Showing questions tagged:

"Thunderbird can't connect to the server" Part 2

Recently I posted about this problem here: https://support.mozilla.org/en-US/questions/1580858 In sum, I was having problems both in downloading messages from the Spectr… (read more)

Recently I posted about this problem here: https://support.mozilla.org/en-US/questions/1580858 In sum, I was having problems both in downloading messages from the Spectrum server and also with sending messages. I've attached screenshots of the error messages.

Matt and David kindly posted some helpful responses. The problem then seemed to spontaneously solve itself and I breathed a sigh of relief. Then a few days later it re-appeared.

This time it's not quite as bad in that I'll get the error messages but then usually a few minutes later I can download the messages or send an email. But it's still a real problem.

I called Spectrum again and this time the rep was adamant that if I can still use the Spectrum webmail feature (and I can), then it's not a Spectrum issue.

Last time Matt asked about my antivirus. I use Windows Defender (and occasionally do a manual scan with Malwarebytes free version), so if I understood him right, I should be OK as far as antivirus interference.

Matt also suggested I set TB so that I download messages at startup and every 15 minutes. I was set to every 10 minutes so I changed it to 15.

Matt said for me to check the Activity Manager. I've attached a screenshot of what that showed a few minutes ago. But I should note that this was after an error message displayed but my email downloaded anyway.

Finally, Matt said I should check the Error Console (Control + Shift +J). I've attached a screenshot of that. He also said I should use the trash can to clear it, so I did. He then said to press Shift + F5 to attempt to get my messages. But on my laptop, F5 just dims the display so no dice on that. But I have a second laptop and F5 is "neutral" on that one so I tried it there. I didn't get any new error message.

However, one of the screwy things is that sometimes I get all my messages as normal, but only after the "Can't connect to the server" message displays. And that's what happened with my second laptop above.

I hope I've provided better info. this time. And I hope you gents can help me with this mess.

Thanks,

Andrew

Open 2

web page won't load

I keep getting this message: Firefox Can’t Open This Page To protect your security, login.microsoftonline.com will not allow Firefox to display the page if another site h… (read more)

I keep getting this message:

Firefox Can’t Open This Page

To protect your security, login.microsoftonline.com will not allow Firefox to display the page if another site has embedded it. To see this page, you need to open it in a new window. What can you do about it?

To protect your security, login.microsoftonline.com will not allow Firefox to display the page if another site has embedded it. To see this page, you need to open it in a new window.

I can't open the link in a new window as I have to click on a tab and when I right click on the tab it only gives the pop up box that says "take a screen shot" etc.

I tried "allowing" the website for pop-ups but it still didn't work. I don't know what to do now.

Open 2 18

Filter running twice?

I get several daily email newsletters. I've set up a separate filter for each of the senders to move all these incoming newsletters to a local folder. I've attached a scr… (read more)

I get several daily email newsletters. I've set up a separate filter for each of the senders to move all these incoming newsletters to a local folder. I've attached a screenshot of one of the filters, but it's pretty straightforward: Move the email to the local folder, then stop filter execution.

Sometimes, but not always, it seems to run twice, and puts two copies of the newsletter into the local folder.

Note that the filter for "Morning Brew" and "Axios" have the stop execution step, while the filter for "1440" does not. The same behavior seems to happen (again, occasionally) for each filter, with or without the "stop execution".

I see another user having a similar issue here: Filter Issue

Any suggestions?

Open 1

Windows 11. Where do I revise signature file?

I changed my signature file, which had my name, and now get "?xml version="1.0" encoding="UTF-8" standalone="yes"?"[etc.] How do I revise the file to have my name, teleph… (read more)

I changed my signature file, which had my name, and now get "?xml version="1.0" encoding="UTF-8" standalone="yes"?"[etc.] How do I revise the file to have my name, telephone number, and email address? Thank you.

Open 1 1

Question on Profiles

I'm having a connectivity issues. Did some searching which directed me to the Appdata Profiles folder. When looking inside I see Mail and ImapMail. Both have numerous … (read more)

I'm having a connectivity issues. Did some searching which directed me to the Appdata Profiles folder. When looking inside I see Mail and ImapMail. Both have numerous folders inside. Too may I believe. Based upon the screen prints of the folder's contents, do you see conflicts?

