• Solved

Cache and cookies

In Firefox, I have several windows open, each with many tabs. (And BTW, I love the Firefox tab-organization feature.) I would like to empty the cache and delete all cooki… (read more)

In Firefox, I have several windows open, each with many tabs. (And BTW, I love the Firefox tab-organization feature.) I would like to empty the cache and delete all cookies. Will that close the open tabs? Is there a way to delete the cookies, empty the cache and preserve all windows & tabs?

      Thank you!

Asked by picoalaska 23 hours ago

Answered by Denys 20 hours ago

  • Solved

Address Bar

My address bar disappeared. I can get it back by hitting F10 but it doesn't stay. How can I get it back and keep it? When I go to the Customize Toolbar setting, the ad… (read more)

My address bar disappeared. I can get it back by hitting F10 but it doesn't stay. How can I get it back and keep it? When I go to the Customize Toolbar setting, the address bar is not there.

Asked by pasuhi 12 hours ago

Answered by pasuhi 12 hours ago

  • Solved

Password manager not available anymore

Why all of a sudden I cannot reacht my saved passwords anymore. Also it does nit prefill the saved passwords anymore when going to a website. How come Firefox/Mozilla kee… (read more)

Why all of a sudden I cannot reacht my saved passwords anymore. Also it does nit prefill the saved passwords anymore when going to a website. How come Firefox/Mozilla keeps changing these essential things?? It makes it very much so less productive.

I've included a screenshot of what I get when clikcing on the Password tab. The information displayed in this wcreen also does not work. Clicking on Sync, does just nothing, just showing Sync in grey... Clicking on Login above just show this screen screen again. Useless.

Asked by greghaime 2 days ago

Answered by jonzn4SUSE 12 hours ago

  • Solved

cannot remove folder despite logged in as admin

Followed unstall and trying to remove remaining folders, data from computer. I cannot del these folders, etc despite being admin mode or from command line. whats next. … (read more)

Followed unstall and trying to remove remaining folders, data from computer.

I cannot del these folders, etc despite being admin mode or from command line.

whats next.

I want to do a fresh install of Firefox but wont install firefox again if I have to an computer reimage.

Asked by russanderson161 1 day ago

Answered by russanderson161 15 hours ago

  • Solved

Video Reels playback

When I watch videos (reels) on Facebook, and sometimes on YouTube, I share a video either to messenger or my page, the whole string of videos I have already watched goes … (read more)

When I watch videos (reels) on Facebook, and sometimes on YouTube, I share a video either to messenger or my page, the whole string of videos I have already watched goes back to the beginning of the string everytime. Only Firefox does this. I have 3 other browsers that work fine, but I prefer Firefox of course.

I'd appreciate a fix for this, Thanks

Asked by Jonathan Ashbrook 4 weeks ago

Answered by Jonathan Ashbrook 20 hours ago

  • Solved

HOW TO ADD EXT TO THE RIBBON UP TOP

Anyone use LastPass? Do YOU have any hair left? How do I put that extension up at the top. Where my red arrow points? ALSO...... Im entering the email and password i sw… (read more)

Anyone use LastPass? Do YOU have any hair left? How do I put that extension up at the top. Where my red arrow points? ALSO......

Im entering the email and password i swear dozens of times every day...it never works right, ALWAYS need one or both lines filled in.  I DONT CARE IF IT DOESNT WANT ME TO SAVE THE PASSWORD. GOD KNOWS its NOT retaining it!  OK, im 75 years old. HAVE I LOST MY MARBLES?

Asked by Shandy 2 months ago

Answered by Mark 2 months ago

  • Solved

Cannot create local backup

Hi, On the "Your Firefox has updated" page, I recently found out that in addition to Firefox Sync, you can also create a backup in the form of a local file. When I try … (read more)

Hi,

On the "Your Firefox has updated" page, I recently found out that in addition to Firefox Sync, you can also create a backup in the form of a local file. When I try to follow the instructions on the support page for the function (here I get stuck. For some reason I am only allowed to choose a file to restore my data, but I am not allowed to create a new backup. I have tried refreshing Firefox and even creating a new profile, but both have the same issue. I am not seeing a "manage backup" button either (see screenshot).

It's not the end of the world thanks to Firefox Sync, but I would like to get it working as a nice backup :)

Thanks in advance for any help you guys can give me!

