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My add-ons are not working even though they say they are.

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  • 15 have this problem
  • Last reply by cor-el

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I can't uninstall, use or basically do anything with my add-ons. it claims that they are active, but they are not operating.

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You can delete the files extensions.* (extensions.rdf, extensions.cache, extensions.ini, extensions.sqlite) and compatibility.ini in the Firefox profile folder to reset the extensions registry. New files will be created when required.

See "Corrupt extension files": http://kb.mozillazine.org/Unable_to_install_themes_or_extensions

If you see disabled extensions that are not compatible on the next start in "Tools > Add-ons > Extensions" then click the "Find Updates" button to do a compatibility check.