Firefox Community Forum

When opening our browser this morning all of our bookmarks appear to be locked behind some kind of security, it is incredibly frustrating. We have an account recovery key, that we got when we tried to open some bookmarks, but we have no idea how to use it, we are already signed in.

We can access the bookmarks on our phone, so the disconnect is in the browser somewhere. Is there anything we can do to recover access? Do we need to use the recovery key? If so, how?

Every time I open Firefox I get the prompt for my master password even though I'm not on a website. How do I get this to stop? It has begun to ask me twice and only does it once if I disable sync. How do I get it to stop unless I'm actually trying to sign in to something?

A popup box appears on screen when I try to turn on Firefox browser. I have never had to use a password before this box appeared. Funny thing is that when I click cancel the box disappears and Firefox comes to life. After searching I have found no way to remove this box and it is unnecessary. Would appreciate directions as how to remove this box.

I get the most generic error when trying to set up a backup password. This happens for any kind of password I try to input, including the same one used in my Mozilla account. This happens whether the password is simple or complex, regardless of length or characters.

Hello,

I desperately need your help. My brother died last weekend. And I need to access his Firefox. Is there any way to reset or remove the primary password? I really hope some can help me out.

I recently added a primary password to FF. I wrote it down, but FF says I'm using the wrong one already. I can't turn it off and I can't change the password. I'm in a loop. How do I get out?

How can improve my firefox’s password list's security, because for example if someone gains unauthorised access to my device PC or phone they will be able to see all the passwords, how can I add an extra lay of security? Thanks

After liking what I heard about using a master password, esp. when using a dated OS like W7, I created a MP. I then stepped over to my W10 machine and did the same. A few days later I tired of the MP popup, and decided to remove passwords for financial sites, etc., and just leave the saved passwords in my browser. A week later I went to my W10 machine and the MP query popped up. I couldn't, and can't remember, the last 3 characters of my MP.

Is it possible to reset the MP without the MP? I don't care about losing the stored passwords that are on the W10 machine. I'll deal with them individually. Help? Thanks.

Forgot Primary Password Or Never Had One in the First Place! I Don't Know Or Remember Regardless I Can't Log in! Can You Fix This For Me Please ? I Can't Fix It at my End At all! I Try Only To Fail!

I thought I'd try enabling the Primary Password feature to make my stored passwords more secure, and it works on my desktop, the problem is it doesn't seem to work at all on Firefox for Android and all my stored passwords are still freely available on my phone without entering the Primary Password. That makes it a pretty pointless feature unless you only use Firefox on a desktop. Also my phone is more likely to get stolen and leak all my stored passwords than my desktop.

Suddenly to use Passwords list on Firefox Windows is demanding I sign into Windows, where previously I used the special "master" password I use only on Firefox. I want to disable this intrusion.

Hi folks, my primary password suddenly stopped working when trying to look at saved passwords today. I've changed it to a new one, needing to type in the old password to do so. That worked, which verifies I had the correct password to begin with.

I then updated the browser to the latest version. When I type in the new password on startup of Firefox it works fine to reopen all the old tabs.

However when I go to look at any of the saved website passwords, the problem reoccurs again. I type in the new password but the box shakes, refusing it.

How can it be that the primary password lets me in fine when starting up Firefox, yet I get the shaking login box when I try to look at any saved website passwords? Surely if the primary password works for one it should work for the other?

Thank you, Shane

I am not concerned with anyone in my household gaining access to my passwords. If I somehow give a scammer remote access to my computer, does creating a primary password prevent that person from seeing any user names or passwords that I may have accidentally stored on my computer? I am concerned with third party scammers, not anyone physically gaining access to my laptop.