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My Student discount now showing in Vienna Symphonic Library account

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  • Last reply by TyDraniu

stevemartin.steve
stevemartin.steve
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Hi to Firefox support,

I now have a student discount in my Vienna Symphonic Library account, however, when I log in, it does not show up in Firefox, but when I log in on my Chrome Browser, it does show up. Is there some way to fix this up? It's just that I use my Firefox browser most of the time. I hope it's no trouble to look into this - my apologies if it is a bit too hard to fix up.

Hi to Firefox support, I now have a student discount in my Vienna Symphonic Library account, however, when I log in, it does not show up in Firefox, but when I log in on my Chrome Browser, it does show up. Is there some way to fix this up? It's just that I use my Firefox browser most of the time. I hope it's no trouble to look into this - my apologies if it is a bit too hard to fix up.
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TyDraniu
TyDraniu
  • Top 25 Contributor
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I guess it's due to adblock.

Try Firefox Troubleshoot Mode to see if the problem goes away. Firefox Troubleshoot Mode (previously known as Firefox Safe Mode) is a special diagnostic mode that temporarily turns off hardware acceleration, disables add-ons (extensions and themes) and resets some settings. See the Diagnose Firefox issues using Troubleshoot Mode article for details.

If Firefox is open, you can restart in Firefox Troubleshoot Mode from the Help menu:

  • Click the menu button Fx57Menu, click Help, select Troubleshoot Mode and click Restart in the "Restart Firefox in Troubleshoot Mode?" dialog that opens.

When the Firefox Troubleshoot Mode window appears, select "Open".

Fx88TroubleshootMode

If the issue is not present in Firefox Troubleshoot Mode, your problem is probably caused by an extension. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Troubleshoot Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again. (If you can't exit Firefox Troubleshoot Mode, please see Firefox is stuck in Troubleshoot Mode).

When you figure out what's causing your issues, please let us know. It might help others with the same problem.