• Solved

Ebay.com and Gunbroker.com not coming up properly since this morning

These 2 web sites worked fine last night. Today ebay.com connects, but picutres on the site are blank spaces. Gunbroker.com won't connect, it just sputters and sputters… (read more)

These 2 web sites worked fine last night.

Today ebay.com connects, but picutres on the site are blank spaces.

Gunbroker.com won't connect, it just sputters and sputters.

I entered these 2 sites on Chrome, they came up correctly. Gunbroker.com connected. Ebay came up with all the pictures on the site populated.

Asked by John&Mary F 5 hours ago

Answered by Grace Miller 5 hours ago

  • Locked

sign in

i have been using this email address [email 1 removed] and it wont let me to sign in or reset password i do have another email address which is no longer use its been hac… (read more)

i have been using this email address [email 1 removed] and it wont let me to sign in or reset password i do have another email address which is no longer use its been hacked ([email 2 removed]) is it possible to change the email address to [email 1 removed] so i can continue using that email [email 1 removed]

thanks

Asked by anser sultan 8 hours ago

Last reply by Denys 1 hour ago

  • Solved

hacked

Stop the hacked in my account please help me this is really urgent

Asked by Ella Thomas 21 hours ago

Answered by Paul 21 hours ago

  • Locked

you sent me code [edited] to create a new password to sign in on the new browser desigh It wont take it . My name is Darek shapiro.

Mozilla sent me passcode # [edited] to create a new password to sign in with on the new browser that I was faced with today wont take it the cose . My name is Darek S… (read more)

Mozilla sent me passcode # [edited] to create a new password to sign in with on the new browser that I was faced with today wont take it the cose . My name is Darek Shapiro. I need to work today. Want my old browser back

If I cant fix this  My phone # is [edited phone# from public community support forum]

Asked by Darek16 1 day ago

Last reply by Denys 16 hours ago

  • Solved

Blue symbols in drop-down list.

Search drop-down list has first Item with blue pushpin symbol next to it and the next item has a blue star symbol next to it. The rest do not have any symbols next to the… (read more)

Search drop-down list has first Item with blue pushpin symbol next to it and the next item has a blue star symbol next to it. The rest do not have any symbols next to them. I'm using Windows 11, Firefox. and DuckDuckGo.

Asked by Bobwb 21 hours ago

Answered by jscher2000 - Support Volunteer 20 hours ago

  • Solved

Firefox Crashing on Account Sync

Hi there, I've recently made the move to Windows 11, and since then I've been having loads of issues with firefox hanging and crashing. I've been able to correct the iss… (read more)

Hi there,

I've recently made the move to Windows 11, and since then I've been having loads of issues with firefox hanging and crashing. I've been able to correct the issue for about a week at a time by clearing my startup cache, but I did so incorrectly recently and it corrupted my profile, resulting in the need to create a new default one.

I'm able to launch firefox okay now, but when I try to sync my bookmarks and settings, firefox freezes every time immediately upon login. Is there a way I can sync my settings without using the firefox UI in order to circumvent the crashing issues present in the UI?

Asked by nathan.degruyter 1 day ago

Answered by nathan.degruyter 1 day ago

  • Solved

Bookmarks issue

I recently upgraded from Windows 10 to Windows 11. I was under the impression that my bookmarks would be saved to my Mozilla account and I could then log in on the new co… (read more)

I recently upgraded from Windows 10 to Windows 11. I was under the impression that my bookmarks would be saved to my Mozilla account and I could then log in on the new computer and the bookmarks would come over also. Is this accurate or will I have to go about recovering my bookmarks a different way?

As of now when I log into Mozilla I get a message at the top saying "The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. I clicked Learn more and tried the troubleshooting options, but no luck in fixing the message or issue. Thanks for your help.

Asked by ngu1017 3 days ago

Answered by jscher2000 - Support Volunteer 1 day ago

  • Solved

Firefox has lost my bookmarks and bookmarks toolbar after updating to 145.0 this morning.

