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I would be highly grateful if anyone could please help me?

  • 2 replies
  • 0 have this problem
  • 42 views
  • Last reply by cor-el

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I am having problems with your Firefox web browser a lot of websites seem to keep crashing and refuse to load and sometimes i am getting errors like this:

https://support.mozilla.org/en-US/kb/secure-connection-failed-firefox-did-not-connect

I have checked all settings everything is correct and my web browser is up to date!

I am particularly having this problem on my windows 7 laptop it is a 64bit version.

Any help would on this would be highly appreciated!

Kind Regards

Mark.

I am having problems with your Firefox web browser a lot of websites seem to keep crashing and refuse to load and sometimes i am getting errors like this: https://support.mozilla.org/en-US/kb/secure-connection-failed-firefox-did-not-connect I have checked all settings everything is correct and my web browser is up to date! I am particularly having this problem on my windows 7 laptop it is a 64bit version. Any help would on this would be highly appreciated! Kind Regards Mark.

Modified by Mark Dorrington

All Replies (2)

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Try changing DNS over HTTPS (DoH) to "Off" or "Max Protection" and in Connection Settings change "Use system proxy settings" to "No proxy".

Does it still happen in Troubleshoot Mode?

Helpful?

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You can check the connection settings.

  • Settings -> General -> Network: Connection -> Settings

If you do not need to use a proxy to connect to internet, select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See "Firefox connection settings":

Helpful?

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