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My Firefox browser keeps planting a small grey box on my screen

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

cliffordlw
cliffordlw
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A small grey box has appeared on my screen only when Firefox is being used. It disappears when I quit Firefox and appears shortly after I sign back on.

Any suggestions?

A small grey box has appeared on my screen only when Firefox is being used. It disappears when I quit Firefox and appears shortly after I sign back on. Any suggestions?

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
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Please provide a screenshot.


See this support article. How do I create a screenshot of my problem? It is best to use a compressed image type like PNG or JPG to save the screenshot and make sure that you do not exceed a maximum file size of 1 MB.

Then use the Browse .... button below the Post a Reply text box to upload the screenshot.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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The AOL toolbar extension has been reported to cause this issue with a blank pop-up window appearing on startup.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window