Photos covered with your logo

All of a sudden all of my photos in all of my photo files have only your stupid logo on them... I can't see the files let alone any of the photos. WHAT THE HELL IS WRONG… (read more)

All of a sudden all of my photos in all of my photo files have only your stupid logo on them... I can't see the files let alone any of the photos. WHAT THE HELL IS WRONG WITH YOUR DAMNED BROWSER AND HOW DID IT EFFECT ALL OF MY PHOTO FILES?

Asked by downing4change 2 hours ago

Last reply by Paul 2 hours ago

Thunderbird cannot setup mailbox after upgrade to Windows 11

Hi, I used Thunderbird on a portable computer in installing automatically my mailboxes without issue. Then the systems suggested me to upgrade to Windows 11. I did. But … (read more)

Hi, I used Thunderbird on a portable computer in installing automatically my mailboxes without issue. Then the systems suggested me to upgrade to Windows 11. I did.

But since that time I can not more use Thunderbird because it cannot set up my mailboxes on outlook and a specific national operator.

Is there an issiue in usign Thunderbord under Windows 11 ?

Tks.

Asked by luxorion 1 day ago

Last reply by Matt 2 hours ago

Corrupt storage file...

I get a message that the current folder is "not suitable for message storage". I have no idea what happened but it has been showing up for some time and Thunderbird kept … (read more)

I get a message that the current folder is "not suitable for message storage". I have no idea what happened but it has been showing up for some time and Thunderbird kept working but no more! How do I fix this w/o losing previous correspondence? can the storage file be repaired? How could this have happened?

Asked by A Boucher 1 day ago

Last reply by Matt 2 hours ago

Can't import Thunderbird profile on new PC

I have a huge and vital archive of past emails in Thunderbird on my old Windows 10 PC. The hard drive containing the Thunderbird profile has now failed and I can't acces… (read more)

I have a huge and vital archive of past emails in Thunderbird on my old Windows 10 PC. The hard drive containing the Thunderbird profile has now failed and I can't access its contents. I have a new Windows 11 PC and have installed Thunderbird on it. I thought I had backed up my Thunderbird profile on an external drive, so have copied this backup onto the new PC, and have tried to use Thunderbird's Import function, but I get an error message each time, saying 'import failed unexpectedly'. The backup I'm using was saved using a data backup program called Bvckup2 and consists of folders called '$Archive', 'Cache2', 'Safebrowsing' and 'StartupCache'. Am I doing something wrong? Is it possible I've been backing up the wrong thing? Am I going to have to send the failed hard drive to a data recovery specialist and hope that they can access it?

Asked by steve469 4 hours ago

Last reply by Lin 2 hours ago

Firefox fails to regain access to the internet after reconnecting to another network

So, this has been going on for a while in multiple devices. If for some reason the network that I'm connected to loses connection to the internet and I connect to anoth… (read more)

So, this has been going on for a while in multiple devices.

If for some reason the network that I'm connected to loses connection to the internet and I connect to another network that has internet access Firefox fails to recognize that there is internet access from another network. The only way to get Firefox back online is to close it and open it again, losing any work that was being carried out.

This happens with multiple devices on different networks

¿how do you get Firefox to understand that there is internet access from another network? (like when switching from wifi to a cabled connection)

Asked by julioenriquejaramillovivas 2 hours ago

Thunderbird stops notifying me when I press the exit button

Hello. As mentioned, Thunderbird's usability ends by pressing the exit button. The ideal would be for this problem to be permanently fixed by its developers. However, the… (read more)

Hello. As mentioned, Thunderbird's usability ends by pressing the exit button. The ideal would be for this problem to be permanently fixed by its developers. However, there are extensions that provide solutions to this issue. I have already used the "keeprunning v2.2" extension, which for some reason no longer does what it promises. Could you please help me find a functional extension that keeps Thunderbird active in the background even when I close it using the exit button? Thanks!

Asked by nojik23359 16 hours ago

Last reply by Matt 2 hours ago

Facebook site

When I access Facebook via Firefox browser there usually are issues - site does not load properly, videos stop working, and more. I do not encounter the same problems wi… (read more)

When I access Facebook via Firefox browser there usually are issues - site does not load properly, videos stop working, and more. I do not encounter the same problems with other browsers.

