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need help

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  • 14 views
  • Last reply by cor-el

vrms10
vrms10
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I'm desperate for some help here. I'm a long time customer of Mozilla, and have used Firefox for many many year. Recently, my hard drive was erased, I lost all my data, and I've got a new computer that I'm setting up I'm trying to sign into my Firefox but I don't have the password. I go through Password reset options, and it send a code to my email ([edited] @mindspring.com) and the spam filter is filtering out the email, so I cannot see it. I'm stuck in a loop! I cannot get the passcode and cannot sign into my account. I just need to chat with someone to help me. Please call my call when available.

vince Schmidt

I'm desperate for some help here. I'm a long time customer of Mozilla, and have used Firefox for many many year. Recently, my hard drive was erased, I lost all my data, and I've got a new computer that I'm setting up I'm trying to sign into my Firefox but I don't have the password. I go through Password reset options, and it send a code to my email ([edited] @mindspring.com) and the spam filter is filtering out the email, so I cannot see it. I'm stuck in a loop! I cannot get the passcode and cannot sign into my account. I just need to chat with someone to help me. Please call my call when available. vince Schmidt

Modified by James

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you would reset the password for the Mozilla account because you do not remember this password, then this will remove all data stored on the Sync server because this password is used to encrypt your data locally before it is uploaded to the Sync server and only this password or a possible recovery key can decrypt this data on the Sync server.

If an email is blocked by a spam filter then it usually ends up in a spam folder where you can read it and possibly unmark it.

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