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netflix website works in safemode, not in normal mode

  • 3 replies
  • 1 has this problem
  • 14 views
  • Last reply by FredMcD

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Greetings,

up until Sep 8th, I had no issues at all viewing netflix via firefox. suddenly, streams won't play, they get stuck, I've even encountered a video published in facebook that had it's audio distorted. but if I boot firefox in safe mode, everything works allright. firefox wasn't upgraded, I'm using firefox 80.0.1 on linux. I have noticed that flash was upgraded on Sep 9th but I would expect the same behavior to persists no matter if it is in normal mode or safe mode.

any ideas what can cause this?

Chosen solution

It could be the work of one of your add-ons, or it could be Hardware Acceleration. How to disable Hardware Acceleration {web link}

Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control> (Mac=<Command>) <Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All Of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is, detective.

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Chosen Solution

It could be the work of one of your add-ons, or it could be Hardware Acceleration. How to disable Hardware Acceleration {web link}

Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control> (Mac=<Command>) <Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All Of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is, detective.

Helpful?

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looks like it is one of the extensions, thing is, after trying to find which, the issues doesn't persists anymore. all the extensions are enabled and I have no issues anymore. so closing this issue.

thanks for the help.

Helpful?

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Glad to help. Safe Surfing.

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