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login goes into change password that is coninuously looping

  • 2 replies
  • 0 have this problem
  • 10 views
  • Last reply by cor-el

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This happens with multiple sites, so it is a Firefox BUG issue.

  1. 1 - When I go to login at "office.com/setup" I try to set up a new account because I don't recall my login.
  2. 2 - I type in my login name, example: "email@domain.com"
  3. 3 - Surprisingly it says choose another email, that one is in use.
  4. 4 - SO, I go back out and try again only THIS time I try logging in with my email because it is ME, not a new person
  5. 5 - Then it sends me to a NEW window to change my pwd.

I enter NEW pwd twice. It sends me back to the login page, I enter my new info and it sends me back to enter my NEWER password twice again. I fall for it and enter ANOTHER NEW PWD.

  1. 6 - It sends me back out to login AGAIN, then it asks me to enter my NEW password twice again.
  2. 7 - repeat #6 indefinitely

This has happened to me at my bank and Microsoft office download. These two companies are NOT related. But I am using Firefox both times. SUGGESTIONS??? My bank locked me out for too many attempts to get in. On and ON and ON and ON.

This happens with multiple sites, so it is a Firefox BUG issue. #1 - When I go to login at "office.com/setup" I try to set up a new account because I don't recall my login. #2 - I type in my login name, example: "email@domain.com" #3 - Surprisingly it says choose another email, that one is in use. #4 - SO, I go back out and try again only THIS time I try logging in with my email because it is ME, not a new person #5 - Then it sends me to a NEW window to change my pwd. I enter NEW pwd twice. It sends me back to the login page, I enter my new info and it sends me back to enter my NEWER password twice again. I fall for it and enter ANOTHER NEW PWD. #6 - It sends me back out to login AGAIN, then it asks me to enter my NEW password twice again. #7 - repeat #6 indefinitely This has happened to me at my bank and Microsoft office download. These two companies are NOT related. But I am using Firefox both times. SUGGESTIONS??? My bank locked me out for too many attempts to get in. On and ON and ON and ON.

All Replies (2)

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There's nothing surprising about 3. Does neither site offer to email you if you have forgotten your password?

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