Showing questions tagged:

Mozilla VPN connection issues – would another VPN behave differently with Firefox?

I’ve been having some connection issues while using Mozilla VPN with Firefox. Some websites either load very slowly or occasionally fail to open until I disconnect the VP… (read more)

I’ve been having some connection issues while using Mozilla VPN with Firefox. Some websites either load very slowly or occasionally fail to open until I disconnect the VPN.

I’m trying to understand whether this is more likely to be related to Firefox, the VPN connection itself, or the server being used.

I’ve also been looking at other VPN options such as CometVPN and was wondering whether changing providers could realistically make a difference in this kind of situation, or whether I should first be checking Firefox/network settings.

Are there any specific DNS, proxy or Firefox settings that are worth checking when troubleshooting this type of VPN connection problem?

Open 1

How to download older version of Thunderbird?

I have an extension that I depend on and it is not compatible with the current version of Thunderbird so I need to backup until it starts working again. How can I downloa… (read more)

I have an extension that I depend on and it is not compatible with the current version of Thunderbird so I need to backup until it starts working again. How can I download earlier version of Thunderbird?

Solved 10

Can't get rid of an email (junk/spam) ever with the filter. Keeps reocurring. Bad Spa.

I have a recurring email which is spam at it's worse. I identified it as spam/junk, ran the filter as instructed. Will not go away. Is there anyway I can permanently g… (read more)

I have a recurring email which is spam at it's worse. I identified it as spam/junk, ran the filter as instructed. Will not go away. Is there anyway I can permanently get rid of it? ecare.all.r@emaildl.att-mail.com

Open

How to replace Tbird's profile folder with one extracted from a backup

Helping a friend with her HP-i3 PC running Windows 11 that I setup in March of 2025. It was a new PC purchased from BestBuy in March 2025. I had to restore the image bac… (read more)

Helping a friend with her HP-i3 PC running Windows 11 that I setup in March of 2025. It was a new PC purchased from BestBuy in March 2025.

I had to restore the image backup of her C drive that I did in March 2025 because of a Windows problem that I wasn't able to resolve. Now that problem is resolved but Tbird has the old profile folder without her new email contacts. (Unfortunately, I did not remember to use Tbird to save a backup of her profile folder before doing the restore.)

She has a recent image backup so I can extract Tbird's profile folder from that backup. What would be the correct procedure to replace the current profile folder with the one extracted from the recent backup?

(don't currently have access to her PC so don't know the version number of Tbird currently installed)

Open 2

Can't setup email getting strange notice. Component returned failure code: 0x804b000a (NS_ERROR_MALFORMED_URI) [nsIIOService.newURI]

I downloaded the version on the site but I can't get it to accept my password all I get each time is this at the top of the box Component returned failure code: 0x804b000… (read more)

I downloaded the version on the site but I can't get it to accept my password all I get each time is this at the top of the box

Component returned failure code: 0x804b000a (NS_ERROR_MALFORMED_URI) [nsIIOService.newURI]

Just how am I supposed to understand what that means. I would be grateful for any help you can give I've been using Thunderbird for over 25 years without any problems, I had to reinstall Windows and now I've got this problem.

Open 3

Special Ring

I have Win11, Thunderbird Windows MSIX packagethunderbird-MSIX - 1.0, and several accounts (The box below won't take anything past "Thunderbird Window.") I'm looking for … (read more)

I have Win11, Thunderbird Windows MSIX packagethunderbird-MSIX - 1.0, and several accounts (The box below won't take anything past "Thunderbird Window.")

I'm looking for some way to make a different ring either for one of the accounts or for certain domains or for a subfolder -- any way that I'll know when something comes in from specific domains. The special ring(s) can be for each of the two domains or both of them. Can that be done?

Open 6

why do the emails go to local trash folder

Logged into Thunderbird this morning. On current version. Noticed that the local trash folder had emails in it. I have not changed any of the multiple account setting.… (read more)

Logged into Thunderbird this morning. On current version. Noticed that the local trash folder had emails in it. I have not changed any of the multiple account setting. Send some test emails fro 2 accounts and they ended up in the local folder trash. What has happened. I want this redirection to stop. What other demons have been created by the current update. HOW CAN i fix this problem?