Asked by FlamingPhoenix40 4 days ago

Answered by Denys 3 days ago

  • Solved

expedia pop up

Every time I try to open Firefox Mozilla this pops up:www.expedia.com/identity/api/v1/oauth2/callback/google-web?error=access_denied&state=MuRPJl7NGKnHkJs3P3gwVI9MUOz… (read more)

Every time I try to open Firefox Mozilla this pops up:www.expedia.com/identity/api/v1/oauth2/callback/google-web?error=access_denied&state=MuRPJl7NGKnHkJs3P3gwVI9MUOzHbdnYA1eA8_aRTcA

How do I get rid of it? I have closed it but it returns the next time I try to enter firefox

Asked by sykish 1 day ago

Answered by dessertdish 1 day ago

  • Solved

cannot type anything in firefox 147 linux mint 22.3

On updating to linux mint 22.3 - cannot type anything in firefox in address box, search and primary password or anywhere else within firefox - have uninstalled & rein… (read more)

On updating to linux mint 22.3 - cannot type anything in firefox in address box, search and primary password or anywhere else within firefox - have uninstalled & reinstalled but nothing happens

Asked by sbrhoden 1 day ago

Answered by sbrhoden 1 day ago

  • Solved

Tabs group lost after recent update

I have lost my tabs after the recent update. They used to show all tab groups in toolbar icon as mentioned here (https://support.mozilla.org/en-US/kb/tab-groups) in manag… (read more)

I have lost my tabs after the recent update. They used to show all tab groups in toolbar icon as mentioned here (https://support.mozilla.org/en-US/kb/tab-groups) in manage tabs section. Only the groups that were open are retained, the groups which were closed are lost. They contained important tabs which I haven't bookmarked. I didn't see any policy of removal of inactive tab groups after certain time, any help would be really appreciated. I use the desktop app on Linux.

Asked by Bhaumik Tripathi 5 months ago

Answered by jscher2000 - Support Volunteer 5 months ago

  • Solved

Cannot log in to Outlook from Firefox (only)

Since latest upgrade (1/16/2026) I cannot log in to Outlook email. This is specific to Firefox 147.0.1 (Chrome and Pop Peeper logins to Outlook work fine). I tried cleari… (read more)

Since latest upgrade (1/16/2026) I cannot log in to Outlook email. This is specific to Firefox 147.0.1 (Chrome and Pop Peeper logins to Outlook work fine). I tried clearing cache, updating, restarting, rebooting, trouble-shooting mode, private window etc. to no avail. I get 400 error from Outlook.

Asked by webmjmweb 2 days ago

Answered by jonzn4SUSE 1 day ago

  • Solved

Tumblr

Something's wrong with my Tumblr. When Firefox crashed before it updated, my Tumblr has completely broke (It won't show any notifcations that someone posted, the activity… (read more)

Something's wrong with my Tumblr. When Firefox crashed before it updated, my Tumblr has completely broke (It won't show any notifcations that someone posted, the activity is stuck at 2 and community at 6). PLEASE HELP

Asked by Kittycatz1124 1 day ago

Answered by Kittycatz1124 1 day ago

  • Solved

I cannot find the backup file

Hi I just saw the new info on backing up my Firefox data. It sounded good, so I tried it. However I do not see 'Manage Backup'. Instead it asks 'Choose backup file'. I ha… (read more)

Hi I just saw the new info on backing up my Firefox data. It sounded good, so I tried it. However I do not see 'Manage Backup'. Instead it asks 'Choose backup file'. I have never knowingly backed up Firefox, so I do not know where this backupfile is located... How can I find it? How do I create a new backup file? Many thanks An

Asked by borre2 3 days ago

Answered by Denys 3 days ago

  • Solved

bookmark folders dont expand when hovering over them.

I hover over bookmark folder, they expand, and the links the folder contains work. (Or) now 80 percent of the time, I hover over the bookmark folder, they don't expand, s… (read more)

I hover over bookmark folder, they expand, and the links the folder contains work. (Or) now 80 percent of the time, I hover over the bookmark folder, they don't expand, so I click on the folder to expand it, and 90 percent of the time, the links in the folder do nothing when clicked on. They won't even get highlighted, (selected) I restart firefox, and all works again, for about 10 seconds, and problem occurs again. It goes without saying it gets real frustrating restarting firefox over and over and over again to use another bookmark. I've never experienced this before. This only happens for me on firefox for Linux Mint 22.1. Firefox on windows 11 does not exhibit this problem. Please help, thanks. Cheers...

Asked by ffsync46 1 month ago

Answered by ffsync46 2 days ago