Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

instead of seeing a web site, I always see an error page (even when offline)

  • 2 replies
  • 1 has this problem
  • 14 views
  • Last reply by joelmhall

more options

For several days, I see an error page when trying to see a certain web site. I suspected something was wrong when I got the same error page when offline. I checked another browser and the website is just like always, no error. I would prefer to use firefox.

For several days, I see an error page when trying to see a certain web site. I suspected something was wrong when I got the same error page when offline. I checked another browser and the website is just like always, no error. I would prefer to use firefox.

Chosen solution

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Edit > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Edit > Preferences > Privacy > Cookies: "Show Cookies"
Read this answer in context 👍 0

All Replies (2)

more options

Chosen Solution

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Edit > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Edit > Preferences > Privacy > Cookies: "Show Cookies"
more options

I had already removed the cookies for this site. Clearing the cache did the job. Thanks.