restore bookmarks

After restating my desktop Mac, all my stored bookmarks (100's) have disappeared. Following the instructions on the Mozilla Help Pages to restore bookmarks, I received t… (read more)

After restating my desktop Mac, all my stored bookmarks (100's) have disappeared. Following the instructions on the Mozilla Help Pages to restore bookmarks, I received the following response: "Unable to process the backup file". So how do I restore my bookmarks? I am also unable to add a new bookmark. What is going on? Also, why is History no longer being logged? Clicking on the History tab, no history is displayed.

Asked by tnkkak 1 month ago

Last reply by cor-el 1 month ago

browser keeps crashing

Hi, HELP!! My browser keeps crashing on sites that I use on a daily. I use office 365 outlook, and teams. Its been getting worse and worse like crashes every 15-20 mins.… (read more)

Hi, HELP!! My browser keeps crashing on sites that I use on a daily. I use office 365 outlook, and teams. Its been getting worse and worse like crashes every 15-20 mins. I've sent the reports but I have not see a patch to fix the issues. Please help otherwise I have to go to another browser.

Here are the links to the sites I work online that keep crashing on the Firefox browser: https://acu.empirepro.com/AcumaticaERP/Frames/Login.aspx?ReturnUrl=%2fAcumaticaERP%2f https://outlook.office365.com/mail/inbox https://teams.microsoft.com/_#/conversations/19:175319c1-ef69-4f40-a21d-173c9a0afbad_8a69628f-f70f-4696-ae5e-430740483a19@unq.gbl.spaces?ctx=chat

Thanks, Oscar G.

Asked by oscar7 1 month ago

Last reply by Hogslice 15 hours ago

Extension button

I totally appreciate Firefox! but the new "extension puzzle button" really isn´t implemented well, I can´t move any extension around, customize or remove anything, very… (read more)

I totally appreciate Firefox!

but the new "extension puzzle button" really isn´t implemented well, I can´t move any extension around, customize or remove anything, very infuriating!

I like to only have a set amount of extension shown in that menu, so I don´t have them cluttering up my toolbar.

The extension icons are also massive in the drop down menu, which I would appreciate if I were on a device with touch, which I am NOT... So I am simply asking for more customization, since this button is a deal breaker for me! I presume this is also the case for a lot of other users.

And please also let us remove this button if we don´t want it. Firefox users really like being able to customize their lovely browser :)

Asked by Izumikek 1 month ago

Last reply by cor-el 2 days ago

Unmovable new Addon Button

Since updating ro Firefox 109 there is a new addon button that cant be moved. I dont care that the button is in the interface, I just need to move it out of the way. A bi… (read more)

Since updating ro Firefox 109 there is a new addon button that cant be moved. I dont care that the button is in the interface, I just need to move it out of the way. A big part of Firefox appeal is being able to customize it, adding buttons that arent movable is just ridiculous.

Asked by impar 2 months ago

Last reply by Paul 2 months ago

I am having a problem when trying to change my primary email address

I followed the document instructions to change my email address by attempting to add a secondary email. When I added the email I wanted to use it said it was "already in… (read more)

I followed the document instructions to change my email address by attempting to add a secondary email. When I added the email I wanted to use it said it was "already in use". The secondary email is the email that I have been using for some time now. And I would like to make it my primary email. How do I resolve this?

Regards, TL

Asked by thomas.lenhart2 2 months ago

Last reply by cor-el 2 months ago

Firefox freezing computer when play videos

I'm running Firefox v108.0.1 (64-bit) on Win 11 Pro v.22H2. Since the latest update, Firefox will stutter, freeze itself, and on several occasions freeze the entire compu… (read more)

I'm running Firefox v108.0.1 (64-bit) on Win 11 Pro v.22H2. Since the latest update, Firefox will stutter, freeze itself, and on several occasions freeze the entire computer when playing videos. I noticed it first when playing videos on Facebook, and then I saw it again today when a video page popped up when shopping on the Target site. I have uninstalled and reinstalled the app, but no change in behavior. On today's occurence, I was barely able to bring up Task Manager and kill the Firefox process. On at least one occurence, I got a Windows BSOD (very rare these days). Never had this issue until very recently so I assume (yes, I know...) it's associated with a recent update. No issues when playing videos using Edge. I tried finding an old version of Firefox to see if the problem would go away, but I don't see any method for doing so.

