Firefox Community Forum

My firefox windows shows problem in sign in and when I try to sign in then it says your account is locked due to security reason, I don't know why is that. My firefox ID is jamespaulsarkar@gmail.com

I don't know how to safely do this but I have been hacked and can not use any of the accounts you have saved. I have a new Chase card and would like to Update my payment to continue getting Netflix. Perhaps you could send a phone number I could call to do this. Gail M Kader

Hello all!

According to the article [Firefox Profiles] there is supposed to be a way to manage profiles through the account icon. I do not have that option on my build 140 with windows 11.

I created profiles using the about:profiles command; however, they seem to want to be separate accounts, not profiles.

I want help to achieve the functionality as described in the article so I can stop using Edge because I need to keep my work/personal/school accounts separate.

Thanks!

bold text I don't know what subject: Missing Profile?

Firefox says profile is missing. I found default profile under C:\Users\19pro\AppData\Roaming\Mozilla\Firefox\Profiles. How do I restore it to Firefox?

Thank you, Patricia Schmieg

I received an email at an email account I don't use for my Mozilla Firefox, thus why seems suspicious and strange to me. So I researched it here and saw the answer to another persons same question. I did go and check, I am logged in. Firefox is my primary and I use it constantly. Also on my phone and tablet, same account. As I write this, I have about 15 tabs open and active. The email associated to my account is not the same as the one I got this email at. The email I got it in, I use for solicitation, signing up for things and things I don't trust. This is what the email stated (same info as what was posted by the other person that got this same post) I copied and paste vs. Screen shot... so the Mozilla logo didn't show up. MIND YOU, I HAVE NEVER GONE 2 YEARS WITH NOT BEEN ACTIVE ON FIREFOX. AND I ONLY HAVE ONE ACCOUNT. PLEASE ADVISE --- The email they sent it to is [email removed]@gmail.com

Mozilla logo Your Mozilla account and data will be deleted in 7 days Your Mozilla account is used to access free privacy and browsing products like Firefox sync, Mozilla Monitor, Firefox Relay, and MDN. Your account and your personal data will be permanently deleted on Sunday, Jun 29, 2025 because you haven’t been active. Sign in to keep your account If your account is deleted, you’ll still receive emails from Mozilla Corporation and Mozilla Foundation, unless you ask to unsubscribe.

If you have any questions or need assistance, feel free to contact our support team. This is an automated email. You are receiving it because you have a Mozilla account and it has been 2 years since your last sign-in. Mozilla. 149 New Montgomery St, 4th Floor, San Francisco, CA 94105 Mozilla Accounts Privacy Notice Mozilla Accounts Terms of Service

Hi, After submitting my first question, I got a prompt that the confirmation e-mail is sent to my primary e-mail. The problem is that I cannot open my primary e-mail because of outdated security protocol of the server. I can contact the server owner, but it might take awhile and it doesn't mean that I could open my primary e-mail after that. Also, if a confirmation e-mail looks like "Approve sign-in to Mozilla" one, containing the authorization code, the problem is that I don't see where to enter the code and I don't see instructions. Thanks.

After last upgrade, I restored an earlier profile to RESTORE my bookmarks and passwords.

I set my old profile as DEFAULT.

YET NOW, I have the highly annoying problem that when I open a link from my email, it opens in the profile-release new version.... I then again do not have access to passwords and bookmarks.

Mozilla Firefox should address these issues, rather than have MILLIONS of people individually trying to fix the problems that the latest release caused.

I'm afraid to close my browser windows or even restart PC like I often do; I'm afraid I'll have to waste another 6 hours (like yesterday) trying to restore the profile, bookmarks and passwords.

I received an email saying that I had to sign in in order to keep my account. I did not click on the link provided since I thought it might be a scam. Was this a valid email? If so, is signing in now meet the requirement to keep my account?