Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Account Login Problem

  • 1 reply
  • 0 have this problem
  • 13 views
  • Last reply by Dropa

more options

Hello there! My name is Bilal and I synced my Firefox account to my other mail [email]@gmail.com. I enabled the 2F Verification and used an authentication app on my old mobile phone. My mobile phone got busted and I also don't have the backup codes. Would you please help me with this and provide me a solution to lg in back to my account because there are a lot of passwords etc. in my account. I do have access to my gmail account, so if you need any kind of verification, please do.

Hello there! My name is Bilal and I synced my Firefox account to my other mail [email]@gmail.com. I enabled the 2F Verification and used an authentication app on my old mobile phone. My mobile phone got busted and I also don't have the backup codes. Would you please help me with this and provide me a solution to lg in back to my account because there are a lot of passwords etc. in my account. I do have access to my gmail account, so if you need any kind of verification, please do.

Modified by Andrew

All Replies (1)

more options

This is user forum and if your device is lost or broken that receives the reset or code there's nothing more any other users on here can do to help this situation here. If your reset isn't working then that is consider a lost account.