• Solved

127.0.2 platform error

My pc auto updated today and now I am getting this message "ERROR: Platform version 127.0.02 is not compatible with min/max version 127.0.1" I CANNOT go back to older v… (read more)

My pc auto updated today and now I am getting this message "ERROR: Platform version 127.0.02 is not compatible with min/max version 127.0.1" I CANNOT go back to older version as there is none, when using the tool from FireFox.

Asked by Chet K 2 weeks ago

Answered by TyDraniu 2 weeks ago

Unable to process the backup file. This is what I get when I try to restore my backup bookmarks.

After uninstall and reinstall my Firefox i can't restore my bookmark. I used (CTRL+shift+b) and restore my file "JSONLZ4". But i have an error as "Unable to process the b… (read more)

After uninstall and reinstall my Firefox i can't restore my bookmark. I used (CTRL+shift+b) and restore my file "JSONLZ4". But i have an error as "Unable to process the backup file". I read your forum and test many things but nothing. I also used the https://www.jeffersonscher.com/ffu/bookbackreader.html,but it does not work? It prompts:failed JSON parsing: SyntaxError: Unexpected end of JSON input. I really need my bookmarks! How can I restore them?

Asked by 万念依然 3 weeks ago

Last reply by 万念依然 3 weeks ago

  • Solved

Disable "Open Firefox every time you restart your computer" opt-in prompt

Starting with Firefox version 120, you can set Firefox to automatically launch whenever you start or restart your Windows computer. https://support.mozilla.org/en-US/kb/o… (read more)

Starting with Firefox version 120, you can set Firefox to automatically launch whenever you start or restart your Windows computer. https://support.mozilla.org/en-US/kb/open-firefox-automatically-when-you-start-computer

The browser shows opt-in prompt for the user to easily setup this behavior. However, I do not want to do this.

When I click "No thanks", the prompt goes away, but couple days later, it returns. I guess that an update resets the prompt status.

Is there a way to permanently disable this opt-in prompt without allowing Firefox to start automatically with the computer?

Asked by Raaraa 4 months ago

Answered by zeroknight 4 months ago

  • Solved

All downloads fail, including Firefox Extensions

All downloads I make inside of Firefox are automatically failing, with "Failed" message. This only happens in Firefox, Microsoft Edge downloads are perfectly fine. I've t… (read more)

All downloads I make inside of Firefox are automatically failing, with "Failed" message. This only happens in Firefox, Microsoft Edge downloads are perfectly fine. I've tried starting in troubleshoot mode, disabling anti-virus, clearing cache and downloads, rebooting PC.

Some recent changes in PC include: changing TEMP and TMP system variables to another drive (I've changed them back to C drive, had no effect) and making C drive a dynamic disk. Yesterday downloads were working fine. Thanks in advance.

Asked by Kindcollie 2 months ago

Answered by Kindcollie 2 months ago

Ctrl+K and Enter does not open the search engine page anymore

I don't want my search queries to be saved in the firefox search bar. I usually open a new tab with Ctrl+T, hit Ctrl+K to go to the search bar and hit enter without any k… (read more)

I don't want my search queries to be saved in the firefox search bar. I usually open a new tab with Ctrl+T, hit Ctrl+K to go to the search bar and hit enter without any keywords. This opens the search engine page (in my case google.com)

Now hitting enter with an empty search bar does nothing. Started happening with the new version 128.

Is there a shortcut alternative to opening the search engine in a new tab?

Asked by Ansive 4 days ago

Last reply by TechHorse 2 days ago

Startpage won't open gives "Content Encoding Error" or "cannot decode rawdata" when opening on Firefox

Firefox will not open Startpage gives "Content Encoding Error" or "cannot decode rawdata" when opening on Firefox. Can open the search engine on Chrome but not on Firefo… (read more)

Firefox will not open Startpage gives "Content Encoding Error" or "cannot decode rawdata" when opening on Firefox. Can open the search engine on Chrome but not on Firefox or Safari.

Asked by firefox.iuekn 5 days ago

How do I disable passkey support?

I don't want to use passkeys, and it seems that every site is checking browser support and wasting my time with passkey prompts before allowing me to log in with a passwo… (read more)

I don't want to use passkeys, and it seems that every site is checking browser support and wasting my time with passkey prompts before allowing me to log in with a password. How do I disable passkey support in Firefox?

Asked by Shad Sterling 3 weeks ago

Last reply by cor-el 3 weeks ago

Website shortcuts aren't working properly

I'm having a problem where certain websites does not show up as shortcuts on the startpage. Like for example reddit.com or twitter.com does not appear even though I visit… (read more)

I'm having a problem where certain websites does not show up as shortcuts on the startpage. Like for example reddit.com or twitter.com does not appear even though I visit those pages often and more than any other page. It doesn't make sense that a random website shows up immediately as I visit it once, but not the websites I visit often. So I have to type in manually in the search bar to get there instead of just clicking the shortcut on the startpage.

