Firefox Community Forum

When I try to go into my google account for any reason and a few other websites, it will say use passkey or try another way. I have done both several times and Firefox ALWAYS FREEZES and I have to force quit. I have reinstalled Firefox, gotten rid of all cookies and cache, gotten rid of extensions and everything I could do from the help website but nothing seems to work. I have also reinstalled Firefox but the same thing keeps happening. I need HELP!

Description: I need help with the "Firefox Multi-Account Containers" extension.

The extension is installed and shows as "enabled" in my Add-ons Manager. However, the colorful container icon does NOT appear on my toolbar, so I cannot access or use the extension at all.

What I have already tried (none worked):

· Dragging the extension icon from the puzzle menu to the toolbar · Right-clicking on the extension icon (inside the puzzle menu) to see if there is a "Pin to Toolbar" option — but the option does NOT appear at all · Restarting Firefox multiple times · Restarting my computer · Creating a new profile in about:profiles and testing the extension there — still no icon · Disabling and re-enabling the extension

The extension is installed and enabled, but without the toolbar icon, I cannot create containers or separate my Gmail accounts. I really need this feature.

I have read that this might be a bug in recent Firefox versions. Is there a known fix? Do I need to completely uninstall Firefox and reinstall it? If so, could you please guide me on how to do a clean uninstall (removing all profile folders and registry entries) and then install the latest version?

My system is Windows (older version, if that matters).

Thank you very much for any help!

I’m recovering from being hacked and scammed. So, I want to download Foxfire and Mozilla apps again. I also contributed to Mozilla. I’m somewhat tech savvy, but need assistance when getting new apps downloaded and installed.

As of yesterday my Firefox browser no longer displays some screens within Amazon Prime correctly. It displays what should be images as text, which is difficult to read, unlike Microsoft Edge, which displays the Amazon webpage correctly. I am running Windows 10 with a support extension through October 2026, so could it be an update from Microsoft Windows or Mozilla Firefox that has caused the problem. Thanks for your help.

Michael Archer [edited email from community support forum]

I'm suddenly having a problem where images don't save as .jpg unless I add that myself. At first, it wanted to save images as WebP, but I was able to fix that in the about:config. Now when I go to save an image, it wants to save as Chrome HTML document and I have to click all files and then add .jpg.

Hi, I opened Firefox to continue with my work, just to get greeted with a 'start a new profile' page. All my profiles, saved data, history, add-ons and customization, were discconected/removed. Even on my phone it logged me out from my account- logging back in doesnt retrieve my history from my previous sessions on my desktop device.

I tried logging in to my account, checking if theres an 'old firefox' folder on my device or anything like that, but it did not retrieve any of my old data.

Just to clarify, I have not played around with my settings, left or deleted anything, so I really dont understand why I've just came back to nothing.

Was wondering why this happened, how do I know this won't happen in the future, and if, when possible, how can i get all my data back?

Thanks

Hallo, ich benutze immer den aktuellen Firefox unter Debian Trixie. Ich habe jetzt das Problem das sich das Fenster meines Firefox nach einiger Zeit der Untätigkeit von selbst verkleinert. Sprich, wenn ich einen Button drücken möchte dann muss ich mit dem Mauszeiger eine Zeile höher drücken als der Button liegt. Meine Treiber sind alle aktuell und ich habe früher dieses Problem noch nie gehabt. Wäre euch für eine Hilfe dankbar. mfg Schorsch

I get the message: We're Sorry Firfox had a problem and crashed. We'll try to restore your tabs and windows. To help us diagnose and fix this problem, you can send us a crash report. I sent the crash report multiple times.

I added a screenshot of my MacBook Air info.

The details are: AvailablePhysicalMemory: 1700704256 AvailableSwapMemory: 0 BackgroundTaskMode: 0 BuildID: 20260216153405 CrashTime: 1773448580 DOMFissionEnabled: 0 DOMIPCEnabled: 0 HeadlessMode: 0 InstallTime: 1772203700 LastStartupWasCrash: 1 MacAvailableMemorySysctl: 75 MacMemoryPressure: Normal MacMemoryPressureCriticalTime: Unset MacMemoryPressureNormalTime: 1773448580 MacMemoryPressureSysctl: 1 MacMemoryPressureWarningTime: Unset MozCrashReason: MOZ_CRASH(NS_ERROR_OMNIJAR_OR_DIR_MISSING) ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox PurgeablePhysicalMemory: 248750080 ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 15923 StartupCacheValid: 0 StartupCrash: 1 StartupTime: 1773448579 SubmittedFrom: Client Throttleable: 1 TotalPhysicalMemory: 8589934592 UptimeTS: 1.104864563 Vendor: Mozilla Version: 148.0 This report also contains technical information about the state of the application when it crashed.

Moderator note: This question has been edited to fill the Firefox version field (based on the info submitted).

If it ain't broke, don't fi(o)x it. Never try to be too clever. I cannot log out of OUTLOOK.COM, then after goodness knows hot long, it says that I have been kicked out and need to login again. CRAP!!!!!!!

Hi Had some problems with the computer. According to Microsoft the dll error was caused by the new Adobe acrobat. Trying to fix this problem some of the websites in Firefox are having now problems. EXP. Kohl's Error code: SEC_ERROR_REVOKED_CERTIFICATE. Home Depot Oops!! Something went wrong. Please refresh page. This is only happening in Firefox with Windows 7, Firefox version 115.33.Oesr 64 bit. When I access these two websites on Chrome in the same computer everything is fine.

What is causing these errors in Firefox????? Can you please help!!!!!

Amy

Since changing to a new internet service provider, I can no longer print form Firefox. My internet router uses the same username as password as my previous router.