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Machine slows down/Firefox crashes every time Ff auto-updates

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  • Last reply by Paul

Adria K
Adria K
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When Firefox auto-updates it slows down my machine so much that I stop being able to move my cursor and it often crashes other apps that I have running.

I have a relatively new Windows machine running the latest OS, so I doubt that's the problem.

Since the updates never seem to be anything critical and if there are new features I don't know about them because they've been drowned out by the unwelcome advertising that Firefox hijacks my experience to shove in my face, the obvious solution seems to be to turn off auto-update and just do it manually, when it is convenient for me.

However if there is a critical security update, I don't want to miss it, so I'd rather keep auto-updates on.

Is there something I can do to keep Firefox from horking my computer once a month, or do I have to revoke the auto-update privilege?

When Firefox auto-updates it slows down my machine so much that I stop being able to move my cursor and it often crashes other apps that I have running. I have a relatively new Windows machine running the latest OS, so I doubt that's the problem. Since the updates never seem to be anything critical and if there are new features I don't know about them because they've been drowned out by the unwelcome advertising that Firefox hijacks my experience to shove in my face, the obvious solution seems to be to turn off auto-update and just do it manually, when it is convenient for me. However if there is a critical security update, I don't want to miss it, so I'd rather keep auto-updates on. Is there something I can do to keep Firefox from horking my computer once a month, or do I have to revoke the auto-update privilege?

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Paul
Paul
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.