All Products Community Forum

I have an Optus email and use Thunderbird, for a week now I can only send but not receive emails with my Optus net email in Thunderbird, phoned Optus up say the problem is not theirs,got an it expert in spent 2hours on it at a cost of @$250 said to me ,everything is fine it seems Optus is blocking the Optus email from coming in,note I can send and receive emails with my iPhone with Optus email but not in Thunderbird. I am pulling my hair out is there a solution to this? Spent 20 hours plus trying to solve it ket alone paying an it technician plus on the phone to Optus and NO SOLUTION!!

Hello support-type people,

I have a specific website that I have active in FireFox called myNoise.net. It allows me to generate background noise generators to cover-up the distracting noises from my neighbours when working at home on my desktop computer. The audio on the website worked the last time I opened Firefox ~2 July ... but today, when I opened the browser, the audio no longer works. I cannot get the website audio to load at all - I added the website to additional exception lists & shut down some content blocking extensions, but no joy. The website was already listed in multiple exception lists & I do not know or understand what change(s) occurred with the browser that would prevent this site from properly functioning - since it literally worked a week ago. I would appreciate any assistance and/or guidance with this issue, otherwise I will be eliminating Firefox as one of my browser options. I have provided a screenshot of the site that shows the perpetual "now loading" screen. Thank you.

I don't think I chose the right topic, but here goes. With every Firefox update, my bookmarks and everything always seemed to merge into the new update. My computer rebooted with updates today, and I get into Firefox to find that NONE of my bookmarks made it this time.

Everything is empty, and I don't have a backup anywhere because I didn't expect this. Yes, I know - always back up everything but honestly, I haven't had time.

Does anyone know how to fix this? Are my bookmarks hidden somewhere?

I have a lot of stuff for research for writing stored in my bookmarks, and I can't lose them.

Thank you for your help!

Previously, recent websites, and pinned websites would show on the Firefox Home / New Tab page. Now, it is completely blank, except for three rows of blank boxes, which are unresponsive, a search entry, which works, and a weather app with menu.

I've searched and searched for a solution, find limited cases previously, but no solutions.

I can't access "settings." When I click "Settings" a faint shadow around the edges of my screen appears, but the actual page does not load. Sometimes, Firefox itself won't open for several days so I've had to start using an alternate browser when this happens. Is this a known issue?

where can I set my default location in Firefox? Windows 10 (desktop) has removed Maps so the computer's default location cannot be determined, and now Google Maps in Firefox has the wrong location for this computer

Hi. I changed my default to Firefox but when I open a tab that darn Yahoo keeps coming up. I restarted my computer and everything. How can I get Firefox to be my search engine?

Since updating Firefox to 140.0 (I am currently on 140.0.2 on macOS Sequoia 15.5), when I launch a Firefox window using the non-default profile, that window is not able to load any pages. When I try to close that window, it either requires me to "force quit" it, or if I wait long enough, the Firefox crash reporter appears.

When I first create a new profile, it works. However, after closing that window, or restarting Firefox, the non-default profile can't load pages and eventually crashes.

Things I have tried:

• Deleting all profiles and re-creating them.
• Using new-style profiles instead of the ones managed by `about:profiles`.
• Visiting a local address using an IP address to rule out DNS issues.
• Starting with the non-default profile (using the new-style profile switcher)
• Starting the non-default profile in troubleshooting mode (the browser crashes when trying to restart)
• Clearing the startup cache in the non-default profile (the browser crashes when trying to restart)

I need to know where to go on Firefox to clear my cookies. I'm having trouble completing purchases using PayPal. When I go from PayPal back to the shop to complete the purchase, it will not pay to complete. PayPal says all is okay on their end. One person suggested clearing my cookies, but I don't know how to do that. Please help if possible. Thank you!

Had a 'Onetel' e-mail address for years and have had the same issues with it a few times where as it just 'drops out.

Have been on here before and received good advice. Last time it dropped out apparently because it didn't know the servers name and that was it it didn't want to play any more. I am determind to get this working again so that I can send from One Tel. It has a Forwarder to another account so I still get the messages. Also have gone in via TalkTalk (who apparently now own Onetel and can receive the messages on my phone (iPhone13) but very hard to reply from it. Any help to get this account up and running from my Desktop gratefully recieved.

Thanks, Dick.

Whitelisting WebSites When I asked this, a Mozilla page popped up entitled Firefox Focus ... described whitelisting but am not sure if this is integral or Firefox Focus is an extension ?

I usually use Nightly as my default browser in a Windows 11 system. Recently I started to get a new error message showing up when I try to select multiple messages in Yahoo e-mail. I select them by clicking on the first message, then holding down Shift and clicking on the last message in the range. That should turn on the selection boxes for all the messages between the two.

Now, when I press the Shift key, I get an error box right on top of where my mouse cursor is, so it interferes with me. The top of the box says "mail.yahoo.com", which is the web-site I'm signed in on. Then it has a link with the text "Login - Sign in to Yahoo". Below that is an ad for all the wonderful things I can get by signing in to Yahoo. At the bottom is an error message, "We can't generate key points for this webpage."

I tried the same action in the current General Release of Firefox, v140, and this does not happen. I suspect that this is an intrusion by some sort of AI software, but I don't know what setting might have been activated to turn this on. Does anyone have any idea how to turn it off?

In FF, in the password utility, the entries are sorted by domain. That establishes that a domain sort is possible.

However, every export utility I have encountered, if it sorts at all, sorts by line.

One use I make of a printed copy is as a maintenance markup document. Some of my accounts - eg mozilla.org - have multiple access addresses in the same domain. A line sort scatters them, and I need to somehow collect them.

Would it be a big effort to output sorted by domain?

TY

Recently I had to rebuild my PC Windows 10 .

However Download speeds in FIREFOX are very slow, 10Mbs BUT Microsoft EDGE browser runs at 50Mbs. What is going on? I have Relinstalled Mozilla several times but no luck THUNDERBIRD works - but I have no way of measuring its speed.

I have followed all the suggestions from COPILOT with no success

Any suggestions would be helpful

I just updated to version 140.0 and now my subfolders are out of order. Is there a fix for this, short of fixing it manually? I miss how they were automatically alphabetized. That went away when manual reordering was implemented. I can't grab a bunch at the same time and move them, since the order is so messed up.