Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox will not play videos in NY Times web site but other sites o.k.

  • 3 replies
  • 1 has this problem
  • 16 views
  • Last reply by TimPat

TimPat
TimPat
more options

I can see videos on other sites like Youtube, but the NY Times newspaper site videos give an error message "this video is unavailable please refresh" but this does not work. NY Times help desk says they think it is the browser. Other browser, Chrome, works o.k., but I like Firefox. What's up?

I can see videos on other sites like Youtube, but the NY Times newspaper site videos give an error message "this video is unavailable please refresh" but this does not work. NY Times help desk says they think it is the browser. Other browser, Chrome, works o.k., but I like Firefox. What's up?

All Replies (3)

FredMcD
FredMcD
more options

Please provide a public link that we can chack out.

check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
TimPat
TimPat Question owner
more options

FredMcD said

Please provide a public link that we can chack out.

I TRIED THESE WORKAROUNDS, AND NOTHING HAS WORKED SO FAR. THE PROBLEM PERSISTS. YOU ASK FOR "A PUBLIC LINK" - i'M NOT SURE WHAT YOU MEAN EXCEPT FOR THE NEW YORK TIMES WEB SITE WHICH HAS THE VIDEOS WHICH I CAN'T RUN; THE SITE IS WWW.NYTIMES.COM

check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also: