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Dear Firefox Support Team,

My name is Yadollah Shirvani, and I am a Ph.D. nursing student currently conducting research for my dissertation. I frequently use Firefox to access academic databases such as Google Scholar, PubMed, and ScienceDirect. However, I have recently encountered a persistent 403 Forbidden error, which is hindering my ability to retrieve essential research materials.

There always seem to be daily issues, "Mozilla Not Responding". We clear out Cookies, Cache, history, etc. throughout the day. We've had to shut it down and restart the computer. Oftentimes, the system just shuts down.

For the last few weeks, we have an unknown popup from Mozilla, "Unable to load XP.com". Not sure what this may be or why this popup suddenly started. We close it and pops up periodically several times in a day. I am attaching a screenshot of the image.

Thanks

не работает спотифай когда запускаю его в вашем браузере пробовал еще и в хроме но так и не работает появляется серый мерцающий экран на весь экран но можно увидеть сверху у меня на панели иконки и еще с некоторым малым количеством сайтов происходит так же

I downloaded Firefox not too long ago to combat the fact the Microsoft Edge wasn't working correctly, but ever since I downloaded Firefox it's been making my computer run really slow on the browser. Things are often slow like scrolling up on and down pages websites like Pinterest, and the text when typing on Google docs takes a moment to show up after I've typed it and not instantly, for example.

I checked my computer's task manager because I recently cleaned the laptop, thinking that something else was causing it to be slow, but it isn't. I don't have many processes open on the computer mainly mandatory things and my browser, since I use my laptop mainly for school work, music, or writing. Firefox opens multiple processes, the highest being 21 at one time, and takes up most of the memory on the laptop. Is this normal? Because it takes 1,094.0 MB and keeps my laptop's memory at 90-91%. If it isn't normal, how can I reduce this as well as the lag on my laptop when Firefox is open?

I attached a photo as well.

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Mary Mary Today at 3:24 AM

Hello I have asked this before but i did not get an answer i could use i did get an answer but it did not work. So i am asking again. I can run Thunderbird for like a month and then all of a sudden all inbox mail goes to trash folder abut not with the name of the sender with my name as the sender I have reinstalled several times i have changed my security gone from 64 it to 32 bit removed some add ons or extensions. Now it is run from Comcast email and that is correct as far as i know. Not sure i have it filtered correctly i am stumped please help me here . every time i d reinstall i need to put back manually all my contacts and that takes forever . Please i have even disabled Norton antivirus for 1 hour and it was doing this with windows explorer as well so please I know i asked this before but nothing worked. I hate to stop using Thunderbird but if this keeps happening i may need to. the only extensions i have in Thunderbird enabled are emojis, config button, restart, and ublblock. Not sure how to get to filters and change any thing. Thanks Please i need help thanks upset Thunderbird user All Replies (2) Mary Mary Question owner Today at 3:25 AM

please anyone every one

if you can help it is greatly appreciated

Did this reply solve your problem? Mary Mary Question owner Today at 4:28 AM

from what i am seeing it has to do with filters and where to send or to get messages i want them to always go to the inbox not trash but i am not sure how to do this in filters or what i am supposed to do with filters why does it continue to go to trash what am i doing wrong??

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Whenever I try to log into my Eset Password Manager it says unable to log in offline. Yet Eset password manager works on other browsers. I have refresh the browser and removed and re add the Eset extension.

I'm trying to write a date (specifically tomorrow's) in a PDF. Whenever I enter it, I get this error message telling me to use the wrong date format. Why does my browser have the authority to override my decisions in this way?

It seems that since the Version 141.0 update, initial startup of FF seems to take ve-e-e-ery long (approx 3-4 minutes).

The startup time/lag seems almost the same as it takes to restart after an update.

Anyone else experience this also? Thanks.

I have spent the last two hours trying to get my Bookmarks amd history back. I am exhausted and very worried. Firsty I tried going through the Menu, but there is no list of backups there. and there is no history, either!

Then I tried looking in about:profiles - I only have three:

oi853qa9.default, 7sh8b0ii.default-release, and d41afk6n.default-release-1. Only the first one of these contains any bookmark files.

https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2025-07-30-04-40-08-1414cd.png

Ideally, I would like to restore the most recent of these, or the second most recent, if the newest one is corrupted in some way. However I cannot find a way to do that from the information I have seen tonight. I hope you will be able to help me out,

Yours Sincerely, Ms Jacq Felis.

Hello. I encountered the following difficulty. There is an email address that is used on several computers. How can I make it so that each user can highlight a letter in a different color from the others to understand who is working with it? For example, one - red, and the other - green

The connection to www.officedepot.com was interrupted while the page was loading. WHY AM I GETTING THIS PROBLEM AND HOW CAN I FIX IT?

128.13.0esr This is probably a huge long shot I know, because every forum etc on the internet has nothing that ever helps with this, but as it only happens in FF I thought it was worth a try.

Yesterday I changed my Privacy settings to 'delete cookies when FF is closed' and added a few exceptions. Then this Google Search reCaptcha thing started. Changed it back to what it was, basically the default setting there, but it was still happening. It only happens in FF [doesn't happen with Edge] and only on one pc, all other pc's and phones in the house are fine [all using the same network, router etc]. So I uninstalled FF altogether, reinstalled it...this thing was still happening regardless of what settings I use re cookies etc. If I actually complete the super annoying reCaptcha it goes away for about 1 or 2 searches, then comes back.

If I'm signed in to a Google account it doesn't happen.

I even did a fresh Windows install [which actually fixed this the other time this was happening about 6 months ago] but that didn't fix it this time. There is no malware, no VPN, no extensions that I haven't been using for years. Nothing that could ever possibly be considered 'bot-like' behaviour.

Thanks

Need to delete a company I used to work for off Firefox, when I go on the page, your system always tries to load their page. I don't want that; I want them removed. https://cms.northstaria.com/

I just approved an upgrade to Firefox that mentioned something about a new way of dealing with extensions. The first thing I noticed was my 1Password add-on in the toobar disappeared. I took the steps recommended by 1Password to add it back, and I can get a 1Password icon to appear on the toolbar, but it is non-functional. I confirmed 1Password is still functional with an icon in the toolbars of my other browsers. What gives?

On certain web pages, there are scrollable containers (e.g., prompt cards in a prompt library) where the content overflows and should be scrollable with the mouse wheel when hovered. This works as expected in Chrome, Brave, and Edge browsers, but in Firefox, the mouse wheel does not scroll the content inside the container. This makes it impossible to access content that extends below the visible area.

Steps to Reproduce:

   Go to a page with a scrollable container (e.g., a prompt library with cards that have overflow content).

   Hover the mouse over the container.

   Try to scroll using the mouse wheel.

Expected Result: The content inside the container should scroll up or down.

Actual Result: Nothing happens; the content does not scroll.

Tested on:

   Firefox version: 141.0

   OS: Windows 10 and Also Linux Fadora

Works as expected on:

   Chrome

   Brave

   Edge

Incoming emails, especially newsletters, typically have a "View in browser" button or link or something similar to "if there are problems with how this email is displayed, click here to view it in a web browser".

Due to formatting issues with some email newsletters, I do want to open in my browser. Firefox is my default browser on my desktop and on my Android phone. The "view in browser" link never works on the desktop in all the years I've clicked the link. I checked my desktop computer's settings to make sure that .mht files are set to open in Firefox. They don't.

These files open in Firefox on my phone when I click the "view in browser" link.

Because I can zoom in as needed to enlarge documents and websites on my computer's 32" monitor and read them far more easily on that than I can on my 6" phone. For that and many other reasons, I do the majority of my work and play on my computer, not my phone.

What am I missing in not being able to open mht's in Firefox desktop app.

Current versions used: Win 10 (don't judge); FF: 141.0 Android 15; FF 141.0

Thanks for any insight,

MK

my location was changed on this desktop from Oakland CA (where it is and always has been) to Los Angeles how did that happen -- hacker? scam? and how do I restore the proper location?

Greetings Ya'll, Firefox Bookmarks are no longer being initially placed in "Other Bookmarks, they are now being placed in the "Bookmarks" that is under the "Open Application Menu" Tab.

I've found that the "New Bookmarks" can be "Dragged" as a copy to "Bookmarks", from the "Bookmarks" located in the menu, for they will stay there unless I delete them

I can not move the "Bookmarks" back to "Other Bookmarks"

Would I lose My Bookmarks, If I "Refresh" Firefox, as suggested in the "Troubleshooting Section? If there is a chance of this happening then that would Absolutely Be Catastrophic!!