I have three email addresses with Outlook.com.

Pop.windstream I have not used in many years. Not sure what others I could possible delete.

Thanks.

Open 1

Persistent tab crashes

Tabs will crash over and over again. I can barely look at any given page for longer than a minute or two. What happened?? Firefox was never like this before. It just cras… (read more)

Tabs will crash over and over again. I can barely look at any given page for longer than a minute or two. What happened?? Firefox was never like this before. It just crashed in the middle of me typing this LMAO. Using Brave in the meantime. This is ridiculous.

Open 10 1

How can I turn of 'threading' for all messages in any context forever?

I find 'threading' useless and confusing. I want to turn it off for every message, everywhere. But the drop down menus with items about 'threading' seem locked. I canno… (read more)

I find 'threading' useless and confusing. I want to turn it off for every message, everywhere. But the drop down menus with items about 'threading' seem locked. I cannot uncheck anything. Not just that the checks return when I re-open Thunderbird, but also the checks don't respond to keyboard input to disappear.

How can I get rid of this horrible attempt the software is making to think for me? It always gets things wrong.

Open 1

I need to see my bookmarks on the vertical left side of each site I am working on when I use Firefox

I cannot see my left side vertical list of my bookmarks (including 'other bookmarks'. Can you tell me how to access this list every time I open Firefox on my desktop an… (read more)

I cannot see my left side vertical list of my bookmarks (including 'other bookmarks'. Can you tell me how to access this list every time I open Firefox on my desktop and other sites?

Open 1

installation vpn intégré

Bonjour, J'essaie d'installer le vpn intégré et quand je clique sur démarrer ça ne démarre pas !!! La flèche reste une flèche et rien ne se passe... Je n'ai rien dans la … (read more)

Bonjour, J'essaie d'installer le vpn intégré et quand je clique sur démarrer ça ne démarre pas !!! La flèche reste une flèche et rien ne se passe... Je n'ai rien dans la barre de menu ni dans la personnalisation.

Open 4

Email Frozen

Suddenly Thunderbird takes a long time to download even a few (10-20) emails from Gmail and then it freezes on an email and as I click on different emails only the origin… (read more)

Suddenly Thunderbird takes a long time to download even a few (10-20) emails from Gmail and then it freezes on an email and as I click on different emails only the original one shows on the bottom half of the screen, even if I change to a different folder/email account. Also it will not close when I hit the X in the upper right corner.

If I click on one of the other apps, such as Calendar it goes to calendar but when I go back to email it still shows that same frozen email.

I tried clicking on the three bars (hamburger) to find the Thunderbird version and nothing happens.

I have restarted the computer but that has not helped.

This is an add on to the previous portion that I wrote yesterday. Today nothing shows in the portion where I usually view the message after I've clicked on it. Also the options in the tool bar such as File, Edit, View etc. do not respond to a click after the first time I have attempted to look at a message.

I am considering uninstalling and reinstalling. If I do that will it find all my emails and folders etc. again? There are a few emails that I am quite desperate to access that I have put in folders.

I'd really appreciate any help I can get on this as some important work is being delayed until I can access those emails.

Thanks for any assistance!

Open 1

Where is the FREE VPN in 149?

This what you said: "Today we’re introducing a free built-in VPN in Firefox, a new IP-protection feature designed to keep you even more private while you browse. We’re st… (read more)

This what you said: "Today we’re introducing a free built-in VPN in Firefox, a new IP-protection feature designed to keep you even more private while you browse. We’re starting by offering an industry-leading 50 gigabytes of free VPN-browsing each month." But all I see are the paid options. I want to try before I (might) buy. After all, you constantly preach that we have to be careful & trying to be careful.

Open 16 154

The tabs have closed

Hi, everyone. I had two Firefox windows open, and I accidentally closed the main one, which caused all my tabs to disappear. I tried the methods described in the recovery… (read more)

Hi, everyone. I had two Firefox windows open, and I accidentally closed the main one, which caused all my tabs to disappear. I tried the methods described in the recovery guide, but nothing worked. Please let me know if you can recover these tabs. Thank you very much in advance.

Open 1