Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

useing firefox then it stops and says not responding this can happen every five minutes

  • 3 replies
  • 18 have this problem
  • 6 views
  • Last reply by cor-el

froggy11
froggy11
more options

firefox stops responding then if i click the mouse again the screen goes white, i then have to close at bottom of page and staragain this is happening repeatadly. i have up dated plugins this did not help i have done all other updates available.

firefox stops responding then if i click the mouse again the screen goes white, i then have to close at bottom of page and staragain this is happening repeatadly. i have up dated plugins this did not help i have done all other updates available.

All Replies (3)

John99
John99
more options

Is this only certain sites, for example ones with lots of video content. You also need to consider what else your computer is doing, possibly as automated background tasks such as

  • security updates or scans
  • disk indexing
  • downloads

You could try running with minimal extensions enabled and use Task Manager to check ( Ctrl+Alt+Del; or on newer windows machines Ctrl+Shift+Esc) what is running and how busy the CPU is.

See also

froggy11
froggy11 Question owner
more options

thanks for you reply john99 i don't think its that as all i am doing is checking email . i dont think it could cope with two things at once.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See also:

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See: