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Upgraded to latest FF, 100.0 today. Unable to pay on line shop, access denied

  • 7 replies
  • 2 have this problem
  • 4 views
  • Last reply by dougcud

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Have upgraded to FF100.0 today. For years shopped at Tesco uk no issues. Today unable to complete payment with error: Access Denied You don't have permission to access "http://payment.tesco.com/en-GB/payment?" on this server.

Reference #18.dcce7a5c.1652090089.2ebfbfXX

(I omitted last two digits)

use private browsing.

Internet explorer works!

Have upgraded to FF100.0 today. For years shopped at Tesco uk no issues. Today unable to complete payment with error: Access Denied You don't have permission to access "http://payment.tesco.com/en-GB/payment?" on this server. Reference #18.dcce7a5c.1652090089.2ebfbfXX (I omitted last two digits) use private browsing. Internet explorer works!

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Have added this as missed on original post. With thanks, Doug

Name Firefox Version 100.0 Build ID 20220428192727 Distribution ID Update Folder C:\ProgramData\Mozilla-1de4eec8-1241-4177-a864-e594e8d1fb38\updates\E7CF176E110C211B Update History Update Channel release User Agent Mozilla/5.0 (Windows NT 10.0; rv:91.0) Gecko/20100101 Firefox/91.0 OS Windows_NT 10.0 19043 Application Binary C:\Program Files (x86)\Mozilla Firefox\firefox.exe Profile Folder C:\Users\Home\AppData\Roaming\Mozilla\Firefox\Profiles\rx15b4yx.default Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Performance about:performance Registered Service Workers about:serviceworkers Third-party Modules about:third-party Launcher Process Enabled Multiprocess Windows 1/1 Fission Windows 1/1 Enabled by default Remote Processes 9 Enterprise Policies Active Google Location Service Key Found Google Safebrowsing Key Found Mozilla Location Service Key Found Safe Mode false Memory Size (RAM) 15.9 GB Disk Space Available 760 GB Profiles about:profiles

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did not solve the issue

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https://downforeveryoneorjustme.com Payment.tesco.com Status Is payment.tesco.com down right now? It's not just you! payment.tesco.com is down.

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I have exactly the same problem. Have had to cancel this week's delivery as I can't pay. Phoned Tesco's "Helpline" and they told me to download and use a different browser. That isn't something I want to do.

Also just checked the downfor everyone or just me site and it says tescopayments is still down for everyone, which as it's 2 days since the last check, seems unlikely.

The reference for the access denied also started #18 but was then very different. If I hadn't just paid for 6 months delivery ( alas just outside the 2 week cancellation period) I'd just stop using Tesco.

Have you managed to resolve the issue?

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Very odd. I tried https://www.tesco.com/ and it is working. But payment.tesco.com is still not working.

I suggest starting from the main webpage and working your way to the payment page. If there is a problem, contact their support.

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Hi Sally and FredMcD

Thanks for the input and replies. This still exists! Tried load FF in safe mode, same problem. tried with a VPN and same. Tesco tell me no problems exist with website! Sainsbury works fine. Tesco payments do work but have to use Internet explorer! It does point to an issue with FF and the last upgrade. Is it easy to downgrade and keep my settings, really dont want to lose how have set up FF

Thanks again for all your effort.

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