Solved 6 2

Deleted folder

When I open Thunderbird it is sending my emails directly to the deleted folder. I have tried all-sorts and cannot find an answer. I transferred Thunderbird to my new PC … (read more)

When I open Thunderbird it is sending my emails directly to the deleted folder. I have tried all-sorts and cannot find an answer. I transferred Thunderbird to my new PC and all was working okay for a few weeks then all of a sudden there were emails missing from my inboxes and I found them in the deleted folder. I am 76 years old and need an easy step by step solution please ..... John

Open 2

stop auto email downloads

Thunderbird keeps bringing in emails automatically. I don't want it to download anything until I ask it to. This just started when i had to reinstall Tbird after it stopp… (read more)

Thunderbird keeps bringing in emails automatically. I don't want it to download anything until I ask it to. This just started when i had to reinstall Tbird after it stopped working for me. 1. It downloads emails automatically 2. I only want emails upon my specific request. 3. I can no longer find any switch to allow me to turn of auto downloads.

Open 4

I am getting a secure connection failed error message

I have started receiving a secure connection failed error message for a portal log-in website that worked fine for the past 6-7 months (see attached document). Other peo… (read more)

I have started receiving a secure connection failed error message for a portal log-in website that worked fine for the past 6-7 months (see attached document). Other people in my group use Firefox and Bitdefender to access the portal and none of them are having this issue.

I originally believed the problem to be my anti-virus (Bitdefender) and worked with them to resolve the problems. After trying various solutions including clearing my cache, using private mode and turning off different components of their software, Bitdefender believes the problem is with my browser setting and not their software. I also tried accessing the portal using Chrome in both regular and incognito modes and cannot access the site which would seem to rule out the problem being a Firefox browser problem but contacting Firefox support seems to be the next logical step.

I have been to the Firefox FAQ and saw similar problems with potential solutions - DNS over HTTPS, TLSKEYLOGGING issues, add-on exceptions - none of which worked. I have the most recent version of Firefox and am running Windows 11 home version.

Sometimes if I hit refresh after receiving the error message, the browser will try to connect and I will get a server time out message. If I keep hitting "try again", sometimes the portal log-in screen will appear and allow me to log-in. The key word is "sometimes" since often I just keep getting the server time out message.

Any ideas for me to try from this forum?

Solved 11 2

New PC Upgrade (Win11) Installation

I have many years and email accounts on my old WIN10 workstation running all POP installations. I have a new workstation with WIN11. Is it possible to install TB on my ne… (read more)

I have many years and email accounts on my old WIN10 workstation running all POP installations.

I have a new workstation with WIN11. Is it possible to install TB on my new workstation with my accounts installed as IMAP and keep the same folder configuration? I have many email folders and filters setup on the old workstation installation.

I would appreciate any installation recommendations. I've been using TB for years and would like to keep as much of the current configuration as possible.

Open 6

After Thunderbird September update, all messages from one of my accounts go directly to Delete folder.

This problem happened after the September update. No changes to any message filters. I am not the only one having this problem. What changed in the update that could h… (read more)

This problem happened after the September update. No changes to any message filters. I am not the only one having this problem. What changed in the update that could have caused this problem? I have had to delete the problem account from Thunderbird because every time I move the messages back to the Inbox in Outlook, Thunderbird would move them back to Delete.

Open 1

pop3 account creation error

I recently installed a new computer and can't create a pop3 account. Always gives me this error when i enter my correct password: Component returned failure code: 0x804b0… (read more)

I recently installed a new computer and can't create a pop3 account. Always gives me this error when i enter my correct password: Component returned failure code: 0x804b000a (NS_ERROR_MALFORMED_URI) [nsIIOService.newURI]Minder tonenComponent returned failure code: 0x804b000a (NS_ERROR_MALFORMED_URI) [nsIIOService.newURI] imap account creation does work.

Open 2

Can see Crossword widget on one PC but not the other

I have two windows PCs, both running Firefox 154.0.1 (64-bit) on Windows 11 Pro. One PC has the Daily Crossword widget, the other doesn't? When I go into Manage Widgets… (read more)

I have two windows PCs, both running Firefox 154.0.1 (64-bit) on Windows 11 Pro. One PC has the Daily Crossword widget, the other doesn't? When I go into Manage Widgets, the Daily Crossword option is present on the first PC, but not the other? It's possible that I may have hidden the Daily Crossword widget on the second PC, but if so, how do I unhide it? The PC without the widget is connected directly via a LAN cable to my router, while the other PC is connected to the same router via a Google WiFi mesh.

Open 6

one of myoptonline.net accounts is not downloading my emails in a timely fashion.

When in troubleshoot mode it seems to work better but I do not see anything to disable. After I log into this account without thunderbird all the missing emails come over… (read more)

When in troubleshoot mode it seems to work better but I do not see anything to disable. After I log into this account without thunderbird all the missing emails come over.

Does troubleshoot mode affect just the one account or all my accounts. If just the one I can leave it in that mode permanently unless you think that will cause a problem. This is only been happening recently to the best of my knowledge unless I was unaware of the problem .

The account in question is optonline.net

Open 3