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Firefox continually crashes on Windows10.

  • 2 replies
  • 5 have this problem
  • 21 views
  • Last reply by cor-el

LinAlb
LinAlb
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Ever since I upgraded to Windows10, Firefox crashes. I am able to use it for awhile, then it just stops. This happens every day. I uninstalled then reinstalled, but that did not help. I've tried all fixes I could find. Firefox ran perfectly prior to installing Windows10. I am guessing it is a compatibility issue. I need a fix for this issue. Firefox is my preferred browser and the crashes make it difficult to use. Thank you.

Ever since I upgraded to Windows10, Firefox crashes. I am able to use it for awhile, then it just stops. This happens every day. I uninstalled then reinstalled, but that did not help. I've tried all fixes I could find. Firefox ran perfectly prior to installing Windows10. I am guessing it is a compatibility issue. I need a fix for this issue. Firefox is my preferred browser and the crashes make it difficult to use. Thank you.

All Replies (2)

FredMcD
FredMcD
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Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29

Use this link to check that your plugins are up-to-date. If any are listed as unknown or research, do not worry about them.

Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe PDF Plug-In For Firefox and Netscape 11.0.12 Adobe PDF Plug-In For Firefox and Netscape 15.8.20082


Shockwave Flash 19.0 r0 Shockwave Flash 18.0 r0
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Note: Edge on Win10 does not use ActiveX version but its own Flash.

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Flash Player Version 19.0.0.185
https://www.adobe.com/products/flashplayer/distribution3.html Note: Windows users must download the “Internet Explorer” and “Plugin-based browsers” installers.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Try to start Firefox in Safe Mode by holding down the Shift/Options key to see if that helps.

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-":

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

If you can't open Firefox, see: