• Solved

My background on my firefox browser.

I was customizing my background by loading a picture. It's adult in nature. It should be my computer in my in my private home. When something amazing started happening. … (read more)

I was customizing my background by loading a picture. It's adult in nature. It should be my computer in my in my private home. When something amazing started happening. If I load ANY image with a naked woman on it After a few minutes Fire fox auto removes it. I have done this 30 times. I use ANY fire fox picture it's fine stays there forever. Load ANY picture with a naked woman on it and poof 2 minutes later it's gone. So please can you explain to me why whats claimed to be the most private and secure browser around is censoring me in my own home about what backgrounds I can have? I find this highly disturbing. And I am quite serious I have had them removed at least 30 times. I'm 56 y/o If I want a naked woman on my background it should be my business not fire foxes. Also no chrome is not doing it. neither is windows. It's Firefox removing them. Any explanation would be nice.

Asked by msp_msp22 1 day ago

Answered by msp_msp22 1 day ago

  • Solved

Oversize screen on my monitor

I can't find the adjustment for my screen size. It's overrunning all the edges of my monitor making it impossible to see my panel on top and bottom. Is it in my computer … (read more)

I can't find the adjustment for my screen size. It's overrunning all the edges of my monitor making it impossible to see my panel on top and bottom. Is it in my computer or is it firefox?

Asked by jeff c 1 day ago

Answered by jscher2000 - Support Volunteer 1 day ago

  • Solved

I have not been able to see all of the emails in the trash folder in order to delete the latest or access ones

Fix the problem; how can I see all that are in the trash folder? I need to be able to delete the oldest ones and access those sent there recently in error. The display s… (read more)

Fix the problem; how can I see all that are in the trash folder? I need to be able to delete the oldest ones and access those sent there recently in error. The display says there are over 900, but I can only see nine and the dates are not the most recent nor the least recent nor consecutive.

Asked by jodeepreston 2 weeks ago

Answered by jodeepreston 1 day ago

  • Solved

Extensions menu dosen't show up

Hello, Recently tried to open a Extension clicking it to configurate it, but the Extension menu didn't show up. I tried using other profiles, clear my data and a bunch of… (read more)

Hello, Recently tried to open a Extension clicking it to configurate it, but the Extension menu didn't show up. I tried using other profiles, clear my data and a bunch of things. It happens with any Extension.

  • It started happening when I formatted my PC
  • It's not a Extension problem, it's firefox problem because i tried in other browsers
  • I tried using other Firefox versions and forks
  • Also using geckium theme (Makes firefox look like Chrome 2009+)

Please, if you can help me i will thank that.

Asked by Luis Palomares 2 days ago

Answered by Balázs Meskó 1 day ago

  • Solved

can't forward email; Thunderbird calls it spam

I get a lot of phishing emails. I usually forward them to various banks and businesses so the phishers can be stopped. However, now, Thunderbird thinks that I have been… (read more)

I get a lot of phishing emails. I usually forward them to various banks and businesses so the phishers can be stopped. However, now, Thunderbird thinks that I have been found to be a sender of spam--- therefore, I am blocked from forwarding almost everything (even if it is legitimate business !!). Oh how I would love to get my hands on a phisher; they have made a mess out of regular good people's lives. How can I get removed from Thunderbird's scam list. I'm not a scammer, spammer, phisher.

Asked by Edmund 1 day ago

Answered by sfhowes 1 day ago

  • Solved

ICloud Login Problem

Hello, I can no longer log in to iCloud applications on Firefox . On my iPhone 11, I receive the request to log in to my Apple account. I followed the same steps and was… (read more)

Hello,

I can no longer log in to iCloud applications on Firefox . On my iPhone 11, I receive the request to log in to my Apple account. I followed the same steps and was able to do so on Google Chrome. Attached is the error message.

Thank you in advance for your feedback.

Asked by Ambrazh 2 days ago

Answered by Denys 2 days ago

  • Solved
  • Archived

newly added account on TB disappears on closing. And multiple prefs.js files - prefs-1.js, prefs-2.js (win10) CAUSE: McAfee

Problem: newly added account disappears when TB is closed. Thunderbird on this PC (Dell Latitude 6540) has held a Verizon account for years. The "new" account is a differ… (read more)

