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Firefox GPO's extension settings not working

I am trying to use group policy to block all extensions from being installed and only allow approved extensions. I have followed the article: https://firefox-admin-docs.m… (read more)

I am trying to use group policy to block all extensions from being installed and only allow approved extensions.

I have followed the article:

https://firefox-admin-docs.mozilla.org/reference/policies/extensionsettings/

And here is my JSON config but it doesnt seem to be working and I can still install any extension.

{

 "*": { 

"blocked_install_message": "Please email the IT Helpdesk if you think an extension should be unblocked.", "installation_mode": "blocked" }, "com.abr.startapp@adminbyrequest.com": { "installation_mode": "force_installed", "install_url": "https://addons.mozilla.org/firefox/downloads/latest/admin-by-request/latest.xpi" } }

Please can anyone advise or confirm if this is a bug.

We are using firefox version 147.0.4 (64-bit)

Thanks

Asked by craig.mcphail 3 weeks ago

Last reply by Mike Kaply 2 weeks ago

Refresh in KIOSK mode

Hello, For FF on Linux running in KIOSK mode, is there a way to allow the user to perform a refresh like you can do in normal mode by pressing F5 ? This seems to be disa… (read more)

Hello, For FF on Linux running in KIOSK mode, is there a way to allow the user to perform a refresh like you can do in normal mode by pressing F5 ? This seems to be disabled in KIOSK mode.

Thank you, Tom

Asked by Tom Webster 1 month ago

Last reply by Mike Kaply 3 weeks ago

Problems with profile management

We are currently rolling out a profile management solution based on Ivanti User Environment Manager. In order to configure file includes and excludes in the profile manag… (read more)

We are currently rolling out a profile management solution based on Ivanti User Environment Manager. In order to configure file includes and excludes in the profile management tool, we have to “standardize” the Firefox profile path in the filesystem. We have implemented a PowerShell script, which reads the currently used profile from %appdata%\Mozilla\Firefox\install.ini, renames the appropriate profile subfolder to “firefox.default-esr” and replaces the entries in installs.ini and profiles.ini.

The script seems to be reliable. However, for around 10% of the users, we are seeing issues when the user launches Firefox after the “firefox profile migration” happened. Firefox opens but none of the GUI controls is accessible. Firefox is completely unusable. See screenshot attached.

We do have workarounds to resolve this issue, such as completely wiping the %appdata%\Mozilla\Firefox folder and let Firefox re-build everything from scratch. But we are still trying to find the root cause the issue, because our customers have more than 100k clients, what will be a big impact and hard to handle for the helpdesk.

We are currently unable to reproduce the issue on test clients. Even copied Firefox profile folders form affected clients don’t show the issue on other clients.

Therefore we want to find out and ask for your help:

- Is there a supported way to “standardize” the filesystem folder name of the Mozilla Firefox (ESR) profile of a user? - What are the files within a Firefox profile that are required for the profile and the application itself to properly start? - Do you have any idea which files in a Firefox profile (in a corrupted state) could cause our issue?

Asked by bjoern.m 4 months ago

Last reply by Mike Kaply 1 month ago

problem on web filtering with Intune

Cree una política para filtrado web donde bloquea por ejemplo páginas de juegos de azar, sin embargo, varias páginas las está dejando abrir, para contrarestar eso, por me… (read more)

Cree una política para filtrado web donde bloquea por ejemplo páginas de juegos de azar, sin embargo, varias páginas las está dejando abrir, para contrarestar eso, por medio de indicadores bloquee las páginas que deja pasar pero aún así está dejando abrir ciertas páginas, por ejemplo betplay, para solventar eso apliqué una política de filtrado web, para esto importé el admx de Mozilla, sin embargo en Mozilla todavía está dejando entrar a esa página.

Asked by ni.sanchez 2 months ago

Last reply by Mike Kaply 1 month ago

Request for configuration option to block Internet access when Proxy PAC file if unavailable or cannot be downloaded

Hello Everyone, I am seeking assistance to configure Firefox browser so that internet access is blocked when the browser cannot download or access the proxy Auto-configur… (read more)

Hello Everyone,

I am seeking assistance to configure Firefox browser so that internet access is blocked when the browser cannot download or access the proxy Auto-configuration (PAC) file. Our organisation enforces all web traffic through proxy servers defined by a PAC file. For compliance and security reasons, users should not have any direct internet access unless the browser is able to successfully retrieve and apply the PAC file.

The desired behaviour is:

1. Firefox attempts to download the PAC file from a defined URL. 2. If the PAC file is unreachable or fails to load (e.g., due to network restrictions or the device being outside the corporate network), Firefox should "fail closed" - meaning it should not allow any direct internet traffic. 3. This is effectively a "fail-block" mode: no fallback to direct connections, and no cached or bypassed proxy settings should allow internet browsing.

This behaviour is critical to prevent devices from accessing the internet without applying corporate proxy rules. I would like to know:

1/ Whether Firefox currently supports a setting or policy that enforces this fail-block condition when the PAC file is unavailable. 2/ If not, whether there are recommended configurations or enterprise policies (e.g., via `policies.json` or Group Policy templates) that could achieve equivalent enforcement.

Thank you for your assistance and guidance.

Asked by bsharma427 4 months ago

Last reply by Mike Kaply 2 months ago

Group Policy - intl.accept_languages

I previously posted this question: https://support.mozilla.org/en-US/questions/1495577 Asking how to use the "intl.accept_languages" setting within the JSON for the new p… (read more)

I previously posted this question: https://support.mozilla.org/en-US/questions/1495577

Asking how to use the "intl.accept_languages" setting within the JSON for the new preferences setting within group policy.

A moderator posted this as a comment which I have only just noticed: "The value is a string, so it has to be in quotes "en-GB"" - the post is now too old for me to reply.

I'm still having issues using this setting even after putting the name in quotes. I've tried:

"intl.accept_languages": { "Value": "en-GB", "Status": "user" }

"intl.accept.languages": { "Value": "en-GB", "Status": "user" }

But neither work, please can someone clarify what exactly needs to be used within the JSON?

Asked by NathanH 3 months ago

Last reply by Mike Kaply 3 months ago

Need some clarification regarding the CVEs affecting the Firefox ESR versions.

I would like to know how the Firefox CVEs are affected on its version which are mentioned in NVD. Let take mfsa2025-59, for example CVE-2025-8040, as per the NVD its says… (read more)

I would like to know how the Firefox CVEs are affected on its version which are mentioned in NVD.

Let take mfsa2025-59, for example CVE-2025-8040, as per the NVD its says Firefox ESR < 140.1 is affected so does that mean it affect all the version which are lower than 140.1 which included the ESR 128 and ESR 115 versions or just the ESR 140 version series? then it raise on more question check this cve-2025-8029 in NVD it has specifically mentioned it only affect "Firefox ESR < 128.13, Firefox ESR < 140.1" and not the ESR 115 versions. Could anyone confirm it does not affect the ESR 115 versions or it affect all the versions? Now check this one cve-2025-8027, NVD clearly mentioned "Firefox ESR < 115.26, Firefox ESR < 128.13, Firefox ESR < 140.1" are affected so what I understand is that if the Firefox ESR 115 is vulnerable to any CVE it would be mentioned in the NVD specifically.

My point is that if any Firefox CVEs are listed in NVD and it specify only one version like “Firefox ESR < 140.1” what does that mean? Does it affect all the versions which include ESR 128 and ESR 115 or just the ESR 140 series version only affected? If any CVEs are affected on the ESR 115 and ESR 128 does Mozilla specifically mentioned those versions are affected right? Just like its mentioned in the cve-2025-8027

Any help would be appreciated to clarify this.

Asked by Roger 5 months ago

Last reply by James 3 months ago

Scap compliance checker scans

I am working on a stig for Mozilla Firefox and I'm trying to do a scap compliance scan but or some reason I am getting a score of zero on all systems. We do patch regula… (read more)

I am working on a stig for Mozilla Firefox and I'm trying to do a scap compliance scan but or some reason I am getting a score of zero on all systems. We do patch regularly and at some point one of the version upgrades caused our compliance scans stopped working. I need a fix and cannot find anything when searching for this issue.

Asked by harry.montoya.ctr 5 months ago

Last reply by Mike Kaply 3 months ago

Authorization Denied with firefox but not with Chrome

I am logged on to my Credit Union and attempt to download my statements. When using Firefox I get the message: {"Errors":["Authorization has been denied for this request.… (read more)

I am logged on to my Credit Union and attempt to download my statements. When using Firefox I get the message: {"Errors":["Authorization has been denied for this request."]}

When I contacted my CU, they said to add an URL to the Manage Exceptions. This worked, but I want to know why Firefox needs this but Chrome doesn't.

Asked by John Spitzer 4 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

Manage CA cert on android

Hello, I had issue to verify the cert on android app for https://partners-enrichment.heytelecom.be. On Windows I didn't have the same issue. version 144.0.2 / build id 20… (read more)

Hello,

I had issue to verify the cert on android app for https://partners-enrichment.heytelecom.be. On Windows I didn't have the same issue.

version 144.0.2 / build id 20251027123126 / target arm64-v8a armeabi-v7a x86_64 Device: Samsung S22 / One UI 7.0 / Android version 15 / version S901U1UES8FYI2 / Security patch level September 1, 2025

Error: Secure Connection Failed, because its certificate issuer is unknown, the certificate is self-signed, or the server is not sending the correct intermediate certificates.

CertChain RCA: DigiCert Global Root G2 DCA: DigiCert Global G2 TLS RSA SHA256 2020 CA1 cert: partners-enrichment.heytelecom.be

1) I couldn't check the cert from the gui as on windows. Shield in search bar / Connection not secure doesn't opened the cert. Is it expected?

2) I found this helppage: https://support.mozilla.org/en-US/kb/setting-certificate-authorities-firefox

Unfortunately about:preferences isn't available on android (ref. https://www.reddit.com/r/firefox/comments/u593x0/how_to_access_to_aboutpreferences_on_android/)

I see in about:certificate which is the correct RCA (I verified the pem file with the root). DigiCert Global Root G2

Where do I check the Intermediate CA's (DCA)?

3) When exporting the RCA it has been download as: digicert-global-root-g2.pem.txt Why the txt at the end?

On Windows it downloads as digicert-global-root-g2.pem

Kind regards,

Asked by Stanislas 4 months ago

Last reply by Mike Kaply 3 months ago

Unable to update Firefox 137

I have several users that are running Firefox 137. When attempting to update, they get the message that the organization has blocked updates. There is nothing I can see… (read more)

I have several users that are running Firefox 137. When attempting to update, they get the message that the organization has blocked updates. There is nothing I can see that we have done. Attempted to update registry and .json file. I cannot find where the block is coming from. Do I need to delete and reinstall?

Asked by Joseph Smith 3 months ago

Last reply by Mike Kaply 3 months ago

Using Firefox GPO, how do I force a delete of cookies and cache when the browser exits?

Hello We want to set up a GPO that when users exit their Firefox browser, all of there cookies and cache gets deleted. How do we do this? Thanks … (read more)

Hello

We want to set up a GPO that when users exit their Firefox browser, all of there cookies and cache gets deleted.

How do we do this?

Thanks

Asked by riahc4 4 months ago

Last reply by Mike Kaply 4 months ago