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Blank Bookmark Toolbar

The Bookmark Toolbar is blank. I have the setting to add the toolbar to all windows ("Always Show") and the toolbar is populated with entries. There is space below the … (read more)

The Bookmark Toolbar is blank. I have the setting to add the toolbar to all windows ("Always Show") and the toolbar is populated with entries. There is space below the URL where is toolbar would normally be displayed but it's blank.

Asked by willvl 3 months ago

Last reply by mikes5 1 week ago

Scroll wheel triggering back navigation

Hey everyone, I recently switched to Firefox and have been running into an issue: when I scroll down with my mouse wheel, the browser sometimes jumps back a page as if I … (read more)

Hey everyone, I recently switched to Firefox and have been running into an issue: when I scroll down with my mouse wheel, the browser sometimes jumps back a page as if I had pressed the side mouse button.

I’ve tested my mouse in other apps and browsers, and the issue doesn’t appear anywhere else, it only happens in Firefox, which is confusing. I’ve tried looking it up but haven’t found a solution.

Has anyone else experienced this or know what might be causing it?

Mouse is Logitech G502X Lightspeed

Asked by Time_Society 1 week ago

Following The last update I no longer have access to the bottom of any of my firefox main windows.

Hi, Following the last update (3 or 4 days ago?) I no longer have access to the bottom of any of my Firefox main windows. No horizontal slide button to move the conte… (read more)

Hi, Following the last update (3 or 4 days ago?) I no longer have access to the bottom of any of my Firefox main windows. No horizontal slide button to move the content in the window right or left, (just nothing at the bottom). I use my vertical scroll button to scroll all the way down. it stops, and there are no controls visible. I've refreshed my Firefox, rebooted and or restarted the computer and Firefox dozens of times changing settings - Tried hiding my task bar. Nothing changes after the last 3 days. ALL "emphasis ALL" other programs on this HP are working normally. HELP! Craig [edited email from public support forum]

Asked by Craig Karnitz 1 week ago

  • Locked

what the hell is this [expletive]

as title says, what the [expletive] hell is this [expletive], why the [expletive] is it enabled by default and how the [expletive] hell do I get rid of this [expletive] … (read more)

as title says, what the [expletive] hell is this [expletive], why the [expletive] is it enabled by default and how the [expletive] hell do I get rid of this [expletive] [expletive]

Asked by killer93551277 3 weeks ago

Last reply by Paul 3 weeks ago

browser controls

I can browse and go to websites, but the "back" button is inoperative and the "refresh" buttton is inoperative on my latest Firefox install ... as is the "menu" tab at th… (read more)

I can browse and go to websites, but the "back" button is inoperative and the "refresh" buttton is inoperative on my latest Firefox install ... as is the "menu" tab at the top right of the page and everything else at the top (except for the "downloads" tab ... that works, everything else at the top is inoperative

in addition: I get my "home page" set with the links I want (and none that I don't want) and sometimes when I go to a website that I rarely visit, it tosses a "new favorite link" into what I already have customized

also, the "finish setup" tab just below that on the right side is still "active" even though I've finished setup, etc

seem to some or several glitches in this version

thanks for any help

Wolf

[edited email from public]

Asked by upamtn 3 weeks ago

Last reply by jscher2000 - Support Volunteer 3 weeks ago

  • Solved

History wiped on exit with options not working as per requirements.

Ok so I usually choose these option to remember history and from time to time delete Browsing & download history and Temporary cached files and pages. https://asset… (read more)

Ok so I usually choose these option to remember history and from time to time delete Browsing & download history and Temporary cached files and pages.

https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2025-06-28-08-45-55-a5277f.png

Note: I have "Open previous window and tabs" ticked in general settings which also has a restore previous session option in the history menu. This brings back previous session with tabs etc as is when I close FF. https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2025-06-28-08-45-51-cf2daf.png

I thought I could automate this on exit but don't think its working right. So I change the option to "use custom settings for history" and tick all three options:

Remember browsing and download history Remember search and form history Clear history when Firefox closes For "Clear history when Firefox closes" I ticked Browsing & download history and Temporary cached files and pages. https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2025-06-28-08-45-43-b10213.png

The issue is the restore session option is missing and FF opens with all previous tabs gone. I am frankly not even sure what else is missing such as cookies, site data etc. Is this meant to work like so?

