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using firefox20.0.1 in windows xp 32bit after update ...video loads fine but without sound..reinstalled everything but no effect.works fine in IE & Chrome.Help?

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  • Last reply by sulman

sulman
sulman
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Before updating latest version of firefox videos were loading fine with sound, but after updating firefox to latest version i am unable to hear any sound in flash videos, i have updated latest flash player and tried to uninstall and then reinstall firefox as well as flash player but it has no effect. all videos on web work fine in Chrome and IE. i am having trouble only on firefox. i have read and tried every thing on firefox support website but problem still exists. Need HEIP ............. what should i do ? xp service pack is also installed.

Before updating latest version of firefox videos were loading fine with sound, but after updating firefox to latest version i am unable to hear any sound in flash videos, i have updated latest flash player and tried to uninstall and then reinstall firefox as well as flash player but it has no effect. all videos on web work fine in Chrome and IE. i am having trouble only on firefox. i have read and tried every thing on firefox support website but problem still exists. Need HEIP ............. what should i do ? xp service pack is also installed.

All Replies (2)

cor-el
cor-el
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  • Top 10 Contributor
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You you check the setting in the Volume mixer for the plugin-container process?

Try to clear the Flash local storage and settings.

  • Windows Control Panel > Flash Player > Storage: Local Storage Settings
    • Remove a specific domain: Local Storage Settings by site
    • Remove all domains: Delete All and Delete Data

Flash Website Storage Settings panel:

Global Storage Settings Panel:

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.

Modified by cor-el

sulman
sulman Question owner
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Hi there. Thanks for replying but unfortunately none of above works to resume no sound in videos on web sites...i also reinstalled service pack 3 but no affect. tried all of above mentioned troubleshooting...i dont know what to do and with what ! video files play well in chrome and IE...