Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

hotmail-outlook change over. is use firefox, cannot open email, MS has no solution except update fire brower, done so but not possible to open email

  • 4 replies
  • 43 have this problem
  • 4 views
  • Last reply by cor-el

ucmarlin
ucmarlin
more options

initially change over from hotmail to outlook in firefox worked fine, but now I no longer can open my emails contacted MS but they could not help we have no techn. inform. concerning Firefox, finally MS suggested to install and update new brower 19.02 after installation no change still cannot open my email via firefox

initially change over from hotmail to outlook in firefox worked fine, but now I no longer can open my emails contacted MS but they could not help we have no techn. inform. concerning Firefox, finally MS suggested to install and update new brower 19.02 after installation no change still cannot open my email via firefox

All Replies (4)

philipp
philipp
  • Moderator
more options

hello, please try to reset firefox and see if this can address the issue...

gooddoc1
gooddoc1
more options

I have this problem, too, except with windows mail and a live.com account.

kobe
kobe
more options

hello, gooddoc1 may you please ask a new question, hit ask new question on top of the page, thanks in advance!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the cache and the cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.