Asked by Yeoman3 2 hours ago

Saved passwords lost

I was on a website and noticed I was signed out, so I went to log in, but the browser did not display the username/password like it usually does. I clicked on the hambur… (read more)

I was on a website and noticed I was signed out, so I went to log in, but the browser did not display the username/password like it usually does. I clicked on the hamburger menu to go to my passwords and I noticed that it said "Account disconnected" at the top. I figured this was the issue, so I clicked it to log in. After going through the forgot password steps, I got logged in to Mozilla. Firefox then prompted me if I wanted to save that password and I clicked yes. I then went to the password manager and the only one listed was the Mozilla password that I just saved. After some digging, I found there was a logins.json.corrupt file in the profile folder. I tried renaming it to logins.json but that does not work. I tried viewing the corrupt file, but it was not legible.

Is there any way to recover the passwords or are they gone for good?

Asked by s_r_allen 3 hours ago

Last reply by s_r_allen 2 hours ago

page loading stalls or glacially slow - is it Firefox or search engine or AddOns or IP... ?

Sending this using Safari because Firefox is totally messed up. Firefox 115.24.0esr (64-bit) OSX 10.13.6 High Sierra 2011 Mac Power Book (MPB) with 16 GB RAM. Verizon DSL… (read more)

Sending this using Safari because Firefox is totally messed up. Firefox 115.24.0esr (64-bit) OSX 10.13.6 High Sierra 2011 Mac Power Book (MPB) with 16 GB RAM. Verizon DSL line, download speed tests from 10-14 Gb/sec but Latency is always 400-900+ msec. No way to measure Jitter with speedtests that will run on my older system, or Bufferbloat now that DSLreports has gone dark.

I want a tool that will allow me to see all the attempts to connect, and packets/traffic, to see it its my old computer going bad, Firefox, the wireless or wired connection to the DSL modem/router, or the DLS modem/router itself, such as a problem with reaching the Domain Name Server (DNS) etc.

I can access the DSL modem/router in the browser, but there isn't much documentation. Its made by Actiontec but customized firmware for Verizon.

The problem persists whether I am using wifi or an Ethernet cable.

My wifes 2010 MBP computer with 8GB RAM using about 6.4GB, running High Sierra and Firefox 115.24.0 (esr) seems not to have the problem at all.

Firefox will show something in the lower left corner, "connecting to..." or "loading..." etc. It can stall with either status.

Search engines would be StartPage or DuckDuckgo. With DDgo, sometimes it just spins forever, but if I click on the URL bar, it drops down another line with the same URL and "--Visit" appended. Sometimes that will load, but seems random.

Some URLs / links open in a few seconds, some spin forever.

I first called Verizon Tech support on May22 about problems (see full exchange of repeated calls & new trouble tickets below). I think, IIRC, this happens to be shortly after I upgraded my Firefox version. They have admitted to PINGs not returning, packet loss, no excuse for the Latency.

I do have a lot of pages/tabs open; Activity Monitor says my memory use is about 14GB, but the Memory Pressure stays low in the green. I also run Thunderbird, TextEdit, maybe Adobe Reader and Excel. But even when I close everything else, the non-loading issue persists. When I shut down Firefox, the memory pressure can go into the red and take a very long time (so I always shut down all other apps first). A recent shutdown stalled & I ended up losing many open pages/tabs, but even the slimmed down load has the same problem.

I have shut off the AddOn NoScript, but the problem persists.

FILE: verizon DSL tech support WED 21MAY25 glacially slow web page connection

800-837-4966 AGENT DSL tech support

failing the PING reset my IP address still fails PING

trouble ticket MDHM03KR7A

2-3 working days for networking team to resolve

THUR 22MAY25 call back from networking guy. they raised the speed to 13.4 but latency still 28, he says should be 15 max. Asked him to optimize by reducing download speed. will call back later or tomorrow.

Asked by FireFoxSucks 2 months ago

Last reply by FireFoxSucks 2 hours ago

Firefox profiles on Android

I have 3 different profiles on my Desktop Firefox, and I'm able to change between them and even set some commands on CLI to switch between them easily, opening one or ano… (read more)

I have 3 different profiles on my Desktop Firefox, and I'm able to change between them and even set some commands on CLI to switch between them easily, opening one or another.

Now, my question is: How can I do such a thing on mobile? I only linked my main account, and as far as I understood, I cannot link to multiple and switch on demand. Is there any way? Am I missing something?

I checked the tutorial on how to setup profiles and the profile manager doesn't seem to exist on mobile.

