• Solved

how can I tell firefox that my computer has been upgraded to windows 11.

When I tried to install intuit turbotax it could not install because it kept saying that I have windows 8 or 10 and would not install. When I try to go to Costco it tell… (read more)

When I tried to install intuit turbotax it could not install because it kept saying that I have windows 8 or 10 and would not install. When I try to go to Costco it tell me :You don't have permission to access "http://signin.costco.com/e0714dd4-784d-46d6-a278-3e29553483eb/B2C_1A_SSO_WCS_signup_signin_201/oauth2/v2.0/authorize?" on this server.

Reference #18.46182117.1772307163.29b43f85

https://errors.edgesuite.net/18.46182117.1772307163.29b43f85

I had to use Microsoft Edge and all works. I want to keep firefox. PLEASE HELP I did upgrade in the fall to switch to Windows 11. I verified with the system to be sure and all is there.

Edition Windows 11 Home Version 23H2 Installed on ‎10/‎04/‎25 OS build 22631.6199 Experience Windows Feature Experience Pack 1000.22700.1108.0

Device name NORMS-LAPTOP3 Processor 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz Installed RAM 8.00 GB (7.65 GB usable) Device ID 49EC7F46-8573-48B5-AE54-BDC4E946868D Product ID 00325-96764-51399-AAOEM System type 64-bit operating system, x64-based processor Pen and touch No pen or touch input is available for this display

Thanks Norman

Asked by Lolabes 6 hours ago

Answered by James 5 hours ago

  • Solved

Cannot view Strava routes on route page after this week's update.

Earlier this week, I was able to view routes in the Routes section of Strava without any issues. Since the recent browser update, that feature is no longer working for me… (read more)

Earlier this week, I was able to view routes in the Routes section of Strava without any issues. Since the recent browser update, that feature is no longer working for me.

Strava is one of the websites I use most frequently, and being able to access routes is important to my daily use. I’ve confirmed that the feature still works in Safari, but I would strongly prefer to continue using my current browser.

I also went through Strava’s help chatbot, and they indicated the issue is likely browser-related. Since this was functioning earlier in the week and has since stopped, I wanted to report the problem and see if there’s a fix or workaround available.

Thank you for your help.

Asked by Molly G 4 hours ago

Answered by Molly G 4 hours ago

  • Solved

transfer history, bookmarks and passwords using Windows Explorer

I am helping a friend who has a problem when opening any browser software on an old laptop so I cannot operate the syncing option. The old laptop uses Windows 10. I want … (read more)

I am helping a friend who has a problem when opening any browser software on an old laptop so I cannot operate the syncing option. The old laptop uses Windows 10.

I want to transfer (to new laptop running Windows 11) the history, bookmarks and passswords by copying from users/hername/AppData/ but do not know which files need to be copied

Asked by beanpoleuk 16 hours ago

Answered by TechHorse 10 hours ago

  • Locked

why cant i addon grok to the sidebar

bold text simple question - i want to add Grok to the AI sidebar options... why doesnt the Grok addon work any longer Im using the latest firefox as my default browser … (read more)

bold text simple question - i want to add Grok to the AI sidebar options... why doesnt the Grok addon work any longer Im using the latest firefox as my default browser

Asked by phoenixx2012 5 months ago

Last reply by AliceWyman 13 hours ago

  • Locked

(Removing question -- I have resolved it)

(Sorry if I wasted anyone's time. The issue turned out to be my large external monitor for one of my computers. When I was not using it, the smaller laptop screen did n… (read more)

(Sorry if I wasted anyone's time. The issue turned out to be my large external monitor for one of my computers. When I was not using it, the smaller laptop screen did not allow all Firefox setting pop-up windows to display fully, so I could not see what I was used to seeing. When I connected it again to my large external monitor, everything was fine. That is why the other computer had no issues.

(So it had nothing to do with Firefox at all, and I am sorry if anyone read my question! Thanks.)

Asked by gregdyer23 1 day ago

Last reply by AliceWyman 14 hours ago

  • Solved

why is firefox suddenly forcing the use of the address bar for searching.

Suddenly I cannot search from the search bar. It defaults to the address bar. why "fix" something that was not broken. Being forced to use the address bar is frustrati… (read more)

Suddenly I cannot search from the search bar. It defaults to the address bar. why "fix" something that was not broken. Being forced to use the address bar is frustrating. If you go directly to the address bar, it tells you it cannot find that site.

Asked by computerlady29048 2 weeks ago

Answered by Denys 2 weeks ago

  • Solved

Unable to Access Email WIth Firefox Browser

Hello. I am having issues accessing my email account using the Firefox browser. I use Mail.com. When I go to Mail.com and try to login, I get a page with an error message… (read more)

Hello. I am having issues accessing my email account using the Firefox browser. I use Mail.com. When I go to Mail.com and try to login, I get a page with an error message, code, and request ID. The status code is 429. The message says too many requests and the request ID is aff3b7138f66aa8ba82f43c2af68621e. Does anyone know how to resolve this??? I will also reach out to Mail.com to see if they can help. Thanks!

