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after updating to FF 20, the Welcome Message will not close, and there is no opt out.

  • 1 reply
  • 1 has this problem
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  • Last reply by cor-el

randyrides
randyrides
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this is maddening. After updating to FF20, each and every time I open FF the stupid Welcome message is permanently displayed in a tab. There is no way to opt out. You cannot close it. I have tried cleaning out cookies and cache to no avail. I even signed up hoping that would automatically close it, nothing. I am really really annoyed now. Is this a new feature of Firefox, forcing their messages to appear without any means of closing them?

this is maddening. After updating to FF20, each and every time I open FF the stupid Welcome message is permanently displayed in a tab. There is no way to opt out. You cannot close it. I have tried cleaning out cookies and cache to no avail. I even signed up hoping that would automatically close it, nothing. I am really really annoyed now. Is this a new feature of Firefox, forcing their messages to appear without any means of closing them?

Chosen solution

You can check for problems with preferences and try to rename or delete the prefs.js file and possible numbered prefs-##.js files and a possible user.js file to reset all prefs to the default values.

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cor-el
cor-el
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  • Top 10 Contributor
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Chosen Solution

You can check for problems with preferences and try to rename or delete the prefs.js file and possible numbered prefs-##.js files and a possible user.js file to reset all prefs to the default values.