Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to delete or change a password that is incorrect

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

more options

I don't know how this happened. The wrong password for amazon.com--takes up the whole slot--was saved by Firefox & I can't delete it or change it. No idea what the password is. What can I do to rectify this? Have tried several things, all failed. Thank you.

All Replies (1)

more options

You mean that you can't remove this login entry on the about:logins (Lockwise) page or do you see this data in a drop-down list of a login form ?

You can use these steps to remove saved items from an autocomplete drop-down list.

  1. click the (empty) input field on the web page to open the drop-down list
  2. highlight an entry in the drop-down list with cursor Down key
    do not click the mouse or press the Enter key
  3. press Shift+Delete (68+) to delete the highlighted entry

Note that hovering with the mouse doesn't work.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.