get started" and even when I open a video, it won't play. X.com is not loading content in the pages. So far it's those two.

Open 9 192

accessing streaming

Hi, ITVX is advising me yo update my browser but when I check Firefox it says it is up to date. As it is no browser, including Safari or Google Chrome seems to work. My c… (read more)

Hi, ITVX is advising me yo update my browser but when I check Firefox it says it is up to date. As it is no browser, including Safari or Google Chrome seems to work. My computer is admittedly old (10.13.6) but should this mean that the browsers no longer work? Thank you in advance

Solved 5 156