Problem: newly added account disappears when TB is closed. Thunderbird on this PC (Dell Latitude 6540) has held a Verizon account for years. The "new" account is a different, equally old Verizon account kept on TB in an identical PC I no longer use. When added to TB on the present PC it tests and works fine until TB is closed. Repeated numerous times. Having read thread # 1286437 I did what follows , to no avail: 1. tried TB in troubleshoot mode; 2. tried in Windows safe mode; 3. cleared startup cache; 4. drastically pruned old emails; 5. looked up profile folder under troubleshooting info. Folder qxxxxxxd ( size 1.18 GB before adding new account) holds one folder tree, one directory tree, but NO prefs.js file. Instead, twenty-two prefs-xx.js files from 1 to 22; removed all to a thumb drive except prefs-1.js which I dared not rename as prefs.js; 6. found two profile folders, both labeled default. One is the above holding 1.18 GB, the other holds 685 MB (probably harmless and related to an old university account no longer extant). I copied both profile folders to a thumb drive. Note: profile folder qxxxxxxd is clearly engaged in what I am attempting. When TB is open with the added new account working -- which is the case as I am writing --, profile folder size increases from 1.18 to 1.20 GB and the number of folders increases by one (under "Mail" the list of pop.verizon-xx.net sub-folders increases from 17 to 18). Please advise on what to do next; I am 86 and no software geek, but can follow instructions... Thanks --Paul

Asked by pmdeweer 10 months ago

Answered by pmdeweer 9 months ago

  • Solved
  • Archived

Updating server setting in Thunderbird reverts with restart (win10)

I'm trying to update the server settings for an email address in Thunderbird, but it reverts to the old settings when Thunderbird restarts. I go to the account settings … (read more)

I'm trying to update the server settings for an email address in Thunderbird, but it reverts to the old settings when Thunderbird restarts.

I go to the account settings for the email address of interest. I then update the Server Name or the User name (they both do the same thing). This then produces a pop-up that says "Restart is required to apply the server name or username change." Click OK to restart and when Thunderbird has restarted the Server Name/User Name has reverted back to the old setting.

A similar thing happens if I try and make the matching changes to the outgoing SMTP settings. They appear to change until Thunderbird restarts at which point the old settings have been restored.

I needed to make this change to two PC's. One PC (a windows 11 PC) worked fine. The other (a windows 10 PC) consistently fails. The affected PC is using the latest Thunderbird ver 115.5.1.

What am I missing here? Why can't we change the Server settings?

Asked by ian208 1 year ago

Answered by ian208 1 year ago

  • Locked

A couple of issues with my john@jtbcpa.com email account.

To all Thunderbird Tech Junkies - I have been using Thunderbird for well over 20 years. But, this year it did me in. My email, john@jtbcpa.com, was hosted by some no… (read more)

To all Thunderbird Tech Junkies -

I have been using Thunderbird for well over 20 years. But, this year it did me in.

My email, john@jtbcpa.com, was hosted by some no name outfit that was poor. It took forever for emails to send, and I could not update away messages..

I asked my internet guy to move my email from the old profile to gmail. I was hoping to keep my same profile and email on Thunderbird, without having to change to either Outlook or some other software to run email.

So, my internet guy moved the john@jtbcpa.com to Gmail. However, once he moved the email Gmail, Thunderbird, gave me several problems - as follows.

1. No matter how many times we tried to add the new email address to Thunderbird, it could not find the server. We tried multiple gmail settings. No go.

2. I am not the experienced in updating computers, but I had updated email on Thunderbird many times before. For both new accounts, and new computers. It took time, but I made it work. I could always find the files in the profile folder that I needed to copy and move.

However, the new Thunderbird would not allow me to go in and manually alter settings when it was looking for the john@jtbcpa.com account on Gmail. Thunderbird kept telling me it could not find the account on the server. And, manual setup was not available on the updated Thunderbird software. Why????

3. The email works fine when you go to the GMail web site.

4. Since I needed a better platform than the GMail website, we were able to load the john@jtbcpa.com email on Outlook. However, I did not have all my email addresses. (after 20 years I have about 2000 email address.)

5. I thought I could export the email address from Thunderbird to a CSV file and maybe load them into outlook. However, when I went to export, there was only one option to export and that was to export everything. Which included thousands of old emails and addresses from various email accounts. That was not going to help. What happened to the export tool which would download or export your email addresses only?

So, I have to look at the old emails in Thunderbird to get the email addresses.

I am not sure why the update to Thunderbird is so limited. I have loved the program for many years. It was easy to use.

And, I was always able to get all previous email addresses to work.

In conclusion, I am not sure why Thunderbird cannot recognize my john@jtbcpa.com account. It can see my other two gmail accounts, brozowski99@gmail.com and john@johncpa.com. Maybe the person who upgraded the account put some sort of block on it through gmail. I don't know.

I have spent hours on this transition, which should not have taken more than an hour. And, I even offered to pay someone to call me to help me with the platform. This is where internet online services and AI are useless. I need a tech savvy Thunderbird expert to call me, go on my computer, and make it work. But, all the responses I got was - "We will not do that."

So, I am forced to move to Outlook. I am not happy, and all the old emails will remain on Thunderbird.

