Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Camera won't load on one site

  • 1 reply
  • 1 has this problem
  • Last reply by jonzn4SUSE

more options

HI, All of a sudden my camera wouldn't load on a site I use frequently--the teletherapy platform for Psychology Today. (I'm a psychotherapist). I tried everything to fix it, but nothing worked. I finally had the idea to switch browsers, and behold! it worked! So there is something about Firefox that suddenly disabled the video function for this particular site. The camera light is on, but the image does not load. It is not a problem with another video-conferencing platform I use (Webex) via Firefox, just a problem with Psychology Today. Please advise. I want to keep using Firefox for Pso Today, too, if possible.

Thank you. MBSwett

All Replies (1)

more options

I'm guessing this is the site that you're talking about? Can you provide steps to replicate the issue? Are you working with a laptop camera or external camera?


Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.