I updated Firefox to 145.0 this morning, and after Firefox had restarted, it had lost all bookmarks and the bookmarks toolbar. I have spent all day following links to co… (read more)

I updated Firefox to 145.0 this morning, and after Firefox had restarted, it had lost all bookmarks and the bookmarks toolbar. I have spent all day following links to correct the problem and got nowhere. I have restarted Windows and Firefox countless times - no change. I've even tried reinstalling Firefox over the existing version. If I go to bookmarks > manage bookmarks > restore and backup, sometimes that will load, others not. When it does load, it fails to find a file to restore from. 10 years of bookmarks, links & research vanished.

Can someone please provide a solution (preferably in Layman's terms) to this??

Asked by firefox3149 1 week ago

Answered by firefox3149 1 day ago

  • Solved

Is it possible to make tab icons grey before being loaded?

I've been using "unload tab" feature in the right click menu a lot, because my device is slow and I like to keep tabs open. (Thank you so much for adding it!) I love that… (read more)

I've been using "unload tab" feature in the right click menu a lot, because my device is slow and I like to keep tabs open. (Thank you so much for adding it!) I love that it makes tabs that I unload manually have grey icons, this is super helpful for keeping track of which tabs are processing and which aren't Can you change it or make a setting so that tabs that are not loaded yet (tabs opened by by the "restore tabs when reopening browser" setting for example) are also grey? It would help me keep track of which tabs are loaded and when. In other words, right now it's possible for a tab to have a color icon when it's not loaded, and I want to make that impossible, so I can keep track better.

Asked by nodrance 1 month ago

Answered by jscher2000 - Support Volunteer 1 month ago

  • Solved

YouTube thumbnails not showing in Firefox on Win 10 computer

.: Hello. A couple of days ago Firefox stopped displaying thumbnails of YouTube videos. I tried YouTube on other browsers and the thumbnails appeared as usual. On Firefox… (read more)

.: Hello. A couple of days ago Firefox stopped displaying thumbnails of YouTube videos. I tried YouTube on other browsers and the thumbnails appeared as usual. On Firefox, they've disappeared, but only on my Windows 10 computer. The YouTube thumbnails appear on Firefox on my MacBook. The attached graphic shows what it looks like on my Win 10 computer.

Any ideas on how to solve this would be greatly appreciated. I have also searched the Internet and YouTube for a solution, but was unable to find one that works.

Thank you.

Asked by lightspeed2 2 months ago

Answered by lightspeed2 1 month ago

  • Locked

I’ve been hacked and they actually got into my email and got codes that Mozilla had sent them and they modified my information. I did get it back, but how do I stop this? have

I’ve been hacked. They actually got into my email. I found emails in the trash from Mozilla with had codes on it to change my information I have since retrieve those and … (read more)

I’ve been hacked. They actually got into my email. I found emails in the trash from Mozilla with had codes on it to change my information I have since retrieve those and I have lockdown with the two authentication and changed my password. How else can I get support as far as this is not happening again.

Asked by dmrdp9wtvy 2 days ago

Last reply by Denys 1 day ago

  • Locked

Confused about Mozilla Monitor: action needed vs. resolve exposures

I am signed up for Mozilla Monitor but not for Monitor Plus. I received notification that the Monitor data broker scan will end on December 17 so I want to take action b… (read more)

I am signed up for Mozilla Monitor but not for Monitor Plus. I received notification that the Monitor data broker scan will end on December 17 so I want to take action before that date on the scan results I have received.

When I browse the list of Profiles and expand the individual items (via the down arrow), sometimes I see a button labeled "resolve exposures" and most other times I do not.

Why is "resolve exposures" option so infrequent? When that option does not display, how do I remove the profile?

Asked by RJL_web 2 days ago

Last reply by Denys 1 day ago

  • Solved

blank screen with Pandora Jewelry ad upper left

Lately , when accessing some sites , I have been getting a blank screen with a video ad for Pandora Jewelry in the upper left corner. It takes over the tab a few seconds … (read more)

Lately , when accessing some sites , I have been getting a blank screen with a video ad for Pandora Jewelry in the upper left corner. It takes over the tab a few seconds after opening the site. Does not seem to affect most sites (yet). Did a virus scan and a Malwarebytes scan. Both came up clean. Cookies and cache were deleted and the system rebooted. No luck. Tried restarting FF without extensions with the same results. The screen does not allow a screen shot.

Anyone else seeing this? Any clues? I am using Windows 11 Pro.

Asked by rivulus 3 days ago

Answered by jonzn4SUSE 1 day ago