I COULD pin the websites on the startpage, but the pictures only show up as the automated pictures such as "R" or "T" for Reddit and Twitter respectively. I'm also having problems using my own pictures for the shortcuts and I'd rather fix the problem instead of having to pin websites as shortcuts. It also looks a bit ugly in my opinion.

This started happening after I switched Microsoft accounts on my PC and started using Firefox on another user account. By the time I switched, I was logged into the same account on two different users on my PC, and I synchronized several times. That other logged in user is now removed from my Firefox account and I also completely deleted the other user on my PC to free up space. I have completely uninstalled and reinstalled Firefox and deleted all the files on my PC, but it still doesn't work. I have checked in about:profiles and it says there is a "default-release" and "default" profile.

Asked by Wybel 1 day ago

  • Solved

Google Search on Firefox not working

Google search no longer works on Firefox. Other browsers have no problems. Changing the default search engine on Firefox works (eg Bing), BUT. It can now find Google M… (read more)

Google search no longer works on Firefox. Other browsers have no problems. Changing the default search engine on Firefox works (eg Bing), BUT. It can now find Google Maps, but Google Maps cannot find a location, because it uses a Google search. I tried the fix in about:config, but it had no effect.

Asked by grahamppink 5 months ago

Answered by grahamppink 5 months ago

  • Solved

"this page is slowing down firefox"

How can I turn this message off? Some sites I visit give me that message, it shows up when I'm typing a reply to something which pushes the page lower and fouls up my ab… (read more)

How can I turn this message off? Some sites I visit give me that message, it shows up when I'm typing a reply to something which pushes the page lower and fouls up my ability to keep typing, then if goes away, comes back, goes away ... I just want to kill the message entirely. I'm not worried about speed, there's nothing to fix, I just want the message gone.

Asked by rayandrews 4 months ago

Answered by cor-el 4 months ago

Enhanced Tracking Protection Blocks x.com in Windows

I've added https://x.com as an exception site but it is still blocked. This is outright censorship which is something [edited] do. Tell me how to fix your browser s… (read more)

I've added https://x.com as an exception site but it is still blocked.

This is outright censorship which is something [edited] do.

Tell me how to fix your browser so I may access x.com again or I stop using Firefox forever.

Asked by Taco X 1 month ago

Last reply by jscher2000 - Support Volunteer 4 days ago

mouse pointer

mouse pointer is nice size in general but becomes VERY small when I go into websites. this happens when i use either floorp or firefox but is fine when i use chrome( woul… (read more)

mouse pointer is nice size in general but becomes VERY small when I go into websites. this happens when i use either floorp or firefox but is fine when i use chrome( would rat5her not use google). i just don't see where I can fix this in Firefox settings

Asked by bill morin 2 months ago

Last reply by zeroknight 2 months ago

Picture in picture not working

Whenever I use the picture in picture feature, it always opens up in a bigger tab instead of the floating PiP. I am unable to adjust the sizing whatsoever. Is there a way… (read more)

Whenever I use the picture in picture feature, it always opens up in a bigger tab instead of the floating PiP. I am unable to adjust the sizing whatsoever. Is there a way to get around that?

Asked by Raymond Boheme 1 month ago

Last reply by allgoodbuddy 1 week ago

  • Solved

Crash on every tab

Hi My firefox suddenly stops working, it crashes on every tab I open. I tried the troubleshoot mode (safe mode), tried refreshing firefox, tried uninstalling and reinst… (read more)

Hi

My firefox suddenly stops working, it crashes on every tab I open.

I tried the troubleshoot mode (safe mode), tried refreshing firefox, tried uninstalling and reinstalling, tried cleaning the firefox folder and registry manually and then restart, ... everything that I could find on web, it just keeps crashing.

In "about:crashes" tab, it shows nothing, so I dont know what I can provide for diagnosis.

Please advise, thanks.

Asked by leonlx126 5 months ago

Answered by leonlx126 5 months ago

Multiple instances of Firefox appear on task manager when only one screen is up

Recently Firefox is slower and when I have one screen up and go to task manager it shows anywhere from 8 to 40 instances of Firefox running and sometimes 98% CPU usage. … (read more)

Recently Firefox is slower and when I have one screen up and go to task manager it shows anywhere from 8 to 40 instances of Firefox running and sometimes 98% CPU usage. I have had other problems since the Microsoft January 9, 2024 update. Is this related or is this a separate Firefox issue? How to start fixing?

thanks

Ron

Asked by merrittrh 4 months ago

Last reply by zeroknight 4 months ago