Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why all of a sudden is Firefox opening addtional windows all on its own?

more options

When I click on anything firefox is jumping to a new window and opening some completely different site. It also is having this large white box that keeps popping into the screen with other search options. Never used to do this, just started in the last few weeks. Really a pain.

When I click on anything firefox is jumping to a new window and opening some completely different site. It also is having this large white box that keeps popping into the screen with other search options. Never used to do this, just started in the last few weeks. Really a pain.

All Replies (1)

more options

Your Firefox might be infected with a rogue extension. You can view, disable, and often remove unwanted or unknown extensions on the Add-ons page. Either:

  • Command+Shift+a (Windows: Ctrl+Shift+a)
  • "3-bar" menu button (or Tools menu) > Add-ons
  • type or paste about:addons in the address bar and press Enter/Return

In the left column of the Add-ons page, click Extensions. Then cast a critical eye over the list on the right side. Any systme extensions that Firefox installs on its own are hidden from this page, so everything listed here is your choice (and your responsibility) to manage. Anything suspicious? If in doubt, disable.

Sometimes a link will appear above a disabled extension to restart Firefox before the change takes effect. You can complete your work on the tab and click one of the links as the last step.

Any improvement?

You might also supplement your regular security software with a good "on demand" cleaning tool such as: https://www.malwarebytes.com/mac/