Thank you for your attention!

Asked by luck.nevespsn 20 hours ago

Last reply by Paul 2 hours ago

Firefox address bar says some of my website pages are not secure even though they are

I confirmed with my host provider that my website is in a secure environment, but when I access three form pages that end in "php" there is a broken padlock icon in the a… (read more)

I confirmed with my host provider that my website is in a secure environment, but when I access three form pages that end in "php" there is a broken padlock icon in the address bar and says that the connection is not secure.

I checked other browsers (Edge, Chrome, & Brave) and all show a secure connection. So this only happens in the Firefox browser (v141.0). I'm using Windows 10 64bit.

Has anyone else had this issue? Any suggestions on how to fix?

The form is how my clients order on my website (no financial info is entered on the form, just data), and I fear that if they are using Firefox and see it's "not secure" they will leave.

Asked by coreltech 4 hours ago

Last reply by jscher2000 - Support Volunteer 3 hours ago

What has happened to Thunderbird?

Been using Thunderbird for years and I love it, at least I did! Now it's dumping all my eBay and Facebook messages into the junk folder! Yes I know I can open the junk f… (read more)

Been using Thunderbird for years and I love it, at least I did!

Now it's dumping all my eBay and Facebook messages into the junk folder! Yes I know I can open the junk folder, select the messages and click 'not junk.'

Two problems with that, first the time I'm wasting clicking all these messages and clicking not junk and secondly it doesn't work as all my Facebook and eBay messages still end up in junk!

Another problem which like the one above has just started is that almost every time I click on a message in the top window to open it as well as opening in the bottom window where it should it open in a new tab as well!

This is driving me nuts. Is it a known problem due to a bad update or is it here to stay in which case I will have to reluctantly look for another program?

Asked by Alex Tyrrell 7 hours ago

Last reply by sfhowes 3 hours ago

Changing password, getting "unconfirmed session" when selecting save

Got email Mozilla logo Your Mozilla account and data will be deleted Your Mozilla account is used to access free privacy and browsing products like Firefox sync, Mozilla… (read more)

Got email Mozilla logo Your Mozilla account and data will be deleted Your Mozilla account is used to access free privacy and browsing products like Firefox sync, Mozilla Monitor, Firefox Relay, and MDN. On Saturday, 6 Sep 2025, your account and your personal data will be permanently deleted unless you sign in. Login (OK) , change password Enter new password get "unconfirmed session" why?

Asked by dougjbarnes 7 hours ago

Last reply by Lin 3 hours ago

mot de passe principal

Depuis la dernière mise à jour, Firefox me demande le mot de passe principal à chaque ouverture de Firefox. Je ferme ou j'annule et ça marche sans avoir à renseigner mon … (read more)

Depuis la dernière mise à jour, Firefox me demande le mot de passe principal à chaque ouverture de Firefox. Je ferme ou j'annule et ça marche sans avoir à renseigner mon mot de passe principal. (c'est agaçant !!) La procédure préconisée par Firefox (menu-paramètres-vie privée et sécurité-identifiants et mots de passe-décocher la case à côté d'utiliser un mot de passe principal....... ) ne change rien. Merci

Asked by secouard.c 16 hours ago

Last reply by Paul 3 hours ago

  • Solved

Cannot Recall Master Password

It has been some time since I've used my Mozilla browser and cannot recall what I would have set my master password as. I have tried every password I would have used to n… (read more)

It has been some time since I've used my Mozilla browser and cannot recall what I would have set my master password as. I have tried every password I would have used to no avail. I tried the account recovery with my gmail.com email, but the error message that I keep reaching says that I need the account I would've signed up with? If I enter a completely not related email, I get the proper message that there is no account associated. Being how long it has been, it's not a serious issue to even have access to old credentials, I definitely just want to access my account.

Thank you!

Asked by Shorty Shorts 3 hours ago

Answered by Paul 3 hours ago

  • Solved

Links

Previously, I was able to click on an image in a page, then it would appear below that pre-click. Then, if I wanted to view the image link, it would open that link in a n… (read more)

Previously, I was able to click on an image in a page, then it would appear below that pre-click. Then, if I wanted to view the image link, it would open that link in a new tab. Now, for some reason, when I try to click to the new location, it opens it in my existing tab, rather than a new tab. How can I fix that?

Asked by bsort13 3 hours ago

Answered by jscher2000 - Support Volunteer 3 hours ago