Asked by rick163 2 months ago

Last reply by willjoe24421 2 months ago

When going full-screen on video, the browser doesn't show the full-screen the first time

When going full-screen on video, the browser doesn't show the full-screen the first time. For example, when I want to view a full-screen video on YouTube/Disney/Netflix… (read more)

When going full-screen on video, the browser doesn't show the full-screen the first time.

For example, when I want to view a full-screen video on YouTube/Disney/Netflix/Prime Video, I select the full-screen button as usual. However the top left-hand side corners always show a thin blue hue. The thin blue hue only goes away when I leave full-screen and re-select it.

Any ideas on what might be causing this? My browser is up-to-date

Asked by benico50 5 months ago

Last reply by reecesmithy18 2 months ago

English words can't display properly for some website

Some website can't display English content properly (shown as rubbish text as in figure provided), but if I copy those text and paste them else where (for example in a .t… (read more)

Some website can't display English content properly (shown as rubbish text as in figure provided), but if I copy those text and paste them else where (for example in a .txt file), they shown as English. I even disabled all of my plugins, but it still has the problem.

It won't have such a problem if I open the same web page via chromium-based browsers.

Just wondering what might be the cause?

Asked by Tintin.Yuan 1 day ago

Last reply by Paraphraser online 19 hours ago

111.0 crashes on Macbook Pro

Since updating to 111.0 my Firefox browser crashes. I can open it up, and select a site, but when I select things within the site it crashes. I tried uninstalling and rei… (read more)

Since updating to 111.0 my Firefox browser crashes. I can open it up, and select a site, but when I select things within the site it crashes. I tried uninstalling and reinstalling it but still the same issue. This problem never happend before the 111.0 update. This is on a MacBook Pro w/Monterey OS, M1 chip.

bp-dc3fe0f0-01ab-4ff9-a7fe-aa5740230315 3/14/23, 6:08 PM View bp-f480698a-6dcf-4189-afdd-9a4c80230316 3/16/23, 7:19 AM View bp-9b123c05-0b89-4719-b537-5ad9e0230316 3/16/23, 7:19 AM View bp-55fb26d7-d1e3-4310-be13-2bfdc0230316 3/16/23, 7:19 AM View bp-37f84011-3e3c-4e9a-b61b-08f710230316

Asked by dwilliam116 4 days ago

Last reply by agarwalrr 4 days ago

This past week loading of pages has been glitchy

This past week loading of pages has been glitchy - anyone else experiencing this? Never had the problem before. Not experiencing the problem on Vivaldi (which I use as a … (read more)

This past week loading of pages has been glitchy - anyone else experiencing this? Never had the problem before. Not experiencing the problem on Vivaldi (which I use as a backup).

Asked by et1 6 days ago

Last reply by Terry 5 days ago

I've used a website over 24,651 times, after this last update firefox is blocking it. It says "Connection Not Encrypted". It used to give me a choice to continue, but now it wont let me access it. How do I get around this?

I've used a website over 24,651 times, after this last update Firefox is blocking it. It says "Connection Not Encrypted, The website does not support encryption for the … (read more)

I've used a website over 24,651 times, after this last update Firefox is blocking it. It says "Connection Not Encrypted, The website does not support encryption for the page you are viewing".

It used to give me the choice to continue, but now it wont let me access it. How do I get around this?

Asked by dejfree 2 weeks ago

Last reply by Dropa 2 weeks ago

Scrolling one finger on bookmarks dropdown menu.

I have just applied a firefox update, and I notice that I can no longer touch scroll the bookmarks dropdown menu with one finger, only with two. The single finger is set … (read more)

I have just applied a firefox update, and I notice that I can no longer touch scroll the bookmarks dropdown menu with one finger, only with two. The single finger is set to select. Is there any way to change this and return to one finger scrolling of the dropdown menuu ? Thanks in Advance.

Asked by rene.schipperus 3 weeks ago

Last reply by TyDraniu 3 weeks ago

Double Fs, "ff", do not show up on Firefox

Double Fs, "ff", do not show up on my Firefox browser. More specifically, on Greenhouse job applications. I believe I have seen it in other instances on Firefox, but most… (read more)

Double Fs, "ff", do not show up on my Firefox browser. More specifically, on Greenhouse job applications. I believe I have seen it in other instances on Firefox, but most notably on Greenhouse. Google seems to be fine. This website seems to be fine. I visited the same Greenhouse link on Chrome, and the "ff"s appeared. How do I fix this?

Asked by goldsteinshifra 3 weeks ago

Last reply by cor-el 3 weeks ago