~Chardonnay

Asked by LadyC 1 day ago

Answered by LadyC 18 hours ago

  • Locked

my accounts have been hacked

I need help recovering my phones my settings my photos on my accounts and passwords have been changed on two devices by a person that was not supposed to be using any of … (read more)

I need help recovering my phones my settings my photos on my accounts and passwords have been changed on two devices by a person that was not supposed to be using any of my accounts including my Mozilla

Asked by D 1 day ago

Last reply by Denys 18 hours ago

  • Solved

What access does AI chatbot have to browsing when not active?

When the AI chatbot is enabled in the sidebar but "collapsed" -- the tool not engaged -- is any data sent to the chatbot provider? Can the chatbot be collecting data whil… (read more)

When the AI chatbot is enabled in the sidebar but "collapsed" -- the tool not engaged -- is any data sent to the chatbot provider? Can the chatbot be collecting data while not engaging with the user? Or is context sent only with prompts and limited to the tab that is open?

What sort of sandboxing is enforced by Firefox?

Asked by gcc4 1 day ago

Answered by Denys 18 hours ago

  • Locked

Do any of the AI chatbots identify the sources where they found the info?

The small - apparently AI - summary provided at the top of a Firefox search always lists the identity of the sources where the info is found. Do any of the AI chatbots id… (read more)

The small - apparently AI - summary provided at the top of a Firefox search always lists the identity of the sources where the info is found. Do any of the AI chatbots identify the sources where they found the info?

Asked by alexander4612 1 day ago

Last reply by Denys 18 hours ago

  • Locked

I used my recovery key to reset my password after my firefox account disappeared and lost my data what do I do now?

When I tried to log in to my account earlier today, I found that it was gone. I used my recovery key to create a new password and now lost all data, passwords etc. What… (read more)

When I tried to log in to my account earlier today, I found that it was gone. I used my recovery key to create a new password and now lost all data, passwords etc. What do I do now? Why did this happen? I am not very computer literate but have tried all of the suggestions in your help forum and nothing works. Nothing has changed on my computer since my last login yesterday. Firefox is my home page and browser.

Asked by james wettlaufer 1 day ago

Last reply by Denys 18 hours ago

  • Solved

Firefox not acting as expected

I am running Firefox 148.0 and Thunderbird 148.0. I am in the process of moving everything to a new (to me) computer that will run Windows 11. When I start Firefox from t… (read more)

I am running Firefox 148.0 and Thunderbird 148.0. I am in the process of moving everything to a new (to me) computer that will run Windows 11. When I start Firefox from the start menu or the taskbar everything runs as expected. I have the Adblock Plus extension plus several others running. If I click on a Hyperlink in a email in Thunderbird instead of opening in a new tab into the currently open copy of Firefox as it did on my old computer running Windows 10 it opens in a new window with no extensions. I am assuming that I have something set incorrectly. Any help as to where I should look to fix this issue would be greatly appreciated.

Asked by Rob 4 days ago

Answered by Rob 1 day ago

  • Solved

search not working properly

Today my goggle searches, are being sent to the address bar, and have the google tag in front of them, I cannot use any of the other search engines that drop down from th… (read more)

Today my goggle searches, are being sent to the address bar, and have the google tag in front of them, I cannot use any of the other search engines that drop down from the upper search bar, so just google, and that is really hijacking my search.

Asked by sparrow08 3 days ago

Answered by Denys 1 day ago

  • Solved

Question and suggestions about split-screen

(RU)Вопрос и предложения Здрасьте дорогие разработчики у вас есть функция, split-screen. Это круто! сделайте, пожалуйста, чтобы это могло включаться через контекстное мен… (read more)

(RU)Вопрос и предложения

Здрасьте дорогие разработчики

у вас есть функция, split-screen. Это круто! сделайте, пожалуйста, чтобы это могло включаться через контекстное меню(правая кнопка мышки), чтобы я навел мышку на ссылку и в контекстной меню выбрал этот пункт. чтобы я не через вкладки это делал, а через контекстное меню.

(EN) Questions and suggestions

Hello, dear developers.

You have a split-screen feature. That's awesome! Please make it accessible through the context menu (right-click), so I can hover over a link and select it from the context menu. So I can do it through the context menu instead of through tabs.

Asked by Женя 2 days ago

Answered by Denys 1 day ago

  • Solved

Why is the paste not working in google sheets?

I was pasting in data from the internet into my spreadsheet and google sheets (or Firefox) is pasting in said data three times and it is driving me insane. I paste the ra… (read more)

I was pasting in data from the internet into my spreadsheet and google sheets (or Firefox) is pasting in said data three times and it is driving me insane. I paste the raw values in a formatted cell, and rapidly it pastes correctly, but then pastes the original data/cell at least once if not twice. Like, say there's a green cell and I paste the values in it, and it works, but it then pastes the data OVER the cell removing the formatting. The worst part? It works correctly on chrome!

Asked by lulujuiceb 2 days ago

Answered by jrmuizel 1 day ago