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My financial app uses interactive c. It now crashes. ERR msg :" Firefox has been blocked from accessing Graphics"

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

Adam Okhai
Adam Okhai
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I use Win 10 . A financial app I use displays interactive charts and graphs. The app always worked before. In the past several weeks, the app crashes , reopens and crashes again. The following error message is displays: "Firfox.exe has been blocked from accessing Graphics.." To get around this problem I have tested my app using other browsers (Chrome and IE). My financial app works on the latter. I would like very much to stick with Firefox. Any solution to this? I have enabled ads, cookies and have no new add-ons that I am aware of.

Many thanks

I use Win 10 . A financial app I use displays interactive charts and graphs. The app always worked before. In the past several weeks, the app crashes , reopens and crashes again. The following error message is displays: "Firfox.exe has been blocked from accessing Graphics.." To get around this problem I have tested my app using other browsers (Chrome and IE). My financial app works on the latter. I would like very much to stick with Firefox. Any solution to this? I have enabled ads, cookies and have no new add-ons that I am aware of. Many thanks

All Replies (3)

Paul
Paul
  • Moderator
  • Top 10 Contributor
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

BeerBaroN23
BeerBaroN23
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Also update your Video Card drivers and in firefox goto "about:support" the click "refresh firefox" for a clean go at it.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache":

  • Options/Preferences -> Advanced -> Network -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window