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click twice

  • 2 replies
  • 1 has this problem
  • 136 views
  • Last reply by FredMcD

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On the new home page with all those web site icons, and also in Bookmarks, SOME but not most web sites require you to click, slowly, to open a web page. Otherwise nothing happens. The most common is Microsoft Outlook web mail, as used by our University as standard email (Illinois at Urbana-Champaign). This started a couple of Firefox updates ago.

I find nothing about it anywhere.

The delay between clicks needs to be quite long like a second or more. In some cases up to 30 seconds works. At a couple of seconds it always works. If I close outlook and then try again later, after a minute of so that usually but not alwas does not happen, but after an hour, always.

If I start up Web Developer Network before trying, it says it sends a "get" but a red "circle with line through it" icon (i.e. the usual "don't" one) appears with "blocked" written in red.

How do I fix this?

On the new home page with all those web site icons, and also in Bookmarks, SOME but not most web sites require you to click, slowly, to open a web page. Otherwise nothing happens. The most common is Microsoft Outlook web mail, as used by our University as standard email (Illinois at Urbana-Champaign). This started a couple of Firefox updates ago. I find nothing about it anywhere. The delay between clicks needs to be quite long like a second or more. In some cases up to 30 seconds works. At a couple of seconds it always works. If I close outlook and then try again later, after a minute of so that usually but not alwas does not happen, but after an hour, always. If I start up Web Developer Network before trying, it says it sends a "get" but a red "circle with line through it" icon (i.e. the usual "don't" one) appears with "blocked" written in red. How do I fix this?

Chosen solution

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

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I should have said that you have to click slowly TWICE. Not a double click. One click, wait long enough for any normal web site to start, click again.

Another web site that does it is Weather Underground.

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Chosen Solution

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}