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Logins and Passwords Keep Unchecking in Settings

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  • 1 has this problem
  • 10 views
  • Last reply by mcj3272

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Hello, Kind of like the title says, every time I close out Firefox, the "Logins and Passwords" option "Ask to save logins and passwords for websites" unchecks itself, and does not autofill or remember passwords on the next browsing session unless you go back and check the box each time. I included the troubleshooting text below. Thanks in advance for your help! Matt

Hello, Kind of like the title says, every time I close out Firefox, the "Logins and Passwords" option "Ask to save logins and passwords for websites" unchecks itself, and does not autofill or remember passwords on the next browsing session unless you go back and check the box each time. I included the troubleshooting text below. Thanks in advance for your help! Matt

Chosen solution

You can't have multiple Password Managers enabled at the same time, so if you have other Password Manager like RoboForm or Trend Micro Password Manager then the Firefox Password Manager (Lockwise) will be disabled.

If you have the "Trend Micro Password Manager" installed then uninstall this application via the Windows Control Panel.

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Chosen Solution

You can't have multiple Password Managers enabled at the same time, so if you have other Password Manager like RoboForm or Trend Micro Password Manager then the Firefox Password Manager (Lockwise) will be disabled.

If you have the "Trend Micro Password Manager" installed then uninstall this application via the Windows Control Panel.

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That was it, didn't even know I had Trend Micro installed.. Thanks for the help! Matt