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Firefox Not Sending Password Reset To My Email Address

  • 2 replies
  • 11 have this problem
  • 23 views
  • Last reply by Sam Hodges

Sam Hodges
Sam Hodges
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I can Login and Logout with my Username and Password. However, when I went to Get Firefox Addons it would not let me sign in with my Email Address and Password. It said either Email Address or Password was not recognized. I clicked on Forgot My Password and it said an Email had been sent. However, it must have the wrong email address stored because I did not receive the email. I only have 3 email addresses, and I did not receive an email at any of them. I receive emails from Mozilla all the time. This get addons I cannot login to.

I can Login and Logout with my Username and Password. However, when I went to Get Firefox Addons it would not let me sign in with my Email Address and Password. It said either Email Address or Password was not recognized. I clicked on Forgot My Password and it said an Email had been sent. However, it must have the wrong email address stored because I did not receive the email. I only have 3 email addresses, and I did not receive an email at any of them. I receive emails from Mozilla all the time. This get addons I cannot login to.

Chosen solution

Everything you sign up for at a Mozilla website uses separate login databases, nothing is coordinated between the various domains and sub-domains used by Mozilla. Maybe you used the wrong username / password for the Add-ons website? IOW, you aren't registered at AMO and are trying to use login information from a different Mozilla website.

BTW, unless you are using special features at the Add-ons website, like "collections", you don't even need to login for basic stuff like searching for Add-ons or installing Add-ons.

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All Replies (2)

the-edmeister
the-edmeister
  • Moderator
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Chosen Solution

Everything you sign up for at a Mozilla website uses separate login databases, nothing is coordinated between the various domains and sub-domains used by Mozilla. Maybe you used the wrong username / password for the Add-ons website? IOW, you aren't registered at AMO and are trying to use login information from a different Mozilla website.

BTW, unless you are using special features at the Add-ons website, like "collections", you don't even need to login for basic stuff like searching for Add-ons or installing Add-ons.

Sam Hodges
Sam Hodges Question owner
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Thank you for your responses. My problem is soloved. I obviously used different databases. I signed in by launching Firefox and using the sign in there. Thanks, Sam