Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

not receiving emails

  • 4 replies
  • 1 has this problem
  • 13 views
  • Last reply by Matt

robynsbeauty17
robynsbeauty17
more options

Hi I'm not receiving my emails, I did find out that because I had not used my bigpond email for 180 days Telstra has cancelled it. They have now reconnented it but i'm not able to log into my thunderbird account. Thunderbird is asking me for my password. I have tried all the passwords I know of but nothing works. Can you help me please. I am able to receive emails on my mobile phone using Gmail. 

Regards Robyn
Hi I'm not receiving my emails, I did find out that because I had not used my bigpond email for 180 days Telstra has cancelled it. They have now reconnented it but i'm not able to log into my thunderbird account. Thunderbird is asking me for my password. I have tried all the passwords I know of but nothing works. Can you help me please. I am able to receive emails on my mobile phone using Gmail. Regards Robyn

Modified by Matt

All Replies (4)

Stans
Stans
more options

Double-check the server settings in Thunderbird vs those provided by Telstra.

robynsbeauty17
robynsbeauty17 Question owner
more options

I dont know how to do this

robynsbeauty17
robynsbeauty17 Question owner
more options

I dont want to lose my stored emails

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

In order for us to better investigate this issue, we'll need some more information.

Could you please do the following?

  1. Open the menu Fx57Menu > Help > Troubleshooting Information, then click Copy text to Clipboard.
  2. Go to https://pastebin.com, paste the info from your Troubleshooting Information page, use the Create New Paste button to create a page containing your info, then copy the resulting URL (address) of the page created.
  3. Open a reply to this post, and paste the link to your troubleshooting information you just copied.

Next, we'll need you to provide answers to the following question. Does Thunderbird work in troubleshooting mode ?