I know the software was free. And, I was happy to pay someone to get it to work. Or, maybe look at my gmail settings to see if there is a blocker preventing Thunderbird from seeing the account.

No need to respond - I just needed to vent.

John Brozowski

Asked by brozowski99 2 days ago

Last reply by david 1 day ago

  • Solved

Creating a Firefox CSV File of My Passwords ??

Hello: I am trying to create a csv file of my passwords to import to Microsoft Edge from FF. I went through these steps in Firefox: Settings>General>Import>Se… (read more)

Hello:

I am trying to create a csv file of my passwords to import to Microsoft Edge from FF. I went through these steps in Firefox:

Settings>General>Import>Select Passwords from CSV...

...and then it takes me to browse my computer for a CSV file that I have YET to create. I don't think this is how you create such a file.

I'm not sure how to import my passwords to create a CSV file so I can put them into MS Edge. When I tried importing my password (and all my other data) inside of Edge via Edge, it only brought in 235 passwords from Firefox where I have 422. So I would assume if I used and imported my passwords to Edge via a CSV file instead that all my passwords would populate in Edge not roughly half of them.

Could you please tell me how to create a password CSV file in Firefox to use in Edge?

Many thanks in adabce

Asked by StevenB 4 days ago

Answered by Paul 1 day ago

  • Solved

How can I add a task with a due date but no due time?

(None of the topics provided when creating the question seems to "best describe" this question. So I chose one at random.) When I create a new task, I can choose a due d… (read more)

(None of the topics provided when creating the question seems to "best describe" this question. So I chose one at random.)

When I create a new task, I can choose a due date. But it seems that when choosing a due date, it forces me to also choose a due time. Is it possible to add a task with a due date but no due time? Maybe something akin to the "all day event" for calendar events?

This answer says to "choose the option 'All Day Event'", but I don't have this option when creating a task (see attached screenshot).

My workaround is to choose an arbitrary time. While this works somewhat, it's unsatisfactory.

Thanks for any help.

Asked by gelists+firefox 2 days ago

Answered by gelists+firefox 2 days ago

  • Solved

Attention!!! Click to turn on the antivirus"

Last few days I've been getting this popup: Attention!!! Click to turn on the antivirus or Attention!!! Click to scan the device obviously some phishing or somethi… (read more)

Last few days I've been getting this popup:

Attention!!! Click to turn on the antivirus

or

Attention!!! Click to scan the device

obviously some phishing or something. How can I get rid of it?

Asked by rayandrews 4 days ago

Answered by James (doing minimal support dowdays) 4 days ago

  • Locked

importing profile into Win 11 thunderbird (locked)

I'm sure this is a really dumb question but I'm all set to unzip my profile backup into new machine. I see it named in the Quick Access window, but a double click on it … (read more)

I'm sure this is a really dumb question but I'm all set to unzip my profile backup into new machine. I see it named in the Quick Access window, but a double click on it brings an error message that I have to unzip it first. Clearly I'm learning both my laptop and win 11 at the same time, and I don't know where/how to unzip it. I'm confused, I hope my question isn't. Can anyone talk me thru getting it unzipped so I can import it into Tbird in new machine? Thanks, Stacy

Asked by Annette 1 week ago

Last reply by Wayne Mery 2 days ago

  • Locked

pasted new folder, all messages scrambled/missing (locked)

David: You were right, I'd taken the file instead of the folder. This morning I erased the flash and started again. Copied the folder. Moved to Laptop, pasted the fol… (read more)

David: You were right, I'd taken the file instead of the folder. This morning I erased the flash and started again. Copied the folder. Moved to Laptop, pasted the folder. No questions of overwriting or anything. However when I went into Tbird, it was screwed up. It runs, but there are messages missing, none of my mailboxes were there, so I assume none of my addresses as well. There were 4 messages in the IN box. There was 1 new msg that came in when I opened the program, and it properly brought over 3 from the old folder. There were 0 drafts, and I have a slew of them on my old app. It brought over a lot of sent msgs which might be okay, hard to sort them all out. Several of the messages were dated no more recently than 8-30. I use my computer every day, there are posts in here up until this morning. It brought over 0 archived, should be some. And in Junk it brought 213 over, but in the old app I have 1. In Trash it brought over 571 msgs, some of which may be correct it's hard to figure it all out. If I did something wrong, why didn't it affect Everything? I'm so dispirited and exhausted by now I'm thinking it might be easier to re-enter the contacts and mailboxes by hand! If you have any suggestions I'd love to hear them. I'm writing to you on my old machine because yesterday I had problems using this site with the laptop. Thanks, Stacy

Asked by Annette 6 days ago

Last reply by Wayne Mery 2 days ago