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  • Solved

Firefox will not load any website after an update

After every update, Firefox starts to a blank screen and will not start loading the webpage url put in for over twenty minutes to a half hour. During this time other brow… (read more)

After every update, Firefox starts to a blank screen and will not start loading the webpage url put in for over twenty minutes to a half hour. During this time other browsers on my Win 10 PC load immediately so it is not a network issue. It is Firefox. When I see that an update is pending I hesitate to do the update because I know I will lose the use of Firefox until it is ready to respond. It just hangs with "loading X.com" showing at the bottom left of the blank screen. I have been using Firefox for a long time and in the past year or longer it has become very unreliable. There are also instances where without an update it will do this and the only way I can get it to work is to clear the cache and the history through settings. What is going on with Firefox! (And lately there is an update every couple fo days!

Asked by rrambrose 4 months ago

Answered by Denys 3 weeks ago

Problem printing after version update

HI, I updated recently the Firefox installation on my Mac to 139.0.1. I noticed that I can no longer print from certain websites using Firefox. One example is from Alask… (read more)

HI,

I updated recently the Firefox installation on my Mac to 139.0.1. I noticed that I can no longer print from certain websites using Firefox. One example is from Alaskair, where I tried to print a ticket and it was just sitting there trying. I had no problem printing the same with Safari.

Is this a known problem? Any suggestion (other than just give up on Firefox and use Safari) for what to do about this?

Every time I update Firefox, new bugs cause annoying problems. That's why I usually not updating for a long time.

Thanks.

Asked by Sue 3 months ago

Last reply by Sue 3 weeks ago

Move the Sidebar to the left or right

Every search I make to find out how to Move the Sidebar to the left or right talks about opening bookmarks in the sidebar and clicking the arrow next to bookmarks and cho… (read more)

Every search I make to find out how to Move the Sidebar to the left or right talks about opening bookmarks in the sidebar and clicking the arrow next to bookmarks and choose Move the Sidebar to the left or right. Only after the latest update, there is no arrow anywhere! I've clicked every menu I can find and cannot find Move the Sidebar to the left or right anywhere. HELP!

Asked by adgct 2 months ago

beta 142 semantic test day

hello today i was trying to download the "beta 142 semantic test day" its over on Aug 1st. i get message: "the app you're trying to install isn't a microsoft-verified … (read more)

hello

today i was trying to download the "beta 142 semantic test day" its over on Aug 1st. i get message: "the app you're trying to install isn't a microsoft-verified app?" Anyone else get this message? (it said installing from the micro-soft store protects?)

Thanks for reading.

Asked by blessingsfh 2 months ago

forget password

Bonjour, I forget my Mozilla account password. I follow the process ( forgot password selected) I receive an email from Mozilla on this mailbox: [email address] ; … (read more)

Bonjour,

I forget my Mozilla account password. I follow the process ( forgot password selected) I receive an email from Mozilla on this mailbox: [email address] ; here the part with code If this was you, here is your confirmation code to proceed: 18884199 I don't receive a second mail or any information to proceed with this code. It don't work in the login password window.

Thank you for help!

Asked by Pierre Ribo 2 months ago

Last reply by Paul 2 months ago

Unable to connect to local PC - localhost and 127.0.0.1 both fail

Have an app with a web interface that I used for years, but not with several of the latest versions of FF. Chrome, Edge, and DuckDuckGo all show the page as expected and … (read more)

Have an app with a web interface that I used for years, but not with several of the latest versions of FF. Chrome, Edge, and DuckDuckGo all show the page as expected and the page functions properly.

URL: http://127.0.0.1:8384/ Error looks like this:


Unable to connect

Firefox can’t establish a connection to the server at 127.0.0.1:[port number].

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer’s network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the web.

Have tried a large number of things including:

Ping works for ip and hostname, v4 and v6 Confirmed address is accessible through other browsers Disabled extensions Added exceptions in Settings for HTTPS-only mode Various settings in about:config, careful to return them to previous states when they didn't fix the problem Tried Safe Mode (aka Troubleshoot Mode) Refreshed Firefox (as prompted before uninstalling)

My last step is to reinstall, but thought I'd ask here first. Has anyone seen this before?

Asked by kcary 4 months ago

Last reply by Mohammad Aslam 2 months ago

Firefox cannot find location, even with Location enabled

I cannot for the life of me figure this out. Whenever I load a website that needs location (for example, Google Maps or my province's lottery) and enable location permiss… (read more)

I cannot for the life of me figure this out. Whenever I load a website that needs location (for example, Google Maps or my province's lottery) and enable location permissions, the websites come back saying they cannot find my location.

I have refreshed Firefox, disabled all Enhanced Tracking Protection, disabled all extensions, and have even ran Firefox in Troubleshoot mode - all to no avail. Is there any way this can be fixed? These websites all work on Chrome and Edge and work on my Firefox for iPhone.

On Windows 10 22H2.

Asked by Falom 4 months ago

Last reply by Falom 3 months ago

Problem Loading Page

I cannot get past the secure connection failed! I have cleared cookies, cache, etc. I have turned off the firewall, and restarted my computer more times that I can coun… (read more)

I cannot get past the secure connection failed! I have cleared cookies, cache, etc. I have turned off the firewall, and restarted my computer more times that I can count....

Asked by snowgoddess17 4 months ago

Last reply by Denys 3 months ago

Firefox keeps randomly moving focused tabs to the end

When I go to view an already open tab it will sometimes randomly move it to the very end of my tabs all the way to the right. I don't want it to move tabs without my inte… (read more)

When I go to view an already open tab it will sometimes randomly move it to the very end of my tabs all the way to the right. I don't want it to move tabs without my intervention. Clicking on a tab should keep it in place.

This has been an issue for about 2 months now. I'm not sure what's causing it or even if it's entirely a Firefox issue as I have noticed something similar happen in another program with tabs that I use often. It still seems like a Firefox issue in that moving a tab all the way to the end is a very specific task that can't normally be done accidentally.

Is there a way to prevent this from happening or has anyone figured it out?

This person has the same issue: https://connect.mozilla.org/t5/discussions/stop-reordering-my-tabs/td-p/93219

Asked by Engage 4 months ago

Last reply by Denys 3 months ago

Where diв containers go?

Hi! Previously, all the sites saved in a single container could be accessed via the dropdown arrow to the left of the 'close,' 'minimize,' and 'maximize' buttons. Now, i… (read more)

Hi!

Previously, all the sites saved in a single container could be accessed via the dropdown arrow to the left of the 'close,' 'minimize,' and 'maximize' buttons. Now, it only shows current tabs, tabs from other devices, close duplicate tabs, and add a tab to one of the containers. But how to open those containers is unclear.

PS I have the latest update 139.0.1

Asked by Leonid Fomichev 4 months ago

Last reply by Denys 3 months ago

Problems accessing Google applications - began yesterday 10-JUn-2025

When I type into Firefox www.gmail.com the message returned is "Looks like there’s a problem with this site https://searx.space/mail/u/0/ sent back an error. Error code:… (read more)

When I type into Firefox www.gmail.com the message returned is "Looks like there’s a problem with this site https://searx.space/mail/u/0/ sent back an error. Error code: 404 Not Found

When I try to access Google Maps the message returned is "Looks like there’s a problem with this site https://searx.space/maps/place/Taman Bay/@45.3126101,36.7266254,12z/data=!3m1!4b1!4m5!3m4!1s0x40ee93c055efa761:0x94911e600ea680f6!8m2!3d45.2873681!4d36.7542667?hl=en sent back an error. Error code: 404 Not Found

When I try to access Google Translate the screen returned shows a listing of 74 online SearXNG instances.

What is going on? Why is Firefox pointing to SearXNG sites rather than Google? Grateful for advice of a fix. [I have eset Internet Security installed.] Unable to attach a screen shot at the moment - nothing will save just now as I have an eset scan running.

Asked by nigel_moore 4 months ago

Last reply by Denys 4 months ago

Firefox hangs or crashes "Gah your tab crashed"

Firefox keeps crashing and Hanging and I get the error message "gah your tab etc" I have followed the advice for fixing the problem but it keeps coming back Its really a… (read more)

Firefox keeps crashing and Hanging and I get the error message "gah your tab etc" I have followed the advice for fixing the problem but it keeps coming back Its really annoying when you are trying to do something I'm no computer whiz and I have looked at the crash reports, its just gobble gook to me, I need help to fix the problem.

Asked by Anthony Gloster-Guest 4 months ago

Last reply by Paul 4 months ago

  • Solved

Must disable ad block to use youtube with adds. How to do this? thanks

I have been watching YouTube for years, issue free. This week I was blocked, as my computer may be blocking ads and thus violating You Tubes policy. How can I find and… (read more)

I have been watching YouTube for years, issue free. This week I was blocked, as my computer may be blocking ads and thus violating You Tubes policy. How can I find and disable ad block programs/ extensions, thus allowing me to get back on You tube. I can recognize an outright program, but do not knew if extensions are in play that are not obvious to me. THANKS

Asked by Helene Rubinoff 4 months ago

Answered by jscher2000 - Support Volunteer 4 months ago

  • Solved

Firefox crashing immediately after install, won't open

I'm trying to install Firefox on my work computer (ARM64 version), but when I do I'm getting the crash report window at the end of the installation process (multiple time… (read more)

I'm trying to install Firefox on my work computer (ARM64 version), but when I do I'm getting the crash report window at the end of the installation process (multiple times in a row), if I try to open the browser (only once), and during the uninstallation process (also multiple times in a row). I've tried a clean reinstall multiple times, including deleting the folders from program files, %APPDATA%, and all registry entries I could find (HKEY_CURRENT_USER>>SOFTWARE, HKEY_LOCAL_MACHINE>>SOFTWARE, HKEY_LOCAL_MACHINE>>SOFTWARE>>WOW6432Node).

I've contacted IT and they don't seem to think anything pre-installed should be affecting this. I'm unable to get a crash ID as I'm unable to even start the browser - all I get is the Firefox crash reporter, immediately. Is someone able to help me figure out why I can't get this working?

Asked by ckennah 4 months ago

Answered by ckennah 4 months ago