Asked by Mrsash 3 months ago

Answered by jscher2000 - Support Volunteer 2 months ago

Cannot STAY connected to Firefox

This concerns both Privacy/Sec. as well Performance/Connect. : Problem #1: I CANNOT Stay connected to Firefox!! I am running an (refurbished) Older laptop (Win11home… (read more)

This concerns both Privacy/Sec. as well Performance/Connect. : Problem #1: I CANNOT Stay connected to Firefox!! I am running an (refurbished) Older laptop (Win11home). I have ended up having to reset my "Default Browser" each time I change a site?? No matter what I have tried (un- and re-install the software, etc.) I set as default - which currently performs for exactly one click.

Firefox/Mozilla/TB do not even SHOW on the list when trying to set as Default.

The ONLY non-MS product that IS listed is "DuckDuckGo for Firefox". I used to feel comfortable with them, but no longer feel "safe" using them as a relay to you. This is because seemingly no matter what I do, I am still getting 100's of un-asked for emails AND 100's more of phone calls/texts EVERY SINGLE DAY. Yikes!

I take great efforts to fill out every site to exercise my California rights on every site I click on... "no soap". Even that process has become so complicated, that if a "one click" opt-out isn't available - sending emails, etc. that if there isn't a preference option I don't use that site ever again for any reason.

Related Problem #2: I love LOVE your relay for emails/and phone calls... That's NO LONGER available either - WHAT???!!! Worse still, when I follow instructions HERE... go to Settings/Privacy - there isn't even a "Passwords" setting option. The whole catagory is just Gone.

I admit, I am a Senior and not that skilled at computers... but I spend HOURS researching and trying to learn. Since AI was Officially activated... these problems didn't exist.

I am SOoooo tempted to throw the darn thing in the trash... however the State of CA says I MUST have an email to even get a REAL ID. As I interpret the Law... I MUST maintain an email/phone. I live Very Rural can't even get a landline. I don't have a passport and now cannot Fly in my own Country (never intending to even leave the US until I was much more "retired" than I am now, lol) but now I can't even "opt-out" on my birth-state's website either.

Problem #3: Not as severe... but similar problems also exist on my two iOs platforms as well (iPhone/iPad)

I searched this site pretty thoroughly... only ONE person reported a similar problem (Problem #1) and so far there wasn't response after 5 days. Hopefully this post draws the attention of Admin, as I have spoken to other Seniors near me who are experiencing the same types of issues... but appear far more reticent to report.

HELP??!!!

Asked by JayeByrd 1 month ago

Scrolling on MacBook Air

On Macbook Air with OS 15.4.1 and FF 141.0.2 When scrolling down a webpage, the Mac menu box often pops up near the cursor when scrolling with two fingers. It goes awa… (read more)

On Macbook Air with OS 15.4.1 and FF 141.0.2

When scrolling down a webpage, the Mac menu box often pops up near the cursor when scrolling with two fingers.

It goes away when I tap it again with two fingers.

This is a recent annoying issue. Have I set something wrong? Is there a fix?

Asked by RwD 1 month ago

Secure Connection Failed

Dear Sirs, I have problem with my firewall ATP200 so I was configuring this item and I've clicked on the web certificate section and now i can't to login into our ATP2… (read more)

Dear Sirs, I have problem with my firewall ATP200 so I was configuring this item and I've clicked on the web certificate section and now i can't to login into our ATP200 and have such a messages from various browsers as FIREFOX and CHROME. I was doing everything already what was written on online Firefox help but all it doesn't work. I'll appreciate for your help! Adam

Asked by braincomp 1 month ago