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Flash player (17.0.0.188) keeps crashing all the time

Posted

Flash player keeps crashing in pages like Facebook and YouTube. I already reinstall the firefox, flash, all the plugins, disable hardware acceleration and none of these works.

I made a complete clean in my pc for any virus or others programs that may cause that, but it still crash all the time.

FireFox usualy use alot of memory too, making all my pc slow. Here is my crash reports:


e39b7ce5-b33a-41c9-a4a7-f4b4494a96d3 17/05/2015 13:42 bp-639ae7ed-87cd-4cda-ae8c-17d682150517 17/05/2015 13:36 be27cf94-f5a8-43fd-8181-e1fbe24c2fac 16/05/2015 21:03 c757d89a-406d-4a96-b2b2-d9731e55597c 15/05/2015 18:51 b9626440-9ac2-4535-be64-bebe475e0428 15/05/2015 01:33

Flash player keeps crashing in pages like Facebook and YouTube. I already reinstall the firefox, flash, all the plugins, disable hardware acceleration and none of these works. I made a complete clean in my pc for any virus or others programs that may cause that, but it still crash all the time. FireFox usualy use alot of memory too, making all my pc slow. Here is my crash reports: e39b7ce5-b33a-41c9-a4a7-f4b4494a96d3 17/05/2015 13:42 bp-639ae7ed-87cd-4cda-ae8c-17d682150517 17/05/2015 13:36 be27cf94-f5a8-43fd-8181-e1fbe24c2fac 16/05/2015 21:03 c757d89a-406d-4a96-b2b2-d9731e55597c 15/05/2015 18:51 b9626440-9ac2-4535-be64-bebe475e0428 15/05/2015 01:33

Modified by Luciano_Ger

Additional System Details

Installed Plug-ins

  • Google Update
  • Hola VLC media player Web Plugin
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NPWLPG
  • Shockwave Flash 17.0 r0
  • 5.1.40416.0

Application

  • Firefox 38.0
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0
  • Support URL: https://support.mozilla.org/1/firefox/38.0/WINNT/pt-BR/

Extensions

  • AdBlock for Firefox 2.2 (jid1-NIfFY2CA8fy1tg@jetpack)
  • Adblock Plus 2.6.9 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Hola Better Internet 1.7.824 (jid1-4P0kohSJxU1qGg@jetpack)
  • YouTube Center Developer Build 525 (jid1-cwbvBTE216jjpg@jetpack)
  • Avast Online Security 10.2.0.187 (wrc@avast.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce 9500 GT
  • adapterDescription2:
  • adapterDeviceID: 0x0640
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17795
  • driverDate: 2-3-2015
  • driverDate2:
  • driverVersion: 9.18.13.4144
  • driverVersion2:
  • failures: [u'[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(26,8284) Code: 0x80070057', u'[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(26,8284) Code: 0x80070057', u'[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(26,8284) Code: 0x80070057', u'[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(26,8284) Code: 0x80070057', u'[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(26,8284) Code: 0x80070057', u'[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(26,8284) Code: 0x80070057']
  • indices: [0, 11, 7, 8, 9, 10]
  • info: {u'AzureContentBackend': u'direct2d 1.1', u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce 9500 GT Direct3D11 vs_4_0 ps_4_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4257 solutions 59606 answers

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.


Signature hang

Process Type plugin Shockwave Flash Version:17.0.0.188


Related Bugs

1151794 NEW --- Win8.1 - Flash Player - [@ hang | CleanupPerAppKey ]


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ------------------------------------- Signature hang Process Type plugin Shockwave Flash Version:17.0.0.188 Related Bugs 1151794 NEW --- Win8.1 - Flash Player - [@ hang | CleanupPerAppKey ] --------------------------------- If you have problems with current Shockwave Flash plugin versions then check this: * see if there are updates for your graphics drive drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting'''

Modified by FredMcD

Question owner

Now I belive that all the crash reports were send,

bp-906b8df4-e4e1-4fdc-a812-881ba2150517 bp-af87e4f8-ac1d-4068-a82d-5346a2150517 bp-d993554f-413a-4590-9908-a69f62150517 bp-37c3cad0-7a63-4660-a5d4-53bb92150517 bp-03667322-0f4e-456f-a5c2-f29912150517 bp-639ae7ed-87cd-4cda-ae8c-17d682150517

The only thing that I had not done was disable protect mode. I will see if this resolve the problem.

Now I belive that all the crash reports were send, bp-906b8df4-e4e1-4fdc-a812-881ba2150517 bp-af87e4f8-ac1d-4068-a82d-5346a2150517 bp-d993554f-413a-4590-9908-a69f62150517 bp-37c3cad0-7a63-4660-a5d4-53bb92150517 bp-03667322-0f4e-456f-a5c2-f29912150517 bp-639ae7ed-87cd-4cda-ae8c-17d682150517 The only thing that I had not done was disable protect mode. I will see if this resolve the problem.

Question owner

Disable the protect mode didn't work either... There is a concrete way to correct this problem ? Because I'm searching about it, and it seems that anyone was capable of resolve this.

In Adobe support forums they are suggesting that those who use Windows 8 or 8.1 change to another browser because this is a Firefox only problem...

Disable the protect mode didn't work either... There is a concrete way to correct this problem ? Because I'm searching about it, and it seems that anyone was capable of resolve this. In Adobe support forums they are suggesting that those who use Windows 8 or 8.1 change to another browser because this is a Firefox only problem...
FredMcD
  • Top 10 Contributor
4257 solutions 59606 answers

Signature hang

Process Type plugin Shockwave Flash Version:17.0.0.188

Related Bugs 1151794 NEW --- Win8.1 - Flash Player - [@ hang | CleanupPerAppKey ]


I've called the big guys to help you. Good luck.

Signature hang Process Type plugin Shockwave Flash Version:17.0.0.188 Related Bugs 1151794 NEW --- Win8.1 - Flash Player - [@ hang | CleanupPerAppKey ] ------------------------------- I've called the big guys to help you. Good luck.

Question owner

Forget it, I just give up. I'll move to Chrome till Windows 10 came out to use the new Edge...

Forget it, I just give up. I'll move to Chrome till Windows 10 came out to use the new Edge...
guigs 1072 solutions 11697 answers

HI Luciano_Ger, While the team investigates this, there is still a search for steps to reproduce this crash. However in the meantime another work around I can offer is trying the HTML5 player or coming back Firefox in a bit when we get this straightened out. I apologize for the incontinence in the meantime.

HI Luciano_Ger, While the team investigates this, there is still a search for steps to reproduce this crash. However in the meantime another work around I can offer is trying the HTML5 player or coming back Firefox in a bit when we get this straightened out. I apologize for the incontinence in the meantime.