since updating to ver 25 FF crashes every time I try to print from it
when I click on FF...print....print or ff...print...print preview all I get is the hourglass and then FF freezes(not responding) every time. Never had this problem before update. Even when in Gmail if I click on Gmails print icon, same thing happens. I use win 7 home premium on my Dell desktop. IE prints ok.
Chosen solution
Try doing the Reset Printer settings procedure.
https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox#w_reset-firefox-printer-setting
Read this answer in context 👍 1All Replies (7)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
bp-a37fd24e-90f8-4ae1-a216-68cf62130402 4/2/2013 3:09 PM bp-37693044-8c36-46cc-9a8c-578502130204 2/4/2013 5:41 PM bp-b7da47c4-2b22-4fbb-b05e-ccb1a2120911 9/11/2012 9:53 AM bp-7e9bd448-6398-4899-a313-78a292120810 8/10/2012 11:56 AM bp-4607a483-e9e3-4a43-abbf-5bd412111020 10/20/2011 7:12 PM
There are no recent crash reports. I believe this is because FF does not show it crashed so I would have the option to send a crash report. It just sits there with the print dialog box open, the hour-glass, and in the top line of FF it adds (not responding). The only way I can close it is to use windows task manager.
Try the Firefox SafeMode to see how it works there.
A troubleshooting mode, which disables most Add-ons.
Troubleshoot Firefox issues using Firefox SafeMode
When in Safe Mode...
- The status of plug-ins is not affected.
- Custom preferences are not affected.
- All extensions are disabled.
- The default theme is used, without a persona.
- userChrome.css and userContent.css are ignored.
- The default toolbar layout is used.
- The JIT Javascript compiler is disabled.
- Hardware acceleration is disabled.
- You can open the Firefox 15.0+ SafeMode by holding the Shft key when you use the Firefox desktop or Start menu shortcut.
- Or use the Help menu item, click on Restart with Add-ons Disabled... while Firefox is running.
To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shft key) to open it again.
thanks for the suggestion Edmeister. I opened FF in safe mode and when I try to print or even print preview it still doesn't work. It acts exactly the same as I described above..
Chosen Solution
Try doing the Reset Printer settings procedure.
https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox#w_reset-firefox-printer